Support Engineer at Reducto | San Francisco

About ReductoAt Reducto, we empower AI teams to harness real-world enterprise data with unmatched precision. Our innovative solutions enable the extraction of valuable insights from traditionally unstructured formats such as PDFs and spreadsheets, allowing organizations to automate processes and develop cutting-edge products efficiently.In just a short period, we have achieved remarkable growth, increasing our revenue by 7x year over year. Our client portfolio includes a diverse range of companies, from top-tier AI teams like Harvey, Vanta, and Scale to leading enterprises within the FAANG group and the top three trading firms.With over $100 million raised from esteemed investors including A16z, Benchmark, and First Round Capital, we are now looking for a Head of Finance who will be instrumental in building our finance function and driving our next phase of expansion.The RoleWe are seeking a dynamic Head of Finance to lead and scale our financial operations during a time of rapid growth. This is a unique opportunity to join a well-funded startup that is already making waves in the AI sector as a senior finance leader.You will collaborate closely with the founders to establish a world-class finance department, implement scalable processes and systems, and deliver critical financial insights that will guide strategic decision-making as we scale from mid-seven figures to eight figures and beyond. This role is ideal for an individual who has navigated hypergrowth and is ready to construct a finance organization from the ground up.What You'll DoOversee all financial operations, including accounting, financial planning & analysis (FP&A), and strategic planning.Develop and lead financial planning processes encompassing budgeting, forecasting, and board reporting.Establish strong financial controls, systems, and processes that can scale with business growth.Collaborate with leadership on strategic decisions regarding pricing, unit economics, and resource distribution.Manage relationships with investors, auditors, banks, and other financial stakeholders.Build and scale the finance team in alignment with our growth trajectory.Provide data-driven insights that inform business decisions across the organization.Lead fundraising efforts and mergers & acquisitions when appropriate.What We're Looking ForExperience in an earlier-stage startup (Series A-C) where you built the finance function through hypergrowth to a team of 100-200+ people.Demonstrated ability to develop financial strategies that support rapid growth and scale.Strong analytical skills and a data-driven mindset.Excellent communication and leadership abilities.

About ReductoAt Reducto, we empower AI teams to seamlessly ingest real-world enterprise data with unparalleled accuracy. Our innovative solutions unlock vast amounts of enterprise data—ranging from financial statements to health records—previously trapped in unstructured formats like PDFs and spreadsheets. By training vision models to interpret documents as humans do, we enable the development of products, training of models, and automation of processes at scale.Having experienced exponential growth, with a remarkable 7x year-over-year revenue increase, we collaborate with hundreds of companies, including leading AI teams such as Harvey, Vanta, and Scale, as well as major enterprises like FAANG and top trading firms.Backed by over $100 million from top-tier investors including A16z, Benchmark, and First Round Capital, we are in search of a talented Product Engineer to join our dynamic team.The RoleAs a Product Engineer, you will be instrumental in developing features that empower our customers to design, build, test, and evaluate their essential document workflows. Our mission is to democratize access to document data for everyone, regardless of their technical background. You will contribute to creating a comprehensive product suite that spans from document storage to the seamless export of parsed data for various applications. Your work will encompass everything from interactive document viewers to data extraction workflows, crafting user experiences that simplify complex AI functionalities.

About UsAt Reducto, we empower AI teams to accurately process real-world enterprise data. Our cutting-edge solutions unlock vast amounts of unstructured data—ranging from financial documents to health records—by training vision models to interpret these files intuitively, similar to human comprehension. This capability allows for scalable product development, model training, and process automation.With an impressive 7x year-over-year revenue growth, we collaborate with hundreds of leading organizations, including top AI teams and major enterprises. Our success is backed by over $100 million in funding from renowned investors such as A16z, Benchmark, and First Round Capital. We are seeking a dedicated Solutions Engineer to leverage our momentum and enhance our go-to-market strategies.The OpportunityJoin Reducto's solutions team as a key player in our customer engagements, facilitating sales and implementations with your technical prowess. You will serve as a vital link between our go-to-market and engineering teams, addressing the intricate needs of our enterprise clients. Your contributions will help shape the future growth of our organization.

