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Systems Support Analyst - Financial Applications (Unix, Windows, SQL)

FabergentCharlotte
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Qualifications:7+ years of experience in systems support or development analysis.5+ years of experience with UNIX and Windows Server environments.3+ years of experience in financial services, particularly in a trading context.3+ years of development and data analysis experience. Proficient in SQL, Java, Unix Shells, and PERL. Familiar with AUTOSYS or similar job scheduling tools. Understanding of message queues and workflow management. Knowledge of programming languages such as Java, C#, and C/C++. Strong troubleshooting skills for complex technology and data-related issues. Familiarity with securities industry systems and terminology. Knowledge of operational aspects of securities trading, processing, settlement, and clearing. Exceptional client service skills and ability to thrive in a fast-paced trading environment. Strong organizational skills with a detail-oriented approach.

About the job

Join a leading financial institution as a Systems Support Analyst, where you will leverage over 7 years of expertise in application support and troubleshooting within the Funding, Collateral, and Cash Management sectors. Your role will involve providing vital production support, resolving complex technical issues, and ensuring comprehensive documentation for critical applications.

As part of your responsibilities, you will occasionally work outside traditional business hours, including weekends and evenings, to facilitate application patches and releases. This role is integral to maintaining operational excellence and delivering high-quality client service.

Key Responsibilities:

  • Deliver application support across front, middle, and back office trading and collateral management systems.
  • Act as the primary point of contact for the Funding and Collateral businesses.
  • Provide hands-on application support from level 1 to level 3.
  • Automate support tasks to enhance efficiency.
  • Collaborate with various business partners to analyze and resolve inquiries and issues.
  • Maintain robust documentation of issues and resolutions in our support wiki and knowledge base.
  • Identify technology process gaps and propose improvements to meet service level agreements (SLAs).
  • Assess potential risks that may impact business operations.
  • Oversee the deployment process from testing to production environments.

About Fabergent

Fabergent is a prominent player in the financial services industry, dedicated to providing innovative solutions and superior support to its clients. Our culture is rooted in collaboration and excellence, making it an exciting place to advance your career.

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