System Engineer - Customer Support

Role overview nascompany seeks a Head of Customer Support to lead its customer support team in Singapore. This position sets the direction for service delivery and plays a key role in shaping the customer experience. The focus is on upholding high standards, fostering improvement, and encouraging fresh ideas within the team. What you will do Create and roll out strategies to guide customer support operations Supervise team performance, providing coaching and support to help staff reach service goals Collaborate with other departments to boost customer satisfaction and address client needs Lead projects that enhance the customer journey and reinforce nascompany’s reputation for service Impact This leadership role shapes how clients interact with nascompany’s products and services. The Head of Customer Support sets the standard for service quality and leads efforts to continuously improve the customer experience.

About AlphaSense: AlphaSense is the trusted partner for the world's leading organizations, providing them with the tools to reduce uncertainty in their decision-making process. Our innovative platform harnesses advanced AI technology to deliver critical insights from a vast array of verified public and private information, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research content.In 2024, AlphaSense enhanced its capabilities by acquiring Tegus, furthering our mission to empower professionals with AI-driven market intelligence. Together, we will drive growth, foster innovation, and expand our content offerings, enabling users to discover comprehensive insights from thousands of data sets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, with a global workforce of more than 2,000 employees and offices located in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in our journey!About the Team:Our Customer & Product Support (C&PS) team operates at the intersection of sales, customer success, and technical support. Through collaboration and teamwork, we aim to drive positive outcomes for our clients while ensuring seamless access to and optimal use of AlphaSense's leading market platform and products. We are dedicated to enhancing every user's experience by consistently delivering prompt and knowledgeable assistance. Our C&PS team is globally distributed across the U.S., U.K., India, and Singapore.About the Role: We are excited to invite applications for the position of Associate, Customer & Product Support to join our rapidly growing C&PS team at AlphaSense. This role requires combining technical proficiency with a deep understanding of our users across various segments and business units to ensure they derive maximum value from our platform. The C&PS team is essential in providing exceptional customer service, which is vital for nurturing the health of both prospects and customers. As a pivotal member of the team, you will lead initiatives to boost usage and engagement while collaborating closely with our product management and engineering teams.

As a Japanese-speaking Customer Support Specialist at HubSpot, you will play a vital role in nurturing our customers' business growth. Our dedicated support team is committed to swiftly addressing customer needs, offering personalized assistance through creative problem-solving and in-depth knowledge of HubSpot's platform.Key Responsibilities:Engage with customers through chat, email, and phone to effectively resolve issues.Assist customers with inquiries about various tools within HubSpot, gaining profound insights into our software.Diagnose software issues and collaborate with product and engineering teams using established processes.Provide support and guidance to marketing, sales, and service professionals utilizing HubSpot software.Suggest personalized solutions to help customers advance and grow their businesses.Collaborate with internal teams, such as Customer Success and Sales, to identify opportunities for existing customers to leverage our platform and services further.Exhibit calmness, resilience, and flexibility in response to changing customer needs and increased case volumes.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative blend of proprietary infrastructure and software empowers over 200,000 businesses worldwide—such as Brex, Rippling, Navan, Qantas, SHEIN, and many others—with fully integrated solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we boast a dynamic team of over 2,000 of the brightest minds in tech, spread across 26 offices globally. Valued at US$8 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the financial platform of the future. If you're excited to undertake the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder-like drive who desire substantial impact, rapid learning, and genuine ownership. You bring expertise and sharp analytical skills, motivated by our mission and operating principles. You make swift, well-judged decisions, approach challenges with curiosity, and apply first principles thinking while balancing speed with thoroughness.You are humble and collaborative, capable of transforming innovative ideas into tangible products, and you excel at executing tasks from start to finish. Leveraging AI, you work smarter to solve problems efficiently. Here, you'll engage with complex, high-profile challenges alongside exceptional teammates, advancing your career as we shape the future of global banking. If this resonates with you, let's create what comes next.About the TeamThe Operations team at Airwallex is crucial in enhancing the overall customer experience and ensuring operational excellence. Our collaborative team of analysts, strategists, and operational specialists is dedicated to translating vision into actionable results. We utilize data insights, exceptional problem-solving capabilities, and a thorough understanding of the business to optimize processes, elevate customer experience, identify improvement opportunities, and guarantee that Airwallex operates efficiently at scale while delivering a superior customer experience.What You'll DoAs the Head of Global Customer Support, you will spearhead and expand our global Customer Support organization to provide swift, high-quality, and consistent customer experiences across various regions and channels. You will be responsible for the global support strategy...