At Reducto, we empower AI teams by enabling them to extract and utilize real-world enterprise data with unparalleled precision. Many valuable enterprise data types, including financial statements and health records, are often trapped in unstructured formats like PDFs and spreadsheets. Our advanced vision models mimic human reading capabilities, allowing teams to innovate, train AI models, and automate workflows seamlessly.Having experienced remarkable growth—an impressive 7x revenue increase year-over-year—Reducto has forged partnerships with hundreds of organizations, including top AI teams such as Harvey, Vanta, and Scale, alongside esteemed enterprise clients from FAANG and premier trading firms.We are proud to have secured over $100 million in funding from leading investors like a16z, Benchmark, and First Round Capital.The RoleAs the Executive Assistant to the CEO, you will be instrumental in ensuring the CEO remains focused and operates at maximum efficiency during this phase of rapid expansion. You will oversee the CEO’s email and calendar with considerable autonomy while dedicating approximately 10 hours per week to the effective operation of our San Francisco office. This position is built on trust, where your judgment and discretion will significantly influence how the CEO allocates their most precious resource: time.Key Responsibilities:Manage the CEO's inbox and calendar comprehensively, handling emails, drafting responses, scheduling meetings, and prioritizing tasks effectively.Proactively optimize and protect the CEO's schedule, resolving conflicts, creating time buffers, and ensuring dedicated focus periods.Organize logistics for both internal and external meetings, including preparing agendas, pre-reads, and following up on action items.Coordinate travel arrangements as necessary, including flights, accommodations, and detailed itineraries.Devote around 10 hours each week to managing office operations, overseeing supplies, vendor relations, facilities coordination, and fostering an excellent in-office experience for the team.Engage in various ad hoc projects and administrative tasks to ensure the leadership team can function smoothly and efficiently.Ideal Candidate:You maintain an exceptional standard for quality, accuracy, and discretion, treating the CEO's communications and schedule with the utmost care.You are a forward-thinking individual who anticipates needs, identifies potential issues early, and consistently follows through with minimal prompting.You possess over 4 years of experience supporting a CEO or C-suite executive, preferably in a fast-paced technology environment.

About ReductoAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled precision.Much of the vital enterprise data—from financial reports to healthcare records—remains trapped in unstructured formats like PDFs and spreadsheets. Our innovative vision models enable these documents to be read just as a human would, facilitating product development, model training, and process automation on a grand scale.Having achieved remarkable growth, with a 7x year-on-year revenue increase, we proudly serve hundreds of clients, including top AI teams such as Harvey, Vanta, Scale, and major enterprises like FAANG and leading trading firms.With over $100 million raised from premier investors including A16z, Benchmark, and First Round Capital, we are on the lookout for a talented Lead Product Engineer.The RoleAs our Lead Product Engineer, you will be at the forefront of defining and developing features and platforms that drive our customers' essential business workflows. Collaborating closely with our founders and leadership, your mission will be to make document data accessible to everyone—from developers to non-technical users. You will create a comprehensive suite of products that allows clients to extract the data they need from their documents in the formats they require. Your responsibilities will include developing interactive document editors and intuitive interfaces for managing large datasets. In addition to shaping the product roadmap, you will help foster a culture focused on building outstanding products.

Join Reducto as a Machine Learning EngineerAt Reducto, we empower AI teams to harness real-world enterprise data with unparalleled precision.Much of the enterprise data—ranging from financial documents to healthcare records—remains trapped in unstructured formats such as PDFs and spreadsheets. Our vision models are designed to interpret these documents in a human-like manner, enabling the development of innovative products, training of machine learning models, and automation of processes on a large scale.Our rapid growth is a testament to our success, having achieved a staggering 7x year-over-year revenue increase, collaborating with numerous companies from prominent AI teams like Harvey, Vanta, and Scale to major enterprises including FAANG and leading trading firms.With over $100 million raised from esteemed investors such as A16z, Benchmark, and First Round Capital, we are on the lookout for a talented Machine Learning Engineer to assist in training and deploying models crucial for our core product's success.

