Support Engineer

Become a part of Ajax Systems, a pioneering manufacturer of advanced Ajax wireless security solutions with intelligent home features. As a comprehensive company, we excel in transforming innovative concepts into tangible products through both development and large-scale manufacturing.With an impressive portfolio of over 170 devices, the Ajax product line effectively protects properties against intrusions, fires, and flooding while facilitating effortless control over electronic devices. Our innovations have garnered Europe’s most prestigious security accolades, reinforcing our status as a dependable leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by immense passion and vigor. Currently, we safeguard over 1,800,000 users across 170 countries globally. As our organization continues to flourish, we are on the lookout for proactive individuals to join our team and play a vital role in our ongoing success.We are thrilled to present a unique opportunity for a Support Engineer proficient in German. In this role, you will be an integral member of our dedicated support team, assisting customers worldwide by providing 24/7 support across various communication channels. We take pride in our multilingual capabilities, enabling us to swiftly address and resolve customer inquiries.

About Ajax Systems Ajax Systems is an international technology company and the largest manufacturer of security systems in Europe. Our products protect homes and businesses in over 180 countries, with more than 4.5 million end-users and 330,000 PRO users. The Ajax portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, and automation. Each year, our team and global user base continue to grow. Role Overview: Atlassian Administrator We are looking for an experienced Atlassian Administrator to join our Kyiv office. This role will focus on supporting, developing, and optimizing the Atlassian ecosystem at Ajax Systems. The administrator will play a key part in maintaining and improving our internal tools as our company expands.

Join Ajax Systems, the leading manufacturer of security systems in Europe, as an Operations Manager with a focus on the Italian market. We are an international tech company that specializes in providing innovative solutions for video surveillance, smart home technology, fire detection, and flood prevention. Our extensive product range includes 280 devices designed for both security and automation, protecting over 3.5 million users across 187 countries.At Ajax, we believe that local expertise is key to understanding market dynamics. Our Global Business Development team consists of passionate individuals committed to achieving our ambitious objectives. With representatives in Italy, Spain, Germany, France, the UK, the USA, Australia, South Africa, and more, we are dedicated to building strong local teams that resonate with our mission.Founded amidst challenging times, Ajax Systems embodies resilience and innovation. Our unwavering commitment to combating threats through superior security and automation devices is at the core of our brand's identity. Become a part of our extraordinary journey and contribute to a success story that reflects strength and vitality.

Ajax Systems is a leading international technology company and the largest producer of security systems in Europe. Our Ajax products are trusted by over 4.5 million end-users and 330 thousand PRO users across more than 180 countries. We provide comprehensive solutions for the protection of residential and commercial properties of various scales. Currently, our portfolio includes over 280 devices for intrusion detection, video surveillance, fire safety, comfort, and automation. Each year, we demonstrate exponential growth in both our team and the number of users worldwide.We are currently seeking a Data Analyst specializing in production to help develop automated reporting and analytical tools to support the manufacturing of high-tech electronics. In this role, you will work at the intersection of various departments, creating solutions to enhance process efficiency, automate routine tasks, and build a transparent data-driven motivation system.

Ajax Systems is a leading international technology company and the largest manufacturer of security systems in Europe. With over 4.5 million end users and 330,000 PRO users across more than 180 countries, Ajax products are trusted for their comprehensive solutions designed to protect residential and commercial properties of all sizes. Our product portfolio includes 280 devices focused on intrusion detection, video surveillance, fire safety, comfort, and automation. We showcase remarkable growth each year, both in our team size and our global user base.At Ajax Systems, we operate a full-cycle manufacturing process: from idea generation and prototype development to mass production and worldwide sales. Each department fulfills specific operational needs of the business seamlessly. Our professionals are involved at all stages: from the production line in Ukraine to the logistics center in Poland, from where our products are dispatched to distributors worldwide.We are looking for a skilled Data Analyst (Middle) to join our marketing team, who will assist in working with data, uncovering insights, and supporting business decision-making processes.

As a Quality Assurance Engineer at Ajax, you will play a pivotal role in ensuring the quality and reliability of our software products. You will work closely with developers to identify and resolve issues, create and execute test plans, and contribute to the continuous improvement of our testing processes.

Ajax Systems is a leading international technology company and the largest developer and manufacturer of Ajax security systems in Europe, integrating smart home capabilities. The Ajax ecosystem features over 180 devices, mobile and desktop applications, and a proprietary server infrastructure. Our products safeguard 3.5 million users across 187 countries, and our team consists of over 4100 employees, continuously expanding. We oversee the complete production cycle, from idea and prototyping to mass production and global sales. Our teams operate across various locations, including R&D and manufacturing in Ukraine, as well as international offices and logistics centers throughout Europe. Currently, we are looking for a Middle/Senior Recruiter to help scale our teams in key business functions. You will be part of the Business Unit recruitment team, responsible for sourcing specialists in the following areas: Business Excellence Security Marketing Finance Supply Chain People Management Legal The team consists of 3 Recruiters, 2 Talent Sourcers, and a Team Lead. This role involves close collaboration with business line leaders and C-level executives, influencing hiring decisions and working across various roles, from expert to leadership positions. Moreover, you will have the opportunity to engage in international hiring and technical roles for Ajax Systems teams in Ukraine and other countries.

