About the job
Role Summary
At HubSpot, our mission is to empower millions of organizations to achieve sustainable growth. As the Team Manager for Scaled Contract Management, you will lead a dynamic team dedicated to addressing billing and contract inquiries for our Scaled customers. This role is crucial in enhancing established processes, driving operational excellence, and fostering cross-functional collaboration. You will leverage data-driven insights to continuously improve our services in a fast-paced, evolving environment.
What You’ll Do
- Lead and mentor a team of Contract Managers who handle a significant volume of billing and contract inquiries.
- Ensure operational excellence through strategic goal setting, performance management, and professional development initiatives.
- Enhance workflows and implement automation solutions to boost efficiency, accuracy, and customer satisfaction.
- Utilize customer and performance data to uncover trends, eliminate obstacles, and execute operational enhancements.
- Collaborate closely with Legal, Operations, Customer Success, and regional leadership to ensure alignment and streamline contract processes.
- Refine existing playbooks and identify opportunities to create new scalable processes.
- Promote a high-performance culture within the team that emphasizes accountability, ownership, and a customer-centric approach.
- Guide the team through ambiguity and change, ensuring sustained focus, motivation, and alignment with business objectives.