AlphaSense is seeking a Head of Call Services for the APAC region, located in Central, Singapore. This leadership role centers on guiding both the strategy and daily operations of the APAC Call Services division, with a strong emphasis on customer engagement and dependable service. Key responsibilities Develop and implement service strategies that address the unique needs of the APAC market Lead and support a diverse team, focusing on their professional growth and performance Establish and nurture relationships with important stakeholders Drive initiatives to enhance customer satisfaction and contribute to business growth across the region Location The role is based in Central, Singapore.

At PitchBook, part of the Morningstar family, we are committed to constant innovation and growth. Our collaborative environment fosters excitement and camaraderie, making our company a vibrant place to work. We offer extensive learning programs and mentorship that cultivate a culture of curiosity and encourage us to seek new solutions and improve our processes. As we navigate a fast-paced industry, we embrace challenges and are not afraid to take risks in the pursuit of excellence. If you are a proactive individual with a positive attitude, eager to contribute and make a difference, PitchBook is the ideal place for you.About the Role: As a vital member of our Account Management & Customer Success team, you will excel by embracing change and committing to continuous growth and improvement. Your role will involve learning, exploring new ideas, and prioritizing customer success while fostering strong, trusting relationships with clients and colleagues. The ideal candidate will possess a contagious positivity, relentless curiosity, and a people-first mindset. In the position of Customer Support Specialist Tier 1, you will deliver direct support to PitchBook clients via phone, email, and chat. Collaborating with the support team, you will troubleshoot customer issues to ensure an exceptional customer experience. Your insights into customer experience challenges will contribute to product enhancements, allowing PitchBook to optimize its platform for users.

Padlet is at the forefront of developing innovative software aimed at enhancing educational experiences. We believe that a truly enriching education fosters curiosity, creativity, and a sense of community. Our platform empowers millions of classrooms worldwide through engaging visual content creation and seamless collaboration.At Padlet, we understand that exceptional customer support is the result of both dedicated personnel and robust products. Our team upholds high standards in our interactions, whether with our users or our delivery partners. We are counting on you to help us maintain and exceed these standards in every community engagement.We are on the lookout for an enthusiastic and resourceful Customer Support Associate who is committed to delivering outstanding support and surpassing expectations in each interaction with our community. The ideal candidate will be a passionate advocate for our customers, a creative problem-solver, and a collaborative team player, energized by working with people while also thriving as an independent contributor.This is a full-time, salaried position based in our Singapore office. The starting salary for this role is budgeted at $5,000 SGD monthly, along with a comprehensive benefits package. We value our staff and strive to offer them competitive compensation and enriching benefits.

ahrefsjobs is looking for a Japanese Speaking Customer Success & Support Specialist based in either Singapore or Tokyo Prefecture, Japan. This role centers on assisting Japanese-speaking customers and ensuring a smooth, positive experience with the company’s products. What you will do Respond to customer questions in Japanese, providing clear and helpful information. Guide customers through product usage and help resolve any issues they encounter. Develop and maintain lasting relationships with customers to support their ongoing needs. Location options Singapore Tokyo Prefecture, Japan

About MistralAt Mistral AI, we harness the transformative power of artificial intelligence to streamline processes, boost productivity, and foster creativity. Our technology is designed to seamlessly integrate into everyday workflows.We are committed to democratizing AI with high-performance, optimized, open-source models, products, and innovative solutions. Our extensive AI platform caters to both enterprise and individual needs, featuring Le Chat, AI Studio, Mistral Code, and Mistral Compute — a comprehensive suite that delivers cutting-edge intelligence to users.As a vibrant and collaborative team, we are passionate about the potential of AI to revolutionize society. Our diverse workforce thrives in competitive environments, driving innovation and creativity. Our teams are located across France, the USA, the UK, Germany, and Singapore. We value creativity, humility, and teamwork.Join us in shaping the future of AI and making a significant impact together. Discover more about our culture at https://mistral.ai/careers.Role OverviewWe are looking for a seasoned Director of Communications to lead our communications strategy in the APAC region. This role will focus on executing our communications plan across all internal and external channels, with an emphasis on market enablement in the area.As the Director of Communications for APAC, you will be instrumental in crafting Mistral's narrative, ensuring that our vision, mission, and values are effectively conveyed to all stakeholders in the region. You will support our growth in the Asian market by creating compelling messaging that distinguishes Mistral's unique selling proposition from competitors, while also driving media relations to enhance our visibility in the press.Key ResponsibilitiesYour responsibilities will include:Strategic Communications and Planning• Develop and execute a comprehensive communications strategy that aligns with corporate objectives, enhances our brand reputation, and supports growth initiatives.• Stay updated on industry trends, competitor activities, and emerging best practices to inform strategic decisions.