Join Ajax Systems, an innovative international technology firm and Europe's leading manufacturer of security systems, serving over 4.5 million end users and 330K PRO users across more than 180 countries. Our comprehensive solutions protect homes and businesses of all sizes. Our product lineup features 280 advanced devices designed for intrusion protection, video surveillance, fire safety, and smart automation. With a talented workforce of 5,000 specialists, we are at the forefront of security technology.We are seeking a skilled Business Analyst to become an integral part of our dynamic team. If you are passionate about analyzing business processes and driving improvements, we want to hear from you!

Join our dynamic team at Ajax as an Editor focusing on English to Ukrainian translations. This role is crucial for ensuring high-quality content localization that meets our standards. You will work closely with our content and marketing teams to deliver outstanding translations that resonate with our Ukrainian audience.

We are seeking an experienced Project Manager to lead our Human Resource Management System (HRMS) initiatives at ajax. In this role, you will be responsible for overseeing the planning, execution, and delivery of projects aimed at enhancing our HR processes and systems. You will collaborate closely with cross-functional teams to ensure project alignment with organizational goals and timely completion.

Ajax Systems — a leading international technology firm and the largest manufacturer of security systems in Europe. Our products are trusted by over 4.5 million end users and 330 thousand PRO users across more than 180 countries. Ajax provides comprehensive solutions to safeguard residential and commercial properties of various sizes. Currently, our portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, comfort, and automation. Each year, we demonstrate exponential growth in both team size and user base worldwide.The security systems we develop demand heightened standards of reliability and stability. This is why our QA Department at Ajax Systems supports product development through all stages, from inception to manufacturing and ongoing enhancement. Our team identifies bugs in hardware, software, or system interactions. We are not just a group of 'clickers'; we are creative engineers who test new devices under various extreme conditions: simulating human and animal movements, recreating complex weather scenarios, managing temperature fluctuations, and conducting controlled fires and flooding.

Join our dynamic team at ajax as an L2 Automation Technical Support Engineer, where you will be pivotal in ensuring the seamless operation of our automation solutions. Your expertise will empower clients to maximize their use of our products while receiving unparalleled support. This is an excellent opportunity for individuals passionate about technology and customer service.

Ajax Systems is a global technology company and Europe’s top manufacturer of security systems. More than 4.5 million end users and 330,000 professional users in over 180 countries rely on Ajax to protect homes and businesses. The product lineup includes 280 devices covering intrusion protection, video surveillance, fire safety, and home automation. Role Overview Ajax Systems is hiring a Product Manager to drive the intercom systems segment in Kyiv. This position focuses on expanding and shaping intercom products within the Ajax ecosystem. The Product Manager will connect market needs with company strategy to deliver new intercom features and devices. About the Video Ecosystem The Ajax video platform includes wired and wireless cameras, network video recorders, doorbells, and AI-powered recognition tools. These products work together with Ajax’s intrusion and fire safety systems, and integrate with subscription services and other smart features.

Ajax Systems is a leading international technology company and the largest manufacturer of security systems in Europe. Our Ajax products are trusted by over 4.5 million end-users and 330,000 PRO users across more than 180 countries. We offer comprehensive solutions for the security of residential and commercial properties of various scales. Currently, our portfolio includes 280 devices designed for intrusion protection, video surveillance, fire safety, comfort, and automation. Each year, we experience significant growth in both our team size and global user base. We are looking for an Image Quality Engineer with experience in image tuning for embedded systems and a foundational understanding of photography and videography principles. Responsibilities:— Participate in the launch of new products— Support new firmware versions— Tune image quality— Create test documentation and reports— Maintain the infrastructure for testing and tuning image quality— Contribute to developing new approaches for testing and tuning image quality Qualifications and Skills:— BS or MS in Computer Science, Optics, Optoelectronics, Image Processing, or related field— Understanding of embedded systems— Ability to work in a dynamic and fast-paced environment— Strong written and spoken English skills— Experience with C++/Python Preferred Qualifications:— Understanding of photography principles is a significant plus— Experience with audio/video streaming— Familiarity with Imatest is a major advantage— Ability to identify root causes of software, firmware, and hardware failures— Experience working in UNIX/Linux— Experience testing IoT devices We Offer:— Opportunity to propose and implement your own ideas that impact product and production— Work in a motivated team with a zero bullshit culture— Competitive salary— Medical insurance— Corporate English language training— Compensation for relevant training— Opportunity to participate in beta testing projects for Ajax security systems—receiving and testing new gadgets before their release Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Join us to make Made in Ukraine synonymous with reliability.

