Support Engineer

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Join our dynamic team at Clara as an IT Support Engineer! In this hybrid role, you will be responsible for providing exceptional technical support to our clients and internal teams. Your expertise will be vital in troubleshooting issues, maintaining IT systems, and ensuring smooth operation across various platforms.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

ALTEN México is seeking a highly motivated and proactive IT Support Specialist to join our dynamic team. Our mission at ALTEN is to provide technical support services tailored to our clients' needs, ensuring continuity and efficiency across all IT operations.The ideal candidate will be responsible for delivering first-level technical assistance, managing and resolving issues related to hardware, software, and networks, as well as collaborating on projects to optimize technological services within the organization.Key Responsibilities:Respond to and resolve technical support requests via phone, email, and in-person.Diagnose issues and provide quick solutions to minimize downtime.Maintain documentation of support and incidents in the ticket management system.Collaborate with other technical teams to escalate incidents and ensure resolution.Proactively follow up on open incidents until closure.Install and configure equipment, software, and network devices as required.Ensure compliance with the company's security and cybersecurity policies.Train users on the efficient use and management of available technology.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

Estamos en la búsqueda de un profesional en soporte técnico que posea experiencia demostrable en:Manejo de dispositivos terminales, incluyendo computadoras de escritorio, portátiles, tabletas y dispositivos móviles (Apple y Microsoft), así como software de sistema asociado.Soporte en dispositivos móviles, conectividad, redes y mantenimiento de salas de comunicaciones.Experiencia en impresoras, MFD y monitores.Instalaciones de audio y video, incluyendo señalización digital y equipos de retransmisión.Equipos para conferencias y reuniones.

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

About GliaGlia stands as the premier AI-powered customer service solution tailored for banks and credit unions. Our innovative platform integrates AI with human agents across all voice and digital interactions through our unique ChannelLess® Architecture. With our initiative, AI for All™, organizations can enhance operational efficiency while delivering exceptional customer experiences through automated conversations.With a valuation exceeding $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia supports over 700 financial institutions and boasts an industry-leading Net Promoter Score (NPS) of 72. We are proud to be certified as a Great Place to Work, achieving an impressive 98% employee satisfaction rate.As we rapidly expand, we are on the lookout for a dedicated professional to join our Client Engineering team in Mexico City as a Client Engineer.The Role:In the role of Client Engineer, you will be an integral part of our Entry Client Engineering Team, assisting customers in addressing intricate technical challenges while proactively advising them on maximizing the value of Glia’s technologies. You will provide insightful recommendations to ensure that our customer integrations are secure, scalable, and seamless. A successful Client Engineer is adept at handling demanding workloads and excels in prioritizing tasks based on urgency.What you’ll do:A typical day for a Client Engineer at Glia includes resolving technical queries from our customers and partners, guiding them towards achieving their objectives via Glia’s Digital Customer Service platform while ensuring high standards of service.Collaborate with our customers' and partners' developers, architects, business analysts, and support teams to execute complex technical integrations.Work alongside Glia's Product and Engineering teams using JIRA for reporting reproducible bugs, and communicate via Slack.Provide effective troubleshooting support for bugs and issues raised through our Service Desk or virtual channels.Assist customers in understanding the full extent of Glia’s capabilities and advocate for best practices.Engage and collaborate with Engineering, Product Management, and Customer Success teams to find solutions.Prepare to thrive in a fast-paced work environment!