Join Billups as the Head of Commercial & Investment for the Asia region, where you will spearhead our strategic initiatives and drive growth in this dynamic market. In this pivotal leadership role, you will be responsible for identifying and capitalizing on investment opportunities, enhancing our commercial footprint, and building strong partnerships across the region.

QCP Group is at the forefront of the digital asset revolution in Asia, providing innovative solutions that allow clients to effortlessly integrate digital assets into their investment strategies.We offer an extensive array of services including spot on/off ramping, fixed income strategies, vanilla options, and bespoke exotic products.Our commitment to becoming the most trusted partner in the digital asset space drives us to deliver cutting-edge solutions that position digital assets as a fundamental element of every client’s portfolio, balance sheet, and treasury.Since our inception in 2017, we have recognized the transformative potential of digital assets across financial markets and beyond. Positioned at the nexus of change, we have successfully navigated through three market cycles, effectively bridging institutional and cryptocurrency ecosystems.We prioritize building trustworthy partnerships, placing client success and care at the core of our operations.

Join QCP Group, Asia's premier digital asset partner, at the forefront of the digital asset revolution. We empower clients by facilitating the seamless integration of digital assets into their investment portfolios.Our suite of solutions encompasses spot on/off ramping, innovative fixed income strategies, vanilla options, and bespoke exotic offerings.With a commitment to being the most trusted partner in the digital asset markets, we deliver cutting-edge solutions that position digital assets as a fundamental part of every portfolio, balance sheet, and treasury.Since our inception in 2017, we have embraced the transformative potential of digital assets in reshaping financial markets globally. Positioned at the heart of this evolution, we have successfully navigated three market cycles, bridging the gap between institutional and crypto ecosystems.Our ethos revolves around building trusted partnerships, with an unwavering focus on client success and care.

About UsAt The Economist Group (TEG), we are committed to driving progress across various domains. Our diverse businesses share a profound dedication to innovation, independence, and rigorous analytical methods in their respective fields. We empower individuals and organizations to comprehend and respond to the critical challenges and transformations shaping our world. Through our analytical expertise and evidence-driven insights, we assist our subscribers and clients in navigating these changes effectively.We deliver insightful analysis and data in a variety of formats to our esteemed subscribers and clients in 170 countries through four key businesses: The Economist, Economist Impact, Economist Intelligence, and Economist Education, which collectively uphold our global reputation for excellence and integrity.Advertising is crucial in supporting our journalism and extending our global reach. However, The Economist remains a subscription-led, editorially driven entity, and we strive to ensure that advertising is executed in a manner that respects audience trust, protects the reader experience, and upholds our brand integrity.We are currently in search of a Head of Advertising Products to spearhead the strategy, technical ownership, and execution of our advertising products within The Economist's digital ecosystem.This pivotal role resides within our Product organization, reporting to the VP of Engagement, and is focused on ensuring that advertising products are developed with a robust product mindset—striking a balance between commercial viability, user experience, editorial integrity, and long-term sustainability. Additionally, it will maintain a dotted line to the Global Head of Advertising.Key ResponsibilitiesThe Head of Advertising Products will take full responsibility for the end-to-end advertising product portfolio across The Economist’s owned and operated platforms.You will define the advertising product vision and roadmap while providing technical product leadership across the advertising technology stack encompassing web, mobile applications, newsletters, Espresso, and other future platforms.A primary responsibility of this position is to ensure that advertising is seamlessly integrated into a subscription-first ecosystem, delivering value for advertisers, operational excellence for the business, and an appropriate premium editorial experience.You will also lead the development of advertising products that leverage The Economist’s first-party data responsibly and in compliance with privacy regulations, enabling relevant and high-value advertising while maintaining audience trust.

As the Head of Trading Engine at Gate.io, you will play a pivotal role in shaping our trading infrastructure. You will lead a talented team of engineers and developers to enhance our trading platform, ensuring scalability, reliability, and performance. Your expertise will be crucial in implementing innovative trading strategies and technologies that drive our market presence.