About ReductoReducto is revolutionizing the way AI teams access real-world enterprise data with unparalleled precision.Most enterprise data—from financial reports to health documentation—exists in unstructured formats like PDFs and spreadsheets. Our innovative vision models are trained to interpret these documents as a human would, enabling the development of products, training of models, and automation of processes at scale.We have experienced remarkable growth, with our revenue increasing 7x year-over-year, and currently collaborate with hundreds of leading AI teams (including Harvey, Vanta, Scale) as well as major enterprises (FAANG, top trading firms).Having secured over $100 million in funding from esteemed investors such as A16z, Benchmark, and First Round Capital, we are on the lookout for a founding Business Development Representative.The OpportunityAs an integral member of our Go-To-Market (GTM) team, you will spearhead our outbound strategy and be pivotal in generating leads during this exciting phase of growth. This role offers a clear advancement path to an Account Executive position as our GTM organization evolves.We would love to meet you if the following resonates:You’re Resourceful: You demonstrate tenacity and creativity in connecting with potential customers. You don’t merely adhere to playbooks; you create them. We seek someone who identifies opportunities that others overlook and is willing to conduct innovative experiments to validate new outreach channels.You Understand Technical Buyers: With 2+ years of experience as a BDR or in a growth-oriented role, preferably selling technical products to technical buyers, you are adept at navigating this landscape.You Communicate Effectively: You have a knack for speaking the language of technical buyers and can quickly discern their needs. Your written and verbal communication skills are exceptional.You Are Organized and Process-Driven: Your organizational skills are outstanding, as you adhere to strict processes to maintain CRM integrity and track the experiments you conduct and their outcomes.You Are Familiar with Sales Development Best Practices: This isn’t your first experience in sales; you have explored various tools, know the messaging best practices, and understand how to scale an outbound initiative without cluttering your inbox.Your Core Responsibilities Will Include:80% of Your TimeDesigning and implementing innovative outbound campaigns to cultivate qualified leads.Establishing and optimizing new lead generation channels through content and marketing strategies.

About ReductoAt Reducto, we empower AI teams to harness real-world enterprise data with unparalleled precision. Our innovative solutions unlock the potential of unstructured data, transforming it from complex formats like PDFs and spreadsheets into actionable insights. By training advanced vision models, we enable the development of robust products, facilitate model training, and automate processes at scale.Our rapid growth—7x year-over-year revenue increase—has positioned us as a trusted partner for numerous companies, from leading AI innovators like Harvey and Vanta to industry giants such as FAANG and top trading firms. Having secured over $100 million in funding from prestigious investors including A16z, Benchmark, and First Round Capital, we are excited to expand our team with a Business Operations Associate to refine and enhance our operational functions.The OpportunityWe value ambition and talent above all else. If you believe you can contribute to our mission, we encourage you to apply even if you don't see a perfectly aligned role!

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

About Pylon LabsPylon Labs is at the forefront of innovation, offering an AI-Native Support Platform designed specifically for B2B companies. Our comprehensive solution integrates ticketing, account management, knowledge bases, AI agents, analytics, and chat functionalities into a single platform. With over 1,000 clients relying on Pylon to optimize their post-sales operations, we are proud to be a leader in our industry.As a Series B company with $51 million raised from prominent investors such as Y Combinator, General Catalyst, a16z, and Bain, we are experiencing impressive growth with a 15% month-over-month increase in our pipeline.We are seeking a passionate and skilled individual who can help us scale from $10 million to $100 million annual recurring revenue (ARR) and beyond. This is an opportunity for someone eager to establish a robust financial infrastructure from the ground up, drawing on their previous experience.Key ResponsibilitiesServe as the financial expert within the organization, providing insights and challenging our strategic decisions to enhance planning and decision-making processes.Collaborate closely with the Go-To-Market (GTM) team as a Revenue Operations-oriented Head of Finance, focusing on sustaining and accelerating our current growth trajectory.Transform financial data into compelling narratives, extracting key insights that shift our decision-making from intuition-based to data-driven.Develop and build the entire finance function from the ground up, managing our accounting relationships, implementing financial planning and analysis (FP&A), and ensuring real-time visibility into our financial metrics.Act as a strategic partner to the leadership team, providing financial rigor in evaluating headcount decisions, sales targets, contract negotiations, and other critical business choices.Utilize modern finance tools to efficiently scale operations without the immediate need for a large team.Own the planning and forecasting process for 2026 and beyond, constructing various scenarios related to revenue, hiring, and expenditures to help leadership anticipate challenges.Qualifications5-10 years of relevant experience, with a proven track record of scaling a company from $10 million to $100 million ARR in a finance leadership role.A system-building mindset with a preference for leveraging modern finance tools to accomplish tasks independently rather than expanding the team size immediately.Experience in Revenue Operations, with a solid understanding of customer acquisition costs (CAC), payback periods, and unit economics. Familiarity with SQL or data analysis skills is a plus.Comfortable with both developing three-year financial models and investigating variances in financial performance, such as sudden increases in burn rates.

