Team Lead, Technical Support

About Lab49Lab49 is a prestigious NYC-based consultancy renowned for designing tailored technology solutions in collaboration with the top financial institutions globally. Established in 2002, our mission is to infuse Silicon Valley's engineering excellence into Wall Street. Our portfolio includes a multitude of impactful projects across global investment banks and buyside firms, focusing on distributed systems, high-performance automation, enterprise UX, cloud solutions, and data-driven platforms.At Lab49, we pride ourselves on our collaborative approach, where engineers engage directly with clients to craft and implement production systems. By merging technology, design, and business acumen, we tackle real-world challenges with a commitment to quality, performance, and clarity.Role OverviewWe are currently seeking a skilled Tech Lead to oversee the comprehensive technical implementation of digital products for our esteemed clients within the finance sector. This leadership role involves mentoring engineers, collaborating with designers and product teams, and transforming interactive design concepts into scalable, production-ready applications. You will report directly to the Head of the Global Interactive Design Team.Your ResponsibilitiesAs a Tech Lead, you will be the driving force behind project direction and success. You will take ownership of the technical strategy and delivery of client projects while enhancing the productivity of your engineering team. This role is hands-on; you will design systems, write critical code, guide architectural choices, and ensure the team consistently delivers top-quality results, even in your absence.Collaboration is key, as you will work closely with client stakeholders, designers, product partners, and Lab49 leadership to ensure that our solutions are technically robust, aligned with business goals, and executed with excellence.This position offers a hybrid work model, requiring you to be in the office 1-3 days per week in central Mexico City (Insurgentes Sur).

Miratech is seeking a Technical Solution Analyst focused on Network & Infrastructure for its Mexico City office. This position centers on analyzing and developing solutions that strengthen the company’s network and infrastructure systems. Role overview This role involves working closely with teams across the organization to support the implementation and improvement of technology solutions. The Technical Solution Analyst applies technical knowledge to address challenges and optimize network and infrastructure performance. Collaboration Expect to partner with colleagues from different departments, sharing insights and ensuring that technology initiatives align with business needs. Effective communication and teamwork are essential in this position. Location This role is based in Mexico City.

As a dynamic and innovative Solutions Engineer, you will play a crucial role in addressing customer challenges through inventive technical solutions. Within the Revenue Operations Department, you will serve as a product authority, a strategic collaborator with sales teams, and an effective communicator. Your expertise in discerning customer requirements and converting them into impactful solutions will enhance product value, fuel sales success, and elevate customer satisfaction.Customer Engagement & Solution Design:Engage in both functional and technical discussions with clients to grasp their needs and pain points.Craft and present tailored solutions that showcase the product’s value, effectively addressing customer concerns.Conduct comprehensive needs assessments and solution-finding workshops for clients with diverse complexities.Sales & Customer Success Support:Act as a Subject Matter Expert for Sales and Customer Success teams, aiding them in meeting new revenue objectives.Develop and deliver compelling product demonstrations, customizing them for specific audiences, sectors, and customer needs.Contribute to proposal responses (RFIs/RFPs, tenders) by addressing both functional and technical requirements.Knowledge Sharing & Best Practices:Stay informed on best practices and product knowledge, sharing valuable insights with internal teams.Collaborate with colleagues to devise technical solutions and problem-solving methodologies.Product Representation & Travel:Represent the company as a product expert at conferences, demonstrations, and customer visits as needed.Respond to technical inquiries and follow up on outstanding issues.Continuous Development:Commit to personal and professional growth by expanding your technical skills and product knowledge.

About the Role Control Risks is seeking a Finance Intern in Mexico City. This internship offers hands-on experience in finance operations. The intern will work closely with the finance team, assisting with daily tasks, reviewing financial data, and supporting projects that improve financial management processes. What You Will Do Assist with routine finance operations and administrative tasks Analyze financial data as part of ongoing projects Contribute to initiatives that strengthen financial management What You Will Gain Practical experience in the finance sector Exposure to financial data analysis and reporting Insight into finance processes within a global company

