Support Analyst

Join our dynamic Technical Support Team as a Technical Support Analyst, where you will provide exceptional technical support before and after client implementations. The ideal candidate will be responsible for deploying and updating client builds as needed while conducting remote software installations. Proficiency in English and French is a plus.To excel in this role, you will need to understand all ASL HR applications thoroughly, enabling you to investigate and diagnose client-reported issues accurately. You will reproduce issues, collaborate with the development team to identify solutions, test those solutions, and deploy them to clients. Evaluating and testing all software applications is a vital part of your responsibilities. You will also ensure that all escalated client concerns are addressed promptly, acting as a liaison between clients, technical teams, and management. Occasionally, you will prepare client communications with support from the Implementation Lead.Strong management and organizational skills are essential, as you will be responsible for managing the internal bug tracking system and meeting deadlines independently and collaboratively.You will utilize JitBit Help Desk tools to research similar past issues to provide effective resolutions. Effective communication with both internal and external clients at all levels is crucial, with English and French skills being advantageous.We are looking for innovative thinkers who can bring new ideas and suggestions for future development that will benefit our clients. If you are a team player with a passion for learning and problem-solving, and you want to impact technology positively in the lives of individuals, we encourage you to apply!We offer a flexible work schedule, opportunities for continuous learning, and a professional work environment. Our office is conveniently located on a TTC route, eliminating the need for a personal vehicle.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

Role Overview Mufg Investor Services is hiring an Application Support Analyst Associate in Toronto. This role focuses on supporting IT applications, resolving technical issues, and helping teams maintain reliable software performance. What You Will Do Troubleshoot and resolve application issues as they arise Work with cross-functional teams to address technical challenges Monitor software solutions to ensure they run smoothly Who We’re Looking For Someone who enjoys technology and wants to improve user experience by supporting and maintaining essential IT applications.

About Us:Air-tek is an innovative Canadian software company that boasts a robust suite of unique products, capturing a significant share of a vast global market. Our exceptional product-market fit has led to a growing demand, with customers eagerly awaiting our offerings. During this exciting growth phase, we choose to operate in stealth mode to maximize our impact. Our diverse team is united by a common passion for tackling complex challenges, driven by innovation and a mission to revolutionize the passenger-centric travel industry. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, and a commitment to delivering outstanding products while encouraging continuous personal development. We take pride in our work and support one another in achieving our goals.Overview:We are on the lookout for a seasoned Senior Application Support Analyst, equipped with substantial customer-facing experience, to join our team. In this pivotal role, you will oversee critical customer inquiries related to our airline SaaS solution that automates essential airline operations. You will be responsible for ensuring timely responses to high-impact inquiries across our organization and delivering exceptional service to our leading airline clients. Your technical troubleshooting skills, strong communication abilities, and capacity to thrive in high-pressure situations will be vital for your success in this role.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

Egis Group is seeking a Summer Student Business Analyst to join the Commercial Support team in Toronto. This position is tailored for students interested in building hands-on experience in commercial operations and business analysis. Role overview The Summer Student Business Analyst will contribute to commercial operations by gathering and analyzing data. The role involves supporting the team in identifying trends and assisting with the development of strategic solutions for business challenges. What you will do Support commercial operations with day-to-day tasks Analyze business data to identify patterns and insights Assist in preparing recommendations and solutions for the team Who this role is for This position is intended for students eager to apply their analytical skills and learn about commercial business functions in a practical setting.

At Range Group, we champion the importance of professional travel advisors, managing over $4.5 billion in annual travel sales. Our investments are rooted in the belief that travel advisors greatly enhance the travel experience when paired with cutting-edge technology and 24/7 support. Additionally, through the Range Foundation, we allocate 10% of our group profits towards meaningful social impact initiatives, including exploration grants, educational access, and cultural infrastructure projects aimed at building a brighter future for all.About the RoleJoin TripArc Inc. as a Platform Support Analyst I, a pivotal member of our support team. You will play a crucial role in ensuring the seamless operation of our Azure cloud-based proprietary applications while delivering exceptional support to over 1600 travel experts.What You'll DoUser Support: Take ownership of addressing user inquiries, issues, and requests related to platform applications.Manage Escalations: Escalate tickets to the development team, ensuring comprehensive resolutions for users.Documentation: Create and maintain detailed documentation, including knowledge base articles to assist users and support colleagues.Communication: Effectively liaise with cross-functional teams, developers, and stakeholders to report and escalate issues as necessary.

