About the job
Join Mainstream, the foremost cloud services provider in Southeast Europe, boasting a network of over 8 data centers across the region. Our extensive team of cloud experts is dedicated to guiding clients through every phase of cloud transformation—from assessing readiness for migration to developing robust cloud strategies, and managing public, hybrid, and multi-cloud environments.
Through strategic partnerships with industry leaders like Amazon Web Services and Microsoft Azure, along with our proprietary Mainstream Cloud platform, we offer a diverse array of cloud solutions. This, combined with our certifications and collective expertise, empowers businesses to harness new opportunities through technology. With a trusted client base of over 300, we pride ourselves on being a reliable cloud partner.
We are currently seeking a System Engineer to enhance our Managed Environment team.
Your responsibilities will include:
- Monitoring the health, availability, and performance of our infrastructure and cloud services, including servers, virtual machines, databases, and networking components.
- Responding to alerts, managing tickets, and resolving incidents while adhering to defined Service Level Agreements (SLAs).
- Analyzing monitoring alarms and escalating complex issues based on established protocols, including availability for after-hours support when necessary.
- Conducting server and service administration tasks across various cloud environments.
- Supporting the implementation, configuration, and verification of cloud infrastructure in accordance with approved designs and procedures.
- Assisting in coordinating and executing infrastructure and cloud changes in alignment with change management practices.