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider so you can receive our communications.Disclaimer: This is a general job description for the position mentioned below. Specific tasks and tools will be discussed in detail during the final interview phase. Ensure that you apply for the correct position based on your location and expertise, as we prioritize candidates who can excel in this role!*Only applicants residing in Mexico and LATAM will be considered.Digital Marketing Specialist (Remote)At Wing, we are on an exciting journey to redefine the future of work for enterprises globally! We strive to be the ultimate solution for companies aiming to build world-class teams and streamline their operations.We are seeking a passionate Digital Marketing Specialist to join our team immediately!Key Responsibilities:1. Upload multimedia content, maintain current accounts, and oversee customer reviews.2. Design, implement, and track marketing campaigns across diverse digital platforms.3. Ensure consistent branding across all channels and accounts.4. Create promotional events to boost customer engagement.5. Manage the contact database and support lead generation efforts.6. Research influencers and potential partners to establish strategic collaborations.7. Set up accounts, engage with affiliates, and manage their compensation.8. Analyze KPIs, adjust bids or budgets, and assess keyword performance.9. Gather insights into audience demographics and collaborate with internal teams to develop a content strategy.10. Generate performance reports to evaluate the effectiveness of marketing campaigns.11. Conduct competitive research on trends and marketing strategies used by competitors.12. Implement SEO strategies and perform keyword analysis.13. Handle general administrative tasks.14. Utilize content optimization tools for enhancing content.15. Perform ad hoc tasks as needed.Qualifications:• Bachelor's degree in any field or relevant professional certification in marketing or business.• Minimum of 2 years of experience in social media management or 1-2 years in digital marketing.• Demonstrated experience in content writing or copywriting.• Familiarity with content management systems.• Excellent communication skills in English, both written and verbal.

Join Belvo as a Finance Specialist where you will play a crucial role in managing financial operations and contributing to strategic financial planning. As part of our dynamic team, you will help optimize our financial processes and support business growth.

Truelogic is a nearshore staff augmentation provider with over two decades of experience. Headquartered in New York City, the company supports a diverse client base, from startups to large enterprises, as they adapt to digital transformation. With a team of more than 600 technology professionals across Latin America, Truelogic partners with U.S. organizations on a wide range of digital projects. The client for this role is a digital product and brand experience agency. Their teams bring together engineers, designers, and strategists to deliver digital solutions that blend strategy, design, and technology. Projects include building e-commerce platforms, websites, and custom products used by millions worldwide. Role overview The Senior Technical Producer - Marketing, based in Mexico City, leads the delivery of complex digital projects for both marketing and product teams. This role manages multiple projects at once, such as large-scale e-commerce platforms, marketing websites, and new product features. What you will do Oversee the delivery of several digital projects simultaneously, ensuring each meets scope, schedule, and technical requirements. Act as the primary point of contact for engineering teams, clients, and executive leadership. Work closely with Technical Directors to maintain technical standards and project timelines.

About WPP MediaWPP is a trusted growth partner for the world’s foremost brands. Combining exceptional talent, reliable data and intelligence, and premier partnerships through our innovative marketing platform, WPP Open, we assist clients in navigating change, seizing opportunities, and achieving transformative growth.WPP Media operates as WPP's AI-driven media unit, integrating media, data, and partnerships to provide creative personalization at scale. By leveraging WPP Open and powered by Open Intelligence, clients gain clear insights into the performance of their media investments.For more details, please visit wppmedia.com.About WPPWPP is the creative transformation company, harnessing creativity to build better futures for our people, planet, clients, and communities. For additional information, visit wpp.com.WPP Media is WPP’s global media collective. In a media-saturated world, we unite the best platforms, talent, and partners to create boundless growth opportunities. For further insights, visit wppmedia.com.At WPP Media, we value our culture and our people, which propels us to deliver outstanding experiences for our clients and each other. In this role, embracing WPP and WPP Media’s core values is crucial:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About WPP MediaWPP Media stands at the forefront of the media landscape, serving as a trusted growth partner for the world's leading brands. Leveraging exceptional talent, robust data and insights, and world-class partnerships through our innovative WPP Open platform, we empower clients to navigate change, seize opportunities, and achieve transformative growth.As WPP's AI-driven media operating unit, WPP Media integrates media, data, and partnerships to deliver creative personalization at scale. Our clients benefit from complete visibility into their media investments, understanding precisely where, how, and why their strategies are effective.For more details, visit wppmedia.com.

Join our dynamic Pre-Sales organization at MongoDB, where we are on the lookout for enthusiastic technologists who are eager to contribute to our growth by aligning our advanced data platform with the unique needs of our clients.The Pre-Sales Solutions Architect role within our Scaled Growth team is pivotal in guiding customers to design and implement robust, scalable systems using our cutting-edge data solutions. Our team comprises experienced technical sales experts, software architects, entrepreneurs, and developers who are dedicated to ensuring customer success through effective software design, deployment, and operations. Collaborating closely with sales executives and the Field Solutions Architecture team, you will help clients address business challenges by leveraging our solutions, playing a crucial role in securing deals and propelling our business forward. You'll become a trusted advisor to a diverse array of enterprise organizations across the Americas.This position offers the flexibility to work remotely from either São Paulo or Mexico City.