Join our dynamic team at cmg-marketing as a Junior Data Support Analyst, where you will play a crucial role in delivering high-quality data services that our clients depend on. This position is tailored for individuals eager to expand their skill set and gain invaluable experience in data analysis and management.We are seeking candidates proficient in advanced Excel and MS Access, with a strong ability to analyze and manipulate data sets. This role requires you to be present in our Don Mills office, conveniently located with easy access to TTC.As a key member of our small team, you will have the opportunity to work on various projects, enhancing your professional growth and contributing to a wide range of deliverables.Important Note: This is a junior-level position designed for individuals seeking to build their experience. Please review the skill requirements carefully before applying.In this role, you will support various marketing and membership programs, helping us to bolster our capabilities in information management and analysis. You will also have the chance to refine existing processes and reports, and potentially be involved in CRM development.Key Responsibilities:Assist with business analysis, records management, and data operations through queries, report design, and application maintenance using MS products such as Excel, MS Access, SQL Server, C#, and VBA.Generate and maintain monthly reports.Create, modify, and preserve all process documentation.Develop and test routines, queries, and macros.Enhance data quality and integrity within MS Access and SQL Server.Collaborate with team members to provide updates on reports, identify anomalies, and improve processes.Contribute to improving marketing automation processes.

About UsAt Passage, we envision a world where one's birthplace does not hinder the pursuit of dreams. We serve as more than just a financial support bridge; we connect families globally to transformative opportunities. Our commitment is to a future where talented students can chase their aspirations, regardless of their parents' financial situation.Our mission is clear and ambitious: by 2030, we aim to break down the obstacles that prevent bright minds from accessing the opportunities they rightfully deserve. Starting with financial hurdles, we are providing loans to international students and refugees, enabling them to seek superior education in Canada and opening doors not only for themselves but also for their families and generations to come.Note: We uphold an in-office working policy, and candidates must either reside in Toronto or be willing to relocate, committing to a five-day work week in the office.Your RoleWe are in search of a Credit Strategy Analyst to enhance and manage the operational engine that drives our growth. This role is not confined to back-office tasks; it offers a front-row seat to witness how strategy is transformed into execution. You will navigate operational workflows one day and engage in cross-functional brainstorming the next. Your responsibilities will include analyzing, optimizing, and developing systems to scale our mission and impact.If you are early in your career, eager to grow rapidly, and motivated by solving complex problems with a practical approach, this role is for you. We are looking for someone who excels in fast-paced environments, takes initiative, and desires substantial ownership—quickly. This is your opportunity to contribute to something impactful from the ground up, with a clear trajectory for growth.Key ResponsibilitiesOwn and Optimize Core Workflows: Manage operational processes such as loan application processing, underwriting, due diligence, and servicing, ensuring systems are audit-ready, precise, and consistently updated.Build Scalable Tools and Systems: Develop and enhance SOPs, dashboards, and internal tools to streamline workflows and boost team productivity while identifying operational bottlenecks and driving continuous improvements.Cross-Functional Collaboration: Work closely with teams across credit, finance, and operations to align strategies and enhance overall efficiency.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

Join our dynamic team at Collabera as a Business Analyst / Business System Analyst. In this pivotal role, you will leverage your analytical skills to gather, analyze, and document business requirements, ensuring the successful implementation of technology solutions that meet our clients' needs.

Join our dynamic team at Collabera as a Business Analyst, where you will play a pivotal role in driving business solutions and optimizing processes. You will collaborate with cross-functional teams to gather and analyze data, identify trends, and provide actionable insights that support strategic decision-making.

Join System Canada Technologies as a Lead Business Analyst, where you'll play a pivotal role in driving our business initiatives. In this challenging position, you will leverage your analytical skills to gather requirements, define project scopes, and enhance our operational strategies. Your expertise will guide our decision-making processes and help shape the future of our organization.

As global specialists in private markets, we deliver customized investment solutions, expert advisory services, and impactful, data-driven insights for investors worldwide. Utilizing our extensive platform and unparalleled intelligence across various sectors, strategies, and geographies, we provide our clients with the insights and advantages they need to thrive.Position Overview:The Analyst at StepStone Infrastructure & Real Assets will play a pivotal role in delivering analytical, modeling, and transactional support to our local and international teams, assisting clients in making informed investments in infrastructure and related real asset sectors on a global scale.Key Responsibilities:Demonstrate strong financial modeling and analytical skills, including the ability to create and modify complex financial models, analyze financial statements and forecasts, prepare valuation bridges, perform discounted cash flow analysis, evaluate comparable public companies, and conduct sensitivity/scenario analyses.Exhibit proficiency in memo and presentation writing and preparation.Conduct thorough research and due diligence on potential investment opportunities and sectors, including primary funds, secondaries, co-investments, and direct investments.Effectively construct and communicate investment arguments both verbally and in written format; defend positions in team settings, including Investment Committee meetings.Engage with clients and prepare advisory materials as needed.Assist senior staff in sourcing and managing the flow of investment opportunities.Qualifications:1 to 3 years of relevant experience in an investment bank, project finance firm, professional services firm, investment management, Limited Partner, or related fields.A Bachelor's degree or MBA (or higher) in a relevant discipline such as Business, Finance, Engineering, or Economics.Required Competencies:Flexibility to adapt in a dynamic and entrepreneurial environment; all professionals are expected to perform multiple functions.Fostering and exhibiting a positive, team-oriented attitude.

