Support Team Lead

Join Point72’s CFO Innovation Team as a Specialist, where you will play a crucial role in driving the evolution of finance through innovative solutions. In this dynamic position, you will collaborate with cross-functional teams to develop and implement financial strategies that enhance business performance and operational effectiveness.

At QED AI, we are tackling the critical challenges of food security, which are often hindered by a lack of comprehensive environmental data for effective decision-making. Many agricultural stakeholders struggle to quickly evaluate the health of their soils, plants, seeds, and fertilizers, particularly in rural regions.To address this, we are innovating cutting-edge hardware sensors that gather environmental data in a more accessible and cost-effective manner, utilizing advanced techniques such as infrared spectroscopy and automated chemistry. Our interdisciplinary work spans mechatronics, chemistry, physics, and computing.We are currently seeking talented Innovation Funding Specialists with a strong foundation in the natural sciences (e.g., physics, chemistry, agronomy) to support our efforts in grant proposal writing, pitch deck creation, and engagement with funding agencies and partners.

Join our dynamic team at docplanner as a Medical Advisor for our cutting-edge AI Innovation Project. In this role, you will leverage your medical expertise to guide the development of AI solutions that enhance healthcare delivery and patient outcomes. You will collaborate with a talented team of professionals dedicated to transforming the healthcare landscape.

We are seeking a dynamic Channel Deal Desk Specialist - Team Lead to join our team in Warsaw. In this pivotal role, you will oversee the channel deal desk operations, ensuring efficient processing of deal requests, while also mentoring and guiding a team of specialists.As a leader, you will play a crucial role in optimizing our processes, enhancing collaboration between departments, and driving strategy to maximize channel partner success. Your analytical skills will be vital as you evaluate deal structures, assess profitability, and provide insights to improve our sales strategies.

We are seeking a dedicated and skilled Security Team Lead to join our dynamic team at joinus. In this pivotal role, you will be responsible for overseeing the security operations of our organization, ensuring the safety and security of our assets, employees, and clients. You will lead a team of security professionals, implementing best practices and innovative strategies to enhance our security posture.

About the Role planner5d is looking for an Android Team Lead to guide the development of mobile applications that help users design and visualize spaces. This position is based in Warsaw. What You Will Do Lead a team of Android developers, encouraging collaboration and creative problem-solving Oversee projects from initial concept to final release Apply Android development expertise to deliver high-quality apps that reflect planner5d’s vision

Join Nord Security's B2B division where we create cutting-edge cybersecurity solutions, empowering businesses to safeguard their data and operations.Our multidisciplinary teams collaborate effectively across product development, engineering, sales, marketing, and data analytics to deliver robust, scalable solutions that are trusted by organizations worldwide.Your role? Drive the success of our affiliate marketing initiatives, facilitating the protection of businesses globally.

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops technology for healthcare, specifically, advanced software for Electronic Medical Documentation (EMD) and comprehensive clinic management. Since 2017, MyDr has become a key provider of cloud-based EMD solutions in Poland, supporting over 65,000 daily users who rely on its tools to keep healthcare safe and efficient. Role overview The Customer Care Team Leader will guide the Business Customer Care team in Warsaw. This position focuses on leading people, monitoring team performance, and driving process improvements. Main responsibilities Lead a team of about 16, supporting their daily work and professional growth. Recruit and onboard new team members. Hold regular one-on-one meetings to strengthen relationships and exchange feedback. Analyze and report on team performance using established KPIs. Review customer interactions, including call recordings, and provide actionable feedback through coaching forms. Support team members’ development with growth plans, career paths, and involvement in additional projects. Advocate for the customer’s perspective in discussions with product teams, helping to improve service processes. Additional activities Participate in cross-department and international projects, working with Customer Care, Sales, Product, and other teams. Recommend process improvements and share feedback on new initiatives. Join client meetings and onboarding sessions to stay informed about client needs and suggest process enhancements. Promote a culture of continuous improvement and high standards within the team. Location This role is based in Warsaw.

About Us:Planner 5D serves as a global nexus for home design, bringing together over 100 million users across 230 territories (including two users from Antarctica each month!). Our platform transforms the home renovation journey from concept to implementation, streamlining the process through our state-of-the-art software. You don't need to be a professional designer to enhance your living or workspace; we believe in making the customization of dream homes accessible to everyone.Our cross-platform services include Web, iOS, Android, Windows, and MacOS, ensuring seamless synchronization for our users. Planner 5D is not just software; it's a vibrant community of passionate professionals from diverse backgrounds, collaborating across time zones with a unified goal of revolutionizing the home design industry.We are continually seeking like-minded talent who are eager to take initiative and drive innovation within our expanding suite of tools. Join us in shaping the future of home design!We are on the lookout for a skilled Android Engineer to develop next-generation mobile experiences for millions of users. You will collaborate with AI-driven 3D design tools, enhance performance, and test new features to push the boundaries of possibility. If you appreciate clean and reliable code, thrive in a strong team environment, and are passionate about modern technologies, we invite you to join us in shaping the future of home design!

Role Overview CD PROJEKT RED is looking for an ERP Team Lead in Warsaw. This role oversees the implementation and ongoing improvement of Enterprise Resource Planning (ERP) systems. The ERP Team Lead manages a skilled group, coordinates integration of business processes across different departments, and works to improve efficiency and support company growth.

