companyGrowe logo

Support Team Lead

GroweWarsaw
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Manager

Qualifications

To succeed in this position, you should possess the following experience:3+ years in Technical Support, Service Desk, or Network Operations Center (NOC) environments. At least 1 year in a Team Lead or Senior Support role. Experience managing 24/7 support operations and leading shift-based teams. Proficient with Jira or similar ticketing systems. Familiarity with monitoring tools such as Grafana or equivalents. Strong background in incident management and escalation procedures. Experience overseeing SLAs, queues, and incident backlogs. Capability to coordinate escalations to Level 2/Level 3 support teams. Basic knowledge of log analysis tools.

About the job

About Growe

Growe is a business advisory and services group focused on the iGaming and Entertainment sectors. The company develops strategies and scalable solutions to help businesses adapt, enter new markets, and build long-term success.

Role Overview: Support Team Lead

Based in Warsaw, the Support Team Lead manages a team of Level 1 support engineers working around the clock in a 24/7 shift system. This position centers on ensuring reliable support operations, meeting Service Level Agreements (SLAs), and strengthening incident management practices.

Key Responsibilities

  • Lead and supervise a team of Level 1 support engineers in a 24/7 shift environment.
  • Maintain high standards for support operations and ensure all SLAs are met.
  • Act as the main escalation point for critical incidents.
  • Improve incident management processes and workflows.
  • Encourage operational excellence and drive continuous improvement efforts.
  • Collaborate closely with Level 2/Level 3, Site Reliability Engineering (SRE), and DevOps teams.
  • Build and support a strong, accountable, and high-performing support team.

About Growe

At Growe, we are committed to helping businesses thrive in the fast-paced world of iGaming and Entertainment. Our expert team combines strategic foresight with operational expertise, delivering innovative solutions that drive sustainable growth.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.