Role overview Bantrel Co. seeks a Project Controls Analyst / Reporting Analyst in Toronto to support the Ontario Line project. The role centers on keeping project schedules up to date, monitoring costs, and ensuring high-quality reporting throughout the project lifecycle. What you will do Update and maintain project schedules, capturing progress and upcoming milestones as work advances. Track project costs and assist with managing the project budget. Prepare reports that are timely and accurate, meeting the needs of project stakeholders. Collaborate with project teams to help drive performance and contribute to overall project outcomes. Location This position is based in Toronto.

Join our innovative team at klick1 as a Business Systems Analyst. We are looking for a detail-oriented professional who is passionate about leveraging technology to enhance business processes. In this role, you will analyze and optimize our systems, ensuring they align with business objectives and drive efficiency.Your primary responsibilities will include gathering and documenting requirements, developing system specifications, and collaborating with stakeholders to implement solutions. You will play a crucial role in bridging the gap between IT and business, ensuring that our systems are user-friendly and effective.

Join our dynamic team as a Senior Business Systems Analyst, where you will leverage your extensive experience to drive innovative banking solutions. With over 8 years of expertise and a minimum of 4 years in banking projects, you will play a crucial role in analyzing and enhancing our online banking applications.Key Responsibilities:Utilize your proficient system analyst skills to develop and document use cases, system designs, and specifications.Collaborate closely with stakeholders to gather requirements and ensure alignment with business objectives.Possess hands-on experience in retail banking, particularly in online banking applications.Integrate content management systems and set up customer support administration tools to enhance operational efficiency.Bring technical system knowledge to the table, contributing to solution architecture and design.

About the Role The Senior Cost Performance Analyst at HelloFresh in Toronto reports to the Associate Director of Supply Chain Data & Analytics. This role focuses on improving procurement performance metrics to support operational efficiency across HelloFresh’s brands. The position leads reporting and automation projects spanning Planning, Logistics, Culinary, Product, Procurement, and Finance. Collaboration with stakeholders is central: identifying opportunities for new reports or automation, defining project requirements, and designing solutions. The analyst manages project execution and governance, seeks out process improvements, and works with procurement and sourcing teams to evaluate and prioritize cost management enhancements. Key Responsibilities Prepare weekly, monthly, and quarterly cost of goods sold (COGS) reports for HelloFresh, Chefs Plate, and Factor. Analyze operational cost results at period end, explain variances, and highlight non-compliance with established controls and processes. Lead projects to onboard and launch new systems, from concept through scope and execution. Support financial budgeting and planning, serving as the subject matter expert on COGS and procurement spending. Work with stakeholders to improve reporting capabilities by identifying process and knowledge gaps. Develop tools, dashboards, and data-driven processes to help operational teams make informed decisions. Conduct ad-hoc analyses to assess organizational performance, identify gaps, and prioritize improvements. Create project plans and governance frameworks to track progress and ensure stakeholder involvement. Promote data quality, governance, and a product-focused mindset. Take on additional duties as assigned. What We’re Looking For Strong communication skills, able to explain complex topics to business stakeholders. Experience working with stakeholders to deliver automation and reporting solutions. Three to five years in a business analysis role, ideally within product-oriented industries. Advanced skills with Google and Microsoft office tools, especially Google Sheets and Excel. Ability to query data from relational databases using SQL.

We are seeking a highly skilled Senior IT Business Analyst to join our dynamic team at EntireHire in Toronto. The ideal candidate will play a crucial role in bridging the gap between IT and business objectives, ensuring that technology solutions align with strategic goals.Key Responsibilities:Lead the analysis, specification, and validation of business requirements.Collaborate with stakeholders to identify opportunities for technology-driven enhancements.Facilitate Joint Application Development (JAD) sessions to gather requirements effectively.Work with development teams to ensure solutions meet business needs and expectations.Utilize knowledge of UML and SDLC methodologies to document and design processes.Join us to make a significant impact in the Financial Industry, where your expertise will help shape innovative solutions!