Systems Support Engineer

Twitch Interactive, Inc. seeks an AV & IT Support Engineer based in San Francisco, CA. This position centers on providing technical support for the audio-visual and IT systems that power Twitch’s broadcasting and streaming services. Role overview The AV & IT Support Engineer plays a key part in maintaining the technology behind Twitch’s live production. Work includes troubleshooting and supporting equipment to help ensure high production quality and reliable streams for a global audience. What you will do Support and maintain AV and IT systems used in Twitch’s broadcast and streaming operations Help resolve technical issues to keep production running smoothly Contribute to a consistent, high-quality experience for viewers

Join our dynamic team as an AV / IT Engineer at Adyen in San Francisco, where you will play a pivotal role in delivering top-notch audiovisual and IT support. You will work closely with various departments to enhance our operational efficiency through seamless technology integration.

Transforming the Grocery IndustryAt Instacart, we are passionate about connecting people with the food they love. We believe everyone deserves access to quality groceries, so we strive to create a service that is not only reliable but also enriching for our community. As we continue to innovate, we invite you to join us in this exciting journey.If you’re eager to make a significant impact and grow within a dynamic environment, we want you on our team!Flex First CultureWe understand that productivity comes from flexibility. Our team members have the autonomy to choose their work environment—be it from home, the office, or your favorite café—while fostering connections through regular in-person events. Discover more about our flexible work culture. OverviewWe are on the lookout for a talented Audio Visual Engineer to join our Instacart family! This role offers a blend of in-office and remote work, providing you with the opportunity to manage and enhance our AV technology across our conference rooms for meetings and webinars. This is a fantastic chance to work with cutting-edge technology and contribute significantly to the success of our operations.As part of the IT Operations and Services team, you'll collaborate with IT Support, IT AV, IT Logistics, and IT Executive Support to ensure an exceptional support experience throughout Instacart. Your contributions will directly enhance our user experience through top-tier support services.

Figma is growing its IT team and looking for an AV Manager to shape the audiovisual experience for meetings and events across the company. This full-time role is based in San Francisco and requires being in the office at least three days each week. Role Overview The AV Manager will set and maintain high standards for AV systems and event execution. This person will recommend improvements to current setups, partner with teams throughout Figma, and ensure events and office spaces function smoothly for in-person and remote collaboration. The role includes both hands-on and strategic responsibilities, with occasional travel to support other offices. Key Responsibilities Direct the global AV program, including establishing standards, monitoring system health, and building dashboards to track performance. Design, install, and test AV solutions for conference rooms, training spaces, and event venues. Deliver onsite and remote AV support for Figma’s hub and satellite offices. Work closely with Executive, Communications, Workplace, and Engagement teams to deliver reliable AV experiences. Oversee vendor and contractor relationships for AV installations, office setups, and event production. Coordinate bi-weekly All Hands meetings in partnership with Internal Communications. Create documentation and training materials to help teams use AV systems effectively. Manage the AV budget, including forecasting, expense tracking, and vendor procurement. Location and Schedule This position is based at Figma’s San Francisco Hub. The role requires working onsite at least three days per week.

Role overview The Manager of AV Program Management at Lyft, based in San Francisco, CA, leads autonomous vehicle projects from initial planning to final execution. This position is responsible for guiding project timelines, collaborating with teams throughout the company, and keeping AV initiatives on track. What you will do Manage schedules and key milestones for autonomous vehicle programs Coordinate with cross-functional teams to ensure alignment on goals and resources Support the delivery of AV projects, helping them reach successful completion Provide leadership that shapes the direction of Lyft’s autonomous vehicle initiatives

Pinterest connects millions of people worldwide to share ideas, plan projects, and find inspiration. The company’s mission centers on helping individuals build a life they love, supported by a team dedicated to innovation, growth, and embracing diverse perspectives. Flexible work options are available to help balance personal and professional goals. Role overview The IT and AV Production Events Specialist II manages production for a variety of events and studio projects as part of the AV team. Responsibilities range from coordinating small team meetings to overseeing large company-wide events that include streaming and video elements. The role emphasizes delivering polished, high-quality experiences for all participants. This position calls for a strong technical background and a commitment to seamless event execution. The specialist will also seek out ways to enhance both the event and studio experience for attendees and team members. Location San Francisco, CA, US Remote, US

About the Role Waymo is looking for a Program Manager, AV Compliance, to lead regulatory response and compliance monitoring efforts in San Francisco. This position helps ensure that autonomous vehicle operations meet government regulations and industry standards. What You Will Do Oversee compliance programs focused on autonomous vehicle regulations Work closely with teams across Waymo to coordinate compliance activities Develop and refine strategies for responding to regulatory changes Support Waymo’s commitment to safety and ongoing innovation while managing regulatory requirements Location This role is based in San Francisco, USA.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