Join Chainalysis as the Head of Policy for the APAC region, where you will be at the nexus of policy and regulatory affairs in the dynamic world of digital assets. Our Policy and Regulatory Affairs team serves as a vital resource for both internal and external stakeholders, navigating the complexities of an ever-evolving landscape. Your role will be pivotal in supporting our continued growth through effective legislative analysis that bolsters our operations while fostering relationships with public and private sector clients.As the Head of Policy, you will possess an in-depth understanding of regulations pertaining to emerging financial technologies, including the FATF standards for AML/CFT, market integrity, and financial consumer protection. You will act as a passionate advocate and educator for Chainalysis and the broader digital asset ecosystem. With your extensive network and influence, you will lead the policy initiatives across the region, representing Chainalysis in key regulatory discussions and engaging with government agencies and lawmakers.Key Responsibilities:Act as the primary liaison to crucial policy and regulatory stakeholders in Singapore, Australia, South Korea, and Japan, including bodies such as MAS, AUSTRAC, FSC/FSS, JFSA, and relevant law enforcement agencies.Formulate and implement market-specific policy and regulatory strategies that position Chainalysis as a leader in digital assets, AML/CFT compliance, and financial crime prevention.Cultivate and sustain robust relationships with regulators and government officials through consultations, roundtables, and collaborative public-private initiatives.Represent Chainalysis in regional policy discussions, serving as a spokesperson on critical issues affecting the industry.Prepare and coordinate responses to regulatory consultations, proposed rules, and legislative changes in priority markets.Stay abreast of regulatory developments across the region, providing actionable insights and recommendations to internal teams.Collaborate closely with APAC leadership and cross-functional teams to identify strategic engagement opportunities and advance policy objectives.Work with Engineering, Sales, and Marketing teams to ensure product offerings and messaging align with local regulatory requirements.

OverviewJoin our dynamic team at AvePoint, where we are on the lookout for enthusiastic and approachable Support Engineers. If you possess exceptional communication skills, a passion for learning new technologies, and a proven history of delivering excellent customer service, we want to hear from you! This role offers the chance to develop your IT and communication skills while tackling a diverse range of IT challenges.Responsibilities:Act as the primary point of contact for project-specific customer inquiries and issues, ensuring timely resolution.Foster customer satisfaction through effective Project Support and Maintenance.Gather information and conduct comprehensive analyses, diagnoses, and troubleshooting.Adhere to SLA commitments for response and resolution, and perform root cause analyses for technical issues.Communicate effectively with customers and collaborate with the Internal R&D team regarding necessary bug fixes.Manage the status of reported issues, ensuring they are resolved efficiently and promptly.Continuously assess existing processes to enhance customer support activities.

We are seeking an innovative and strategic leader to join Stripe as the Head of Communications for the APAC region. In this pivotal role, you will craft and implement communication strategies that elevate our brand presence and engage stakeholders across diverse markets. You will work collaboratively with cross-functional teams to align our messaging with business objectives and drive impactful narratives that resonate with our audience.

BitGo stands at the forefront of digital asset infrastructure, offering a robust suite of solutions including custody, wallets, staking, trading, financing, and settlement services from highly secure cold storage. Since our inception in 2013, we have dedicated ourselves to empowering clients to confidently navigate the complexities of the digital asset landscape. With an expansive global footprint and a network of regulated Trust companies, BitGo proudly supports thousands of institutions, including leading brands and exchanges, as well as millions of retail investors worldwide. As a pivotal player in the digital economy, BitGo facilitates a substantial proportion of Bitcoin network transactions and is recognized as the largest independent digital asset custodian and staking provider globally. For more information, please visit www.bitgo.com.In the role of Global Head of Solutions Engineering, you will be instrumental in steering a team of solutions engineers dedicated to the effective implementation and integration of our digital asset offerings for clients. This position merges technical acumen, leadership capabilities, and a profound grasp of digital assets to guarantee client satisfaction and foster business growth.

Role Overview Thunes is hiring a Head of Product for the Core & Growth divisions in Singapore. This leader will shape product direction, set strategy, and guide development across key offerings. The role combines vision with practical execution, requiring both big-picture thinking and hands-on involvement. What You Will Do Define and drive product strategy for Core & Growth divisions Lead product development and execution, from concept through launch Work closely with cross-functional teams to deliver and improve products Ensure product initiatives align with market needs and company goals Champion innovation across the product suite Location Based in Central Singapore.