At Jellyfish, we celebrate the unique contributions of each individual, believing that our diverse backgrounds and perspectives are our greatest strengths. Our mission is to empower every team member to realize their full potential and foster a collaborative atmosphere. As an equal opportunity employer, we are committed to inclusivity, ensuring that all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics.Jellyfish is a global digital marketing agency that uniquely combines technology, creativity, and data expertise to guide our clients on their digital journeys. Our dedication to diverse perspectives drives our innovative strategies, challenging norms and crafting impactful narratives for our clients and their audiences. Join us in creating a future where business growth aligns seamlessly with personal fulfillment.Job OverviewThe Generative AI Transformation Lead plays a pivotal role in facilitating a client's transition from a previous agency, ensuring a smooth onboarding experience and the effective implementation of Pencil Pro. This position focuses on optimizing marketing, advertising, and content production workflows through Generative AI to enhance efficiency, performance, and innovation. Collaborating closely with the Client Management lead, you will build and lead a creative production team specializing in GenAI, aligned with the transition strategy. The ideal candidate will possess exceptional client-facing skills, a thorough understanding of AI-driven creative production, and the capability to spearhead transformation initiatives.Key Responsibilities:Client Onboarding & Transition Management: Oversee the onboarding process for new clients, facilitating a smooth transition from their previous agency while aligning expectations and workflows with Jellyfish's AI-driven strategies.AI-Driven Content & Marketing Optimization: Identify and capitalize on opportunities to enhance marketing, advertising, and content production using Pencil Pro, driving efficiency and performance at scale.Strategic Implementation of Generative AI: Collaborate with client stakeholders to develop innovative workflows that integrate Generative AI into their creative and marketing operations.Cross-Functional Collaboration: Coordinate with internal teams across strategy, creative, media, data, and technology to ensure cohesive execution of projects.

Appian seeks an Associate Technical Consultant based in Mexico City. The position centers on delivering software solutions and guiding clients through each stage of implementation. Key responsibilities Collaborate with cross-functional teams to move client projects forward Communicate directly with clients to gather and clarify requirements Assist in deploying Appian technology as part of project delivery Location This role is based in Mexico City, Mexico.

To ensure you receive our communications, please whitelist the domains "lever.co" and "hire.lever.co" with your email provider.Disclaimer: The following job description is a general overview of the responsibilities for the position outlined. Specific tasks and tools will be discussed in detail during the final interview stage. Please apply for jobs that align with your location and expertise. We prioritize candidates who meet these criteria!*Applicants must reside in Mexico or LATAMBilingual Digital Marketing Specialist (Remote)At Wing, we are on an innovative journey to redefine the future of work for businesses around the globe! Our mission is to be the ultimate partner for companies seeking to cultivate elite teams and streamline their operations.We are on the lookout for a Bilingual Digital Marketing Specialist to join our dynamic team!Key Responsibilities:1. Manage and update social media accounts by uploading videos and graphics while handling reviews.2. Design, implement, and track performance of marketing campaigns across diverse digital platforms.3. Maintain brand consistency across all channels and platforms.4. Create engaging events and promotions to enhance customer interaction.5. Oversee the contact database and support lead generation initiatives.6. Research and identify influencers, compatible products, and potential business partnerships.7. Set up affiliate programs, communicate with partners, and manage payouts.8. Analyze KPIs, adjust bids or budgets, and evaluate keyword performance.9. Gather insights on the brand's target audience and collaborate with internal teams to craft a compelling content strategy.10. Generate performance reports to assess the effectiveness of marketing campaigns.11. Conduct market research on competitor trends and promotional strategies.12. Execute SEO strategies and perform keyword research to enhance visibility.13. Handle general administrative tasks.14. Utilize content tweaking tools to refine marketing materials.15. Perform ad hoc tasks as needed.Qualifications:• Bachelor's degree in any discipline or relevant professional certification in marketing or business.• Minimum of 2 years of experience in social media management or 1-2 years in digital marketing.• Demonstrated expertise in content writing or copywriting.• Familiarity with content management systems.• Exceptional English communication skills, both written and verbal (minimum B2 level).• Strong organizational and time management skills.

Teltonika de Mexico is actively seeking a talented IoT Solutions Engineer Specialist to enhance our Telematics Technical Support team at our Mexico City office.As part of Teltonika's innovative telematics business unit, you will work with state-of-the-art GPS tracking devices designed for optimizing fleet management across various sectors such as logistics, agriculture, car sharing, construction, and more. We pride ourselves on leveraging cutting-edge technologies to redefine the telematics industry.In this dynamic role, your responsibilities will include:Engaging with a diverse range of Teltonika Telematics GNSS tracking devices equipped with Bluetooth, CANbus, RS232/RS485, and 1-Wire technologies.Identifying innovative applications for our devices across multiple use cases.Coordinating technical tasks for custom development projects and ensuring timely solution delivery to clients.Providing troubleshooting assistance and consulting clients through our dedicated ticketing system and virtual meetings as required.Collaborating with global corporations in car sharing, rental, and fleet management, as well as other entities in the vehicle telematics sector.Working closely with R&D, quality assurance, and project management teams to maintain project integrity and ensure timely client delivery.Traveling for business to assist clients in integrating Teltonika devices into their operations.Facilitating knowledge transfer by preparing wiki documentation and conducting training sessions for colleagues and customers.Conducting testing and quality assurance of solutions across the Americas region.