About FaireFaire is an innovative online wholesale marketplace driven by the belief in local futures. Independent retailers worldwide are generating more revenue than Walmart and Amazon combined, yet they often remain small compared to these corporate giants. At Faire, we're harnessing technology, data, and machine learning to connect a vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover top products from around the world to sell in their shops. With the right insights and tools, we strive to create an equitable environment where small businesses can thrive against large retail and e-commerce competitors.By championing the growth of independent businesses, Faire is fostering positive economic impacts in local communities around the globe. We’re seeking smart, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our commitment to community, we invite you to join ours.About this roleJoin Faire as an IT Support Engineer within our IT Operations team in San Francisco. In this pivotal role, you will provide high-quality technical support to our employees while also contributing to the scaling and streamlining of IT services through automation, thorough documentation, and process enhancements.This role goes beyond traditional support responsibilities. While you will engage in hands-on troubleshooting and equipment provisioning, we are looking for someone with an engineering mindset — a curious, proactive individual focused on making a significant impact. You will help design and optimize support workflows, identify and resolve recurring issues, and collaborate closely with our IT Engineering team to enhance our internal tools.

Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction

About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

At Plaid, we envision a future where financial interactions are significantly enhanced. Our mission is to empower this change by creating innovative tools and experiences utilized by thousands of developers to build their own products. Plaid supports the financial journeys of millions, partnering with leading companies such as Venmo and SoFi, as well as numerous Fortune 500 firms and major banks. Our extensive network encompasses over 12,000 financial institutions across the US, Canada, UK, and Europe. Established in 2013, our headquarters is located in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.Our dedicated Plaid Support team ensures that our customers' applications empower their users to manage their financial lives effectively. We tackle integration issues head-on, identifying root causes, assessing their scope and impact, and collaborating with our Growth and Engineering teams for resolutions when necessary.As we usher in our next phase of growth, we seek passionate Technical Support Engineers (TSEs) to join our dynamic team. In this pivotal role, you will oversee support issues from initial identification to final resolution, maintaining clear communication with both customers and internal stakeholders throughout the process. Ideal candidates are empathetic, collaborative, and technically savvy, with a strong customer-centric focus. An enthusiasm for financial services and a commitment to resolving intricate issues will set you apart. TSEs at Plaid closely collaborate with our Product and Engineering teams, adhering to a high technical standard to ensure effective communication. Our Support team is driven by ambitious objectives to meet customer expectations and works cross-functionally with Engineering, Product, Financial Access, and Go-to-Market teams to achieve these goals. Please note that this role requires candidates to be located in the Eastern Time Zone (EST/EDT) to ensure alignment with customer needs and team collaboration.

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

About UsAt Roboflow, our mission is to empower individuals and organizations to make the world programmable through artificial intelligence. We believe that sight is a fundamental way to understand our surroundings, and we aim to extend this understanding to the software we create and use.We are dedicated to providing the tools, community, and resources necessary for seamless integration of computer vision models. Currently, over 1 million developers, including those from half of the Fortune 100 companies, leverage Roboflow's open-source and hosted machine learning tools. Our applications range from accelerating cancer research through cell counting, enhancing safety at construction sites, digitizing architectural plans, to preserving coral reefs and guiding drone operations.Supported by a robust network of customers and investors, we have raised over $63 million from prominent backers such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom.Our team, known as Roboflowers, consists of passionate builders who value ownership, accountability, and a proactive approach to challenges. We are curious individuals who engage deeply with new technologies, preferring to demonstrate our work rather than simply discuss it. With a founder mindset, we thrive in a high-autonomy environment.Your RoleAs a Technical Support Engineer, you will immerse yourself in a dedicated enterprise customer account, focusing on their specific workflows, edge infrastructure, data pipelines, and operational rhythms. You will build long-lasting, trusted relationships and gain in-depth knowledge of the customer’s environment, representing Roboflow within their organization.Your role will involve both teaching and troubleshooting. You will conduct concise enablement sessions, create customized guides, and develop internal knowledge bases to enhance the customer's computer vision operations.When challenges arise, you will remain calm, structured, and communicative. In quieter times, you will proactively improve processes, gather insights, and strengthen the operational connection between Roboflow and the customer.Your ResponsibilitiesIn your role as the Named Support Engineer, you will:Ensure technical continuity for the customer's computer vision deployment.Develop a comprehensive understanding of their infrastructure, data sources, workflows, and challenges.Act as a trusted advisor, technical guide, and escalation point within the customer’s environment.Lead concise enablement sessions and create tailored documentation to support customer transitions.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

Join Baseten as an IT Support and Operations Engineer where you will play a pivotal role in ensuring the seamless operation of our IT infrastructure. You will be responsible for providing technical support, managing system operations, and collaborating with cross-functional teams to maintain high service standards.