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Support Service Manager at Quantum-Systems | Kyiv

Quantum-Systems GmbHKyiv, Kyiv, Ukraine
Hybrid Full-time

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Experience Level

Manager

Qualifications

What You Bring to the Team:Fluent in English; proficiency in German and other languages is a plus. Demonstrated responsibility, strong organizational skills, and excellent communication capabilities. Previous experience in online chat or technical support is preferred. Ability to articulate clear and concise messages quickly without compromising quality.

About the job

Join our dynamic team as a Support Service Manager at Quantum-Systems, located in the heart of Kyiv. This role requires your presence in the office 3-4 days a week, as we believe in the power of collaboration. For your convenience, we offer a shuttle service from the nearest metro station.

You will have the flexibility to choose between two shifts: either 9:00 AM to 6:00 PM or 2:00 PM to 11:00 PM (the late shift can be completed from home).

As a Support Service Manager, you will be pivotal in providing exceptional support to our clients who utilize our cutting-edge Unmanned Aerial Vehicles (UAVs) in critical operations. Your dedication will contribute significantly to customer satisfaction and operational excellence.

Your Daily Responsibilities Will Include:

  • Delivering user support through inbound chats and calls.

  • Identifying client issues and documenting cases in our CRM system.

  • Analyzing user challenges and providing effective solutions.

  • Coordinating with other departments to resolve user issues and prepare reports for pertinent teams.

  • Preparing necessary documentation for the receipt and issuance of UAVs and components for repair.

  • Drafting reports and liaising with the manufacturer regarding incidents.

About Quantum-Systems GmbH

At Quantum-Systems, we are proud to support Ukraine's armed forces by providing innovative UAV technology that makes a tangible impact on the battlefield. Our commitment to excellence and customer-centric approach sets us apart in the industry. As pioneers in aerial data technology, we are ambitious and visionary, constantly pushing boundaries to shape the future of aerial data and technology.

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