As the Head of Strategic Finance at Asana, you will lead our finance strategy and operations, ensuring financial stability and growth. You will play a critical role in shaping financial planning, reporting, and analysis, driving data-driven decision-making across the organization. Your leadership will guide our financial insights and support strategic initiatives that align with our mission to help teams collaborate effectively.

Role overview hyperbolic seeks a Head of Finance to join the team in San Francisco, CA. This role sets the direction for the company’s financial strategy, balancing day-to-day financial management with long-term planning. The Head of Finance will play a central part in shaping how the organization approaches growth and stability. Key responsibilities Oversee all financial operations, including planning, financial analysis, and reporting Manage risk and maintain compliance with applicable regulations Steer the company toward its financial goals by providing clear guidance and leadership Location This role is based in San Francisco, CA.

Join Reducto as a Machine Learning Evaluation Engineer where you will play a critical role in assessing and enhancing machine learning models. You will collaborate closely with data scientists and engineers to ensure our systems are efficient and accurate, bringing innovative solutions to challenging problems in the machine learning space.

About ArcadeAt Arcade, we strive to empower teams to become exceptional storytellers through innovative visual experiences. With over 22,000 teams leveraging our platform to craft compelling product narratives, we are committed to enhancing how software companies present their offerings at every stage of the customer journey. Our team comprises talented individuals from leading companies like Atlassian, AngelList, and Shopify, dedicated to building user-friendly products that drive engagement.This position is hybrid-based, located in our San Francisco, CA office.

Join Exa, a pioneering company revolutionizing AI search engines through next-gen embeddings technology. Our diverse team of around 60 professionals hails from prestigious institutions such as Harvard, MIT, and Stanford, and we’re rapidly expanding with backing from notable investors like Benchmark, Lightspeed, and NVIDIA.We are in search of a Head of Talent to spearhead and enhance our recruitment processes, ensuring we attract top-tier talent in the competitive tech landscape.In this pivotal role, you will collaborate closely with our founders and Chief of Staff to strategically shape our organizational structure, surpassing industry giants like Anthropic and OpenAI in the pursuit of exceptional research talent.

Join us at reducto as a Founding Product Manager in our San Francisco office, where you'll play a pivotal role in shaping our product vision and strategy. Collaborate with cross-functional teams to create innovative solutions that meet customer needs and drive business growth. Your expertise will guide product development from conception to launch, ensuring alignment with our company goals.