About WPP Media WPP is the transformative creative company, leveraging creativity to forge better futures for our people, the planet, clients, and communities. For more details, visit wpp.com. WPP Media stands as WPP’s global media collective, where we unite top-notch platforms, talent, and partnerships to unlock endless growth opportunities in an omnipresent media landscape. Explore more at wppmedia.com. At WPP Media, we cherish our culture and our people, which empower us to deliver extraordinary experiences for our clients and one another. In this role, embracing WPP and WPP Media’s shared core values is essential: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open environment by Balancing People and Client Experiences through Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. About EssenceMediacom: A Leading WPP Media Brand EssenceMediacom is a pioneering media agency, deeply rooted in analytics and insights and driven by data and technology. We harness the potential of media and creativity to propel breakthroughs for the world’s premier brands. We guide clients in navigating the modern marketing paradox, helping them uncover the breakthroughs essential for winning over consumers. Designed for the contemporary communications economy, we are built on data and technology, for both people and algorithms, around diverse perspectives, and focused on testing and learning at scale, while constantly evolving. Role Summary and Impact Execute advertising campaigns, ensuring accurate configuration, execution, and alignment with client objectives. Track campaign performance through weekly reports, specific analyses, and presentations to local clients, generating actionable insights. Oversee administrative control of assigned campaigns, maintaining organized documentation, process monitoring, and adherence to timelines. Familiarity with and management of Google, Social Media, OTT Programmatic, Direct Purchases. Experience in Podcast, Audio Streaming, and Influencer Marketing.

About Okta Okta is a global leader in identity solutions. The company’s platforms, including Auth0 and Okta, enable secure access to technology for individuals and organizations on any device or application. Okta’s tools support authentication, automation, and flexible access, helping businesses keep identity at the center of their security and growth strategies. Okta values diverse perspectives and welcomes lifelong learners who can bring unique backgrounds to the team. The company is committed to building a world where identity belongs to everyone. Role Overview: Associate Technical Account Manager – Auth0 Enterprise Location: Mexico City, Mexico This role sits within Okta’s Technical Account Management (TAM) team. TAMs help customers implement secure and scalable identity solutions, serving as trusted advisors throughout the customer journey. The team’s mission is to guide customers’ identity strategies, support their technical maturity, and help them maximize the value of Okta’s Auth0 products while maintaining strong security and supporting contract renewals. What You Will Do Work directly with enterprise customers on their Auth0 implementations, focusing on consumer and SaaS application authentication and authorization. Act as an identity coach, collaborating with a portfolio of well-known brands. Engage with technical stakeholders early in the customer lifecycle to understand their business goals, technical environments, and challenges. Help deliver strategic plans that address customer needs, support evolving objectives, and strengthen security. Support customers in realizing the full potential of their Auth0 platform investment. Who Thrives Here Technical experts who enjoy solving complex challenges with tangible impact. Individuals who work with urgency and a commitment to excellence. Lifelong learners eager to contribute their unique experiences to the team.

Join Platacard as a Technical Product Manager specializing in Conversational AI and TeleSales. In this dynamic role, you will lead the development and execution of innovative product strategies that enhance customer engagement and drive sales performance.Your responsibilities will include gathering product requirements, collaborating with cross-functional teams, and ensuring the successful launch of AI-driven solutions. You will be pivotal in analyzing market trends and customer feedback to refine our product offerings.

Tiger Analytics is at the forefront of revolutionizing analytics through cutting-edge technology and innovative solutions tailored for our clients. As a premier advanced analytics consulting firm, we collaborate with organizations to harness their data effectively, driving significant business results. With a robust emphasis on artificial intelligence and data science, we empower Fortune 100 companies to unlock the full potential of their data with scalable and efficient engineering solutions.We are excited to announce an opportunity for a Data Engineering Lead to guide our data initiatives. In this pivotal role, you will design and implement data engineering projects, ensuring a robust data architecture while leading a team of engineers to deliver high-quality data solutions. You will work in close collaboration with cross-functional teams to guarantee that our data strategies align seamlessly with business objectives and yield actionable insights.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.