Team Lead - Technical Support

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

BETSOL is on the lookout for an outstanding Technical Recruiter to join our dynamic and high-achieving team. This position demands a solid history of recruiting and successfully closing US positions, along with experience in international recruitment. You will excel in our quality-driven environment, managing high-profile and critical requisitions. We seek a proactive self-starter who can deliver top-tier candidates within strict timelines while fostering enduring relationships.Key ResponsibilitiesOversee full-cycle recruitment for technical and engineering roles with a demonstrated ability to close US positions.Work in a hybrid schedule from our Bangalore office, adhering to 8:00 AM EST to 5:00 PM EST hours.Present qualified candidates within four days of the requisition opening.Provide weekly recruitment updates directly to executive leadership.Utilize advanced passive candidate search strategies and Boolean search techniques on LinkedIn Recruiter.Manage LinkedIn InMail campaigns and job postings effectively.Employ internal ATS for candidate management and workflow optimization.Coordinate and schedule internal interviews with meticulous attention to detail.Conduct professional Teams video screening interviews.Develop and maintain strong, long-term relationships with candidates to keep them engaged throughout the hiring process.Deliver talent within budget constraints while meeting all hiring service level agreements (SLAs).Collaborate with internal stakeholders and hiring managers to optimize recruitment strategies.Maintain strict attention to detail in all candidate processes and documentation.Work Environment FitComfortable working within a small, collaborative US-based team with opportunities for growth.Emphasizes quality over quantity in recruitment efforts.A true team player who thrives in our fast-paced, employee-centric, award-winning culture.

Join betsol as a Systems Administrator, where you will be a pivotal part of our IT infrastructure team. In this role, you will manage, maintain, and enhance our systems to ensure optimal performance and security. You will work closely with cross-functional teams to support internal systems and collaborate on IT projects, driving efficiency and innovation.

Join betsol as an Alteryx Designer, where you will play a crucial role in transforming data into actionable insights. Leverage your skills to design, develop, and implement Alteryx workflows that facilitate data processing and analysis. Collaborate with cross-functional teams to ensure data integrity and optimize business processes.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Role overview The Contact Center Support Analyst at Betsol acts as the first point of contact for customers in Bengaluru. This position focuses on answering questions, resolving concerns, and ensuring every caller receives clear, helpful solutions. Strong communication and empathy are essential to create a positive experience in every interaction. What you will do Respond to customer inquiries as the initial contact Provide accurate information and effective support Collaborate with team members to address and resolve issues Maintain a professional and helpful approach in each conversation Team and growth This role offers opportunities to develop support skills alongside a collaborative team. The work environment values learning and teamwork, encouraging growth for those in the position.

Job SummaryJoin our dynamic team as a Customer Support Executive, where you will play a crucial role in delivering exceptional customer service. You will address customer inquiries and resolve issues efficiently via phone, ensuring a seamless experience for every client.Minimum Qualifications:1. Completed Undergraduate or Graduate degree.2. Fresh graduates are encouraged to apply.3. Flexibility to work in a 24/7 environment is essential.Preferred Qualifications:1. Exceptional communication skills, both written and verbal.2. Strong customer service orientation and analytical abilities.3. Previous experience in a BPO voice process is advantageous.Key Responsibilities:1. Deliver outstanding customer service with a friendly and professional demeanor.2. Maintain comprehensive knowledge of our products and services to assist clients effectively.3. Enhance customer experience by addressing their concerns promptly and efficiently.4. Adhere to company policies, procedures, and regulatory guidelines while assisting customers.5. Recommend strategies to improve product promotion and customer satisfaction.6. Safeguard customer confidentiality and ensure information is used appropriately.Essential Skills:1. Excellent listening skills, demonstrating the ability to understand customer needs without interruption.2. Strong verbal and written communication capabilities.3. Proficiency in multitasking.4. Good negotiation skills with the ability to influence others.5. Computer literacy with a willingness to learn new software and CRM tools.6. Patience and a positive attitude while assisting customers with their issues.7. Attention to detail and the ability to follow instructions meticulously.