Telemedi is a pioneering company in the healthcare sector, employing software developers, physicians, and experts from various fields to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure convenient and immediate access to medical services for everyone.As a Junior Customer Service Team Leader, you will oversee the operations of our call center, ensuring the delivery of exceptional customer service.We are looking for a candidate who:exhibits outstanding organizational skills,is communicative and empathetic,has experience working in a call center environment, which is a plus.Your responsibilities will include:analyzing calls made by call center agents to continually enhance customer service quality (70% of your time);conducting daily selection and recruitment of call center staff (20% of your time);reporting on performance outcomes (10% of your time).

Join our dynamic team at Sigma Software Group as a Senior Software Engineer / Team Leader, where you'll play a pivotal role in leading innovative projects and guiding a skilled team of developers. You will be responsible for architecting robust software solutions, ensuring high-quality code, and mentoring junior developers.We are looking for a passionate leader who thrives in a collaborative environment and is eager to take on challenges. If you have a strong background in software engineering and a desire to lead a team towards success, we want to hear from you!

Telemedi is a dynamic player in the healthcare sector, employing developers, doctors, and experts to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure everyone has convenient and immediate access to medical assistance.As a Call Center Team Leader, you will collaborate with us to drive innovations in telemedicine and insurance.We are looking for an individual who:Has experience in organizing call center operations and recruitment.Possesses excellent time management skills.Is personable and empathetic.Your responsibilities will include:Supervising call center operations actively, verifying agent activities.Conducting swift and effective recruitment for the call center.Overseeing customer service quality, reviewing calls and transcripts to catch fraud.Organizing and delivering training for call center staff.Preparing monthly financial reports for call center employees.Note: The first three tasks will constitute 80% of your work time.RequirementsWhat we expect from you:A minimum of one year of experience in a similar position within a call center (Coordinator, Supervisor, Team Leader).The ability to adapt to a dynamic and ever-evolving environment.Experience working with KPIs and SLAs, with a positive attitude towards data management.Proficiency in Microsoft Office Suite, especially Excel.Fluency in Polish, both spoken and written; knowledge of English is a plus.Our values:Empathy up, not down. Our boss is the client.Organizational “Yes”: We welcome those who enthusiastically embrace change and new opportunities.Ensure others hear the truth from you and accept it when you hear it.5x Why: We encourage questioning “why?” to seek better solutions.Doing the right things the right way at the right time. It’s not about doing anything, but doing what makes sense.Ambition with a capital A.We look both ahead and behind in processes.Dedication.Systematic and disciplined.What doesn’t fit our culture:Inability to organize work...

We are seeking a dynamic and experienced Team Leader for UAC Buyer to join our vibrant team at joinus in Warsaw. In this role, you will lead a team of dedicated professionals in executing user acquisition campaigns that drive growth and enhance our market presence. You will be responsible for strategizing and optimizing performance marketing initiatives, collaborating with cross-functional teams, and leveraging data-driven insights to achieve our ambitious targets.

Join us at joinus as a Relocation and Care Specialist, where you will play a pivotal role in assisting clients with their relocation needs and providing exceptional care support. You will collaborate with various departments to ensure a smooth transition for individuals and families navigating new environments.

Join Telemedi as a Junior Team Leader and be part of a revolutionary journey in the telemedicine and insurance sectors. At Telemedi, we harness the power of technology to enhance patient care, ensuring that everyone has easy and instant access to medical services.In your role as a Junior Team Leader in the Customer Service department, you'll collaborate with a dynamic team to drive innovation in healthcare solutions.Your responsibilities will include:Conducting swift and effective recruitment processes.Listening to customer interactions to ensure quality standards are met.Overseeing the performance of customer service agents.Reporting findings and insights to other departments.Note that the first three responsibilities will constitute 80% of your work time.

SoftwareMind seeks a WEBCON Consultant / Team Lead in Warsaw. This position centers on digital transformation and process automation for clients aiming to streamline operations and boost collaboration. Role overview As a WEBCON Consultant / Team Lead, the work involves guiding organizations through changes that improve business processes. The focus remains on helping clients adopt automation tools and strategies that support efficiency and teamwork. Location This role is based in Warsaw.

Are you passionate about leveraging automation and artificial intelligence to drive innovation? Join us as an Automation & AI Specialist and play a pivotal role in transforming our operations and enhancing efficiency.In this exciting position, you will be responsible for designing, implementing, and optimizing automated solutions that streamline processes and improve productivity. You will collaborate with cross-functional teams to identify opportunities for AI integration and support the development of intelligent systems.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $2 billion in revenue in our last fiscal year, with significant growth opportunities on the horizon.Our core values – Do the Right Thing, Customer Success, Employee Success, and Speed – define our culture. In 2021, we made history by becoming a public benefit corporation (PBC), which compels us to balance the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you to choose your work environment, whether from home or in the office, enabling you to thrive.Join us in revolutionizing the life sciences sector, and making a meaningful difference for our customers, employees, and communities.The RoleWe invite you to lead as a Team Manager within Cloud Managed Services (Vault), where you will guide a team of experts ensuring our Life Sciences clients experience exceptional outcomes with their Veeva Vault applications. This position allows you to directly impact the operational excellence of global pharmaceutical and biotech organizations utilizing cutting-edge cloud technology.You will manage an expanding team of consultants tasked with supporting customer Production Vaults, enhancing services continuously, and ensuring system reliability. This strategic leadership role offers a blend of operational management, customer interaction, and service development across selected accounts.This role is remote within Poland, with the requirement to work from our Budapest office in Hungary twice per quarter and travel occasionally for team or customer engagements in the EMEA region.