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Team Manager, Scaled Contract Management

HubSpot, Inc.Office - Bengaluru, India
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsProven leadership experience in contract management or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Experience in process optimization and automation initiatives. Ability to thrive in a fast-paced, dynamic environment.

About the job

POS-25459

Role Summary

At HubSpot, our mission is to empower millions of organizations to achieve sustainable growth. As the Team Manager for Scaled Contract Management, you will lead a dynamic team dedicated to addressing billing and contract inquiries for our Scaled customers. This role is crucial in enhancing established processes, driving operational excellence, and fostering cross-functional collaboration. You will leverage data-driven insights to continuously improve our services in a fast-paced, evolving environment.

What You’ll Do

  • Lead and mentor a team of Contract Managers who handle a significant volume of billing and contract inquiries.
  • Ensure operational excellence through strategic goal setting, performance management, and professional development initiatives.
  • Enhance workflows and implement automation solutions to boost efficiency, accuracy, and customer satisfaction.
  • Utilize customer and performance data to uncover trends, eliminate obstacles, and execute operational enhancements.
  • Collaborate closely with Legal, Operations, Customer Success, and regional leadership to ensure alignment and streamline contract processes.
  • Refine existing playbooks and identify opportunities to create new scalable processes.
  • Promote a high-performance culture within the team that emphasizes accountability, ownership, and a customer-centric approach.
  • Guide the team through ambiguity and change, ensuring sustained focus, motivation, and alignment with business objectives.

About HubSpot, Inc.

HubSpot is a leading growth platform that helps organizations of all sizes grow better. We provide businesses with the tools they need to attract, engage, and delight customers, fostering lasting relationships and sustainable growth.

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