Join the Metaforms TeamAt Metaforms, we're revolutionizing the market research landscape with our cutting-edge AI platform. Our technology enables top-tier research agencies to accelerate their operations significantly while ensuring high-quality outcomes. By leveraging AI agents for survey programming, data processing, and project management, we empower clients like Dynata, Savanta, and Borderless Access to handle more projects with less strain. Over 1,000 surveys processed each month Partnering with Fortune 500 companies Rapid month-over-month growth Supported by $9 million in Series A funding for aggressive scaling Position OverviewWe are in search of a Customer Support Executive who is dedicated to providing swift, accurate, and empathetic assistance to our customers. As the first point of contact for our clients, you will diagnose issues, respond to product inquiries, guide users through our workflows, and collaborate closely with internal teams to ensure seamless customer experiences. This role is ideal for individuals who excel at problem-solving, clear communication, and customer success. Key ResponsibilitiesAddress customer inquiries through chat, email, and support channels with efficiency and clarity.Resolve user-reported issues by providing step-by-step guidance.Conduct product walkthroughs and assist users in adopting new features.Develop and update customer-facing help articles, FAQs, and internal documentation.Collaborate with Product & Engineering teams to report bugs and track resolutions.Analyze recurring issues and provide insights for product improvement.Assist with critical workflows such as deployments, data validation, and essential customer operations.Maintain professionalism, empathy, and a high standard of responsiveness in all customer interactions.‍ Desired Skills and QualificationsCore CompetenciesProficient in analytical thinking and problem-solving.Exceptional verbal and written communication skills with the ability to simplify complex concepts.Capable of troubleshooting technical problems and comprehending product workflows.Demonstrates a strong sense of ownership and a customer-centric approach.Comfortable working in a fast-paced environment and adapting to evolving technologies.

Role overview Betsol seeks an Atlassian Engineer in Bengaluru to configure and maintain Atlassian products. This position supports development and project management teams, ensuring their tools stay reliable and effective. The Atlassian Engineer plays a key part in keeping teams connected and workflows smooth. What you will do Set up and manage Atlassian tools based on team requirements Assist users by troubleshooting issues and providing guidance Identify opportunities to improve collaboration and project workflows Take part in ongoing enhancements to the software development lifecycle

Betsol is seeking a Contact Center Engineer specializing in Aceyus Reporting for its Bengaluru office. This role centers on designing, implementing, and refining contact center solutions to improve customer experience. Collaboration with various teams ensures that reporting systems are well integrated and operate as expected. What you will do Design contact center solutions using Aceyus Reporting tools Implement and optimize reporting systems to align with business requirements Work with cross-functional teams to support integration and ongoing system health Enhance the functionality and reliability of reporting systems Location This position is based in Bengaluru.

Join our dynamic team at Betsol as an Azure Data Engineer, where you will play a crucial role in designing, implementing, and maintaining data solutions on the Azure cloud platform. Your expertise will help drive our data strategy and ensure that our data architecture supports our business goals.

Role Overview Betsol is looking for an Anaplan Model Builder in Bengaluru. This role focuses on designing and implementing planning solutions for clients using the Anaplan platform. The work supports clients as they improve business processes and pursue key objectives.

Join Our Team as a Customer Support Administrator!We are seeking a motivated and skilled Customer Support Administrator to provide exceptional technical support to our global clients through our Customer Support Portal. This role is pivotal in ensuring smooth operations and customer satisfaction by managing and resolving support tickets efficiently.Key Responsibilities:Review, clarify, and efficiently process support tickets submitted by both external and internal customers.Utilize our back-office workflow management system to guide through necessary steps for ticket resolution.Collaborate with various teams to ensure timely and effective problem-solving.Maintain accurate records of customer interactions and support ticket statuses.

