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Support Engineer at Fable | San Francisco

Fable SecuritySan Francisco, CA (Hybrid)
Hybrid Full-time $120K/yr - $160K/yr

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesCustomer Issue Resolution:Act as the primary escalation point for technical customer issues, investigating and resolving platform, integration, and data challenges swiftly and effectively. Technical Troubleshooting & Root Cause Analysis:Examine logs, APIs, configurations, and workflows to determine root causes, collaborating with the Engineering team to confirm fixes and ensure quality resolutions. Integration & Implementation Support:Assist customers with API integrations, SSO/SAML setup, data ingestion pipelines, and connections within the security tool ecosystem, providing clear technical guidance and documentation. Support Operations & Process Building:Develop and implement scalable support systems and processes as the company expands, ensuring an efficient support experience.

About the job

About Fable Security

In today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.

Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.

Fable is the pioneering human risk platform that actively influences employee behavior. Our user-friendly, enterprise-grade platform consolidates diverse employee data, identifies risky actions, and delivers tailored interventions in real time, directly within their work environment.

Supported by notable investors such as Redpoint Ventures and Greylock Partners, and founded by former team members of Abnormal Security, Fable is addressing one of cybersecurity's most pressing challenges in a multi-billion-dollar market. Our dynamic team comprises alumni from prestigious organizations like Meta, Twitter, Flexport, and esteemed universities including Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. Join us at this pivotal moment in our growth journey to help shape the future of security.

About Fable Security

Fable Security is at the forefront of addressing human risk in cybersecurity, leveraging cutting-edge technology to empower organizations in safeguarding against threats. Our innovative platform shifts the focus from traditional security measures to actively shaping employee behavior, enabling businesses to reduce vulnerabilities effectively.

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