About TierZeroAt TierZero, we are revolutionizing the way engineering teams manage code in production. With our AI-driven solutions, we bridge the gap between human speeds and the demands of fast-paced software development. Our platform enhances incident response times, provides comprehensive operational visibility, and facilitates knowledge-sharing among engineers. Backed by $7M in funding from esteemed investors like Accel and SV Angel, we are proud to support industry leaders such as Discord, Drata, and Framer in scaling their operations for an AI-enhanced engineering future. We are now on the lookout for our first marketing leader to amplify our message and drive growth.The RoleAs TierZero's inaugural marketing hire, you will collaborate closely with our founding team to transform our vision into impactful marketing strategies. This is an opportunity for you to craft campaigns, develop engaging content, and establish a brand identity that resonates with engineering leaders. We seek a marketer who thrives at the intersection of product and brand marketing, with a keen understanding of go-to-market (GTM) strategies. During the selection process, we will assess your innovative approaches to utilizing AI and automation in your work. If you are passionate about leveraging these technologies to optimize marketing efforts, we want to hear from you.What You'll DoProduct MarketingLead the messaging and launch strategy as we expand our offerings beyond incident response to a comprehensive suite of production agents.Cultivate deep insights into the needs and preferences of key stakeholders, including VP of Engineering, VP of Infrastructure, and CTOs focused on engineering.Develop competitive intelligence, create battlecards, and build sales enablement resources to streamline the sales process.BrandArticulate and elevate TierZero's brand through consistent and engaging content across our website, marketing materials, events, and social media platforms.Ensure that every touchpoint clearly communicates how TierZero stands apart from traditional incident management solutions and legacy platforms.Serve as the internal champion for brand quality and creative direction.

About ReductoAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unmatched precision. Our mission is to unlock the vast potential of enterprise data—whether it’s financial reports or health records—currently trapped in unstructured formats like PDFs and spreadsheets. We develop advanced vision models that interpret these documents as a human would, enabling the creation of innovative products, training of models, and automation of processes at scale.Having experienced remarkable growth, with a 7x increase in revenue year-over-year, we now collaborate with hundreds of organizations, from prominent AI teams such as Harvey, Vanta, and Scale, to major enterprises including FAANG and top trading firms.With over $100 million raised from esteemed investors like A16z, Benchmark, and First Round Capital, we are on the lookout for seasoned engineers to join our Platform team.The OpportunityAs a Senior Software Engineer on our Platform team, you will be pivotal in developing our core API, which facilitates document parsing for numerous companies. Your role will involve integrating cutting-edge large language models (LLMs), optimizing document processing pipelines, and building the foundational platform and infrastructure that democratizes state-of-the-art document understanding at scale. Collaboration with our machine learning engineers will be key, as we work together to deploy in-house models at the forefront of document understanding.

About Reducto Reducto helps AI teams process complex, real-world enterprise data with high accuracy. Most enterprise information lives in unstructured formats like PDFs and spreadsheets. Our vision models read these documents as effectively as a person, supporting product development, model training, and process automation at scale. Reducto has seen rapid growth, revenue has increased 8x year-over-year. We work with a range of customers, from leading AI teams such as Harvey, Vanta, and Scale, to major corporations including FAANG companies and top trading firms. With over $100 million raised from investors like A16z, Benchmark, and First Round Capital, we are expanding our team in San Francisco. Role Overview: Infrastructure Engineer for Customer Deployments This role focuses on deploying Reducto’s platform into customer environments, which can include Virtual Private Clouds (VPCs) and on-premises bare metal. Each deployment brings its own set of hardware, networking, security, and reliability requirements. The engineer in this position works directly with customer teams to ensure successful, secure, and reliable deployments. Rather than building internal platforms, this role is about hands-on implementation and direct collaboration with enterprise customers’ infrastructure, security, and platform teams. The work bridges Reducto’s technology with customer systems, requiring both technical depth and strong communication skills. Main Responsibilities Plan, configure, test, and implement end-to-end deployments of Reducto in customer environments. Work closely with enterprise IT, security, and platform teams to understand their infrastructure and security policies, and design deployment strategies that fit their needs. Develop a deep understanding of the hardware supporting Reducto’s in-house machine learning models to ensure deployments run smoothly on customer systems. Build monitoring, telemetry, and phone-home solutions that provide visibility into customer-managed deployments while maintaining security standards. Troubleshoot and resolve infrastructure issues specific to each customer, such as Kubernetes configuration problems or cloud IAM challenges, to reduce downtime. Lead incident response for customer deployments, maintaining high operational standards. Document best practices and create reusable patterns for future deployments. Location This position is based at Reducto’s San Francisco office.