Role overview Betsol seeks a Business Intelligence Analyst based in Bengaluru. This role centers on transforming data into actionable insights that guide business decisions. The analyst will work closely with stakeholders to clarify needs and translate complex information into clear, useful reports. What you will do Collaborate with stakeholders to gather and document reporting requirements Examine large and diverse datasets to identify trends and patterns Develop reports and dashboards that inform business choices Contribute to process improvements by analyzing data and recommending changes Impact By making data accessible and actionable, this position helps Betsol streamline operations and supports company growth across teams.

Role Overview Weekday's Client is hiring a Customer Support Specialist in Bengaluru, Karnataka, India. This full-time position centers on supporting parents and students, ensuring each interaction meets high standards for professionalism, empathy, and accuracy. What You Will Do Respond to customer inquiries across multiple channels Resolve issues promptly and document each interaction carefully Collaborate with internal teams to address complex concerns Maintain detailed and organized records of all communications Who Succeeds in This Role Comfortable working in a structured environment Detail-oriented and consistent in task execution Calm under pressure and able to manage several interactions at once Strong focus on customer satisfaction If you value precision, enjoy helping others, and thrive on delivering reliable support, consider joining the team at Weekday's Client.

About Rentokil Initial HygieneRentokil Initial Hygiene is a global leader in hygiene solutions, operating across over 75 countries. With a century of experience, we specialize in tailored hygiene services designed to meet unique business needs, ensuring complete peace of mind through our reliable offerings. Our comprehensive range of washroom hygiene services includes the provision and maintenance of air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.About the Role:The Customer Relationship Executive/Sr. Customer Relationship Executive plays a pivotal role in enhancing client satisfaction and success. You will drive successful adoption and onboarding, ensuring clients realize the full value of our products. This includes understanding our offerings, managing key Customer Success metrics, handling escalations, cultivating strategic relationships, and continuously refining processes for an exceptional customer experience and retention.You will report to the Lead of Customer Relationship Management and work collaboratively within a multi-functional team, engaging with both internal teams and external stakeholders.Key Responsibilities:Facilitate successful adoption and onboarding for clients, ensuring they recognize the business value of our services.Gain an in-depth understanding of our products and services, using this knowledge to enhance customer experiences.Manage key Customer Success metrics, including customer health, renewals, upselling, and churn, implementing strategies to drive business results and elevate the customer experience.Oversee escalation management and maintain a strong support and services relationship with customers, focusing on tracking operational metrics and addressing pain points.Build strategic relationships with key stakeholders to gain insights into customer businesses and develop growth strategies for Rentokil Initial Hygiene.Continuously evaluate and enhance our Customer Success processes to ensure exceptional service delivery.Retain clients by addressing complaints and issues promptly to reduce predictive churn.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Customer Support Executive. In this role, you will be the first point of contact for our clients, assisting them with inquiries and ensuring an exceptional customer experience. Your expertise will help us maintain our reputation for outstanding service.

Join ZeroFox, a dynamic and rapidly expanding company, as a Customer Support Specialist. We are looking for an enthusiastic, adaptable, and client-centric individual to provide exceptional service to our platform users while supporting our global operations. In this role, you will collaborate closely with the Account Management and Technology teams to resolve issues and enhance customer interactions.Your responsibilities will include managing our customer helpdesk, developing effective messaging for outreach efforts, and automating processes to improve efficiency. The ideal candidate will be skilled in building strong relationships internally and externally, ensuring continuous feedback, and delivering amicable solutions to customer challenges. A strong technical understanding of the ZeroFox SaaS platform will be essential.This is a high-impact position where your efforts will directly contribute to the success of our clients and partners. You will need to think strategically and make data-driven decisions while navigating both technical and non-technical environments. Your ability to create repeatable processes and manage risks will be key to driving scale and enterprise growth.