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Team Lead at Mulberry | Selfridges, Birmingham

MulberrySelfridges, Birmingham
On-site Full-time

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Experience Level

Experience

Qualifications

- Proven leadership skills with a passion for customer service.- Ability to inspire and motivate a diverse team.- Strong interpersonal and communication skills.- Experience in retail or a customer-oriented environment is preferred.- Commitment to continuous personal and professional development.

About the job


Founded in 1971, Mulberry has its roots in Somerset, England, and has evolved into an internationally recognized British lifestyle brand celebrated for its exceptional quality and design that embodies the Mulberry Spirit.

With sustainability ingrained in our ethos since our inception, we are proud to have achieved B Corp Certification in 2024, reflecting our commitment to a purpose-driven approach.

As a global brand, we remain steadfast in our values, continuously striving to enhance our impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.

If you resonate with these values, we invite you to become a part of our team.

At Mulberry, our Supervisors are referred to as 'Team Leads' because we seek individuals who are passionate about people, driven to provide an extraordinary customer experience, and eager to learn and grow, both personally and professionally. We encourage you to become an expert in your field and actively participate in our 'Back to the Mulberry Spirit' strategy.

Key Responsibilities:

Customer-Centric Focus:
- Create an inviting and enjoyable atmosphere for customers and your team.
- Deliver a memorable customer experience and inspire your team to do the same.
- Stay culturally connected and leverage the essence of Mulberry to excite our customers.
- Foster and maintain important customer relationships through in-store CRM tools.

Team Development:
- Cultivate a high-performing team that values diversity, ensuring each individual feels valued and respected. Champion equity, empathy, and understanding in all interactions.
- Encourage open discussions and welcome diverse perspectives to drive creativity and collaboration.

About Mulberry

Mulberry is a renowned British lifestyle brand, established in Somerset in 1971. With a focus on sustainability and quality, we are dedicated to making a positive impact on society and the environment. Our team embodies the values of honesty, dynamism, and community spirit as we strive to deliver exceptional customer experiences.

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