Quantum Systems is at the forefront of pioneering unmanned solutions that revolutionize operations across air, land, and sea. Our innovative systems, ranging from advanced aerial drones to robust underwater and ground platforms, integrate state-of-the-art hardware with AI-enhanced software, ensuring seamless control and real-time data insights. With a commitment to excellence, we serve a diverse array of clients in defense, security, and the public sector worldwide, consistently redefining mission versatility and operational performance.Since 2022, we have proudly supported Ukraine with our local office.As an IT Support Specialist, you will play a crucial role in maintaining the stability and security of our network environment, ensuring our technological infrastructure operates at peak performance.This is a full-time office position. Candidates must be based in Kyiv.Your Daily Responsibilities:Develop and manage wired and wireless networks while guaranteeing network security.Configure essential network IP services including DNS, DHCP, SMTP, SSH, and FTP.Set up and oversee network protocols and technologies such as TCP/IP, VPN (IPsec, SSL), BGP, OSPF, EIGRP, NAT, Port-security, QoS, VLAN, and STP.Support and configure network equipment from leading brands such as MikroTik, Ubiquiti, Cisco, and FortiNet.Implement and maintain video surveillance systems from manufacturers like Hanwha, Dahua, and Hikvision.Manage firewalls and IDS/IPS systems to enhance security.Provide user support through remote access tools like RDP, TeamViewer, and Anydesk.Monitor and analyze network traffic using specialized analytical tools.

Ajax Systems is a leading international technology company and the largest manufacturer of security systems in Europe. With over 4.5 million end users and 330,000 PRO users across more than 180 countries, our Ajax products are trusted for comprehensive solutions in protecting residential and commercial properties of all scales. Our portfolio includes 280 devices designed for intrusion detection, video surveillance, fire safety, and comfort automation. Each year, we experience significant growth both in team size and global user base.The development of devices at Ajax is spearheaded by our R&D department, which comprises four specialized divisions: System, Device, Automation, and Quality Assurance (QA).The Device Department focuses on the creation of security and automation devices, taking on serious challenges in areas such as:- Low-Power: devices designed to operate for extended periods on standard batteries;- Cost Efficiency: mass-produced products must remain within the medium price segment;- Design for Manufacturing (DFM) and Design for Human (DFH): circuitry, casings, and other components must be easily reproducible in the production of hundreds of thousands of devices without sacrificing quality.Development primarily targets STM32 (but also includes other MCUs and SoCs), utilizing Embedded C. We have built a strong expertise with talented Hardware and Embedded C engineers, industrial designers, and mechanical engineers.

Ajax Systems is a leading technology company that takes pride in its comprehensive approach, from conceptualizing innovative ideas to research and development, and ultimately, mass production and sales. We specialize in manufacturing state-of-the-art physical devices, which encompass a variety of sensors and hubs. Our dedicated team is responsible for crafting the firmware, developing the server infrastructure, and launching mobile applications. With offices in both Kyiv and Lviv, we ensure that all technical and product-related decisions are made locally, fostering a collaborative environment.We have successfully launched and continually enhance Malevich OS, the core of our hubs. We are on the lookout for passionate Embedded Engineers eager to join us in elevating our systems. The quest for innovation never ceases, as we strive to introduce new functionalities, sensors, and features to further enhance our offerings.

About Ajax Systems Ajax Systems designs and manufactures security solutions used by over 4.5 million people and 330,000 professionals in more than 180 countries. The company offers a portfolio of 280 devices for intrusion detection, video surveillance, fire safety, and automation, protecting homes and businesses of all sizes. Ajax Systems is based in Kyiv and continues to grow rapidly each year. Quality Assurance at Ajax Reliability and stability are essential for security systems. The QA Department at Ajax Systems is involved in every stage of product development, manufacturing, and ongoing improvement. QA engineers here do more than routine testing. They investigate issues across hardware, software, and system integrations. Testing often involves simulating real-world extremes: movement by people and animals, harsh weather, temperature swings, and even controlled fire or flooding events. Role Overview: Middle Manual QA Engineer This position is part of the Automation Department in Kyiv. The team is looking for someone with strong manual QA skills to help ensure the quality and reliability of Ajax Systems’ expanding product line.

Join our dynamic team as a Support Service Manager at Quantum-Systems, located in the heart of Kyiv. This role requires your presence in the office 3-4 days a week, as we believe in the power of collaboration. For your convenience, we offer a shuttle service from the nearest metro station.You will have the flexibility to choose between two shifts: either 9:00 AM to 6:00 PM or 2:00 PM to 11:00 PM (the late shift can be completed from home).As a Support Service Manager, you will be pivotal in providing exceptional support to our clients who utilize our cutting-edge Unmanned Aerial Vehicles (UAVs) in critical operations. Your dedication will contribute significantly to customer satisfaction and operational excellence.Your Daily Responsibilities Will Include:Delivering user support through inbound chats and calls.Identifying client issues and documenting cases in our CRM system.Analyzing user challenges and providing effective solutions.Coordinating with other departments to resolve user issues and prepare reports for pertinent teams.Preparing necessary documentation for the receipt and issuance of UAVs and components for repair.Drafting reports and liaising with the manufacturer regarding incidents.