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Supervising Case Manager

GLIDE FoundationSan Francisco
On-site Part-time

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Experience Level

Manager

Qualifications

To excel in this role, candidates should possess a strong background in social services, case management, or a related field. A Bachelor's degree is preferred, along with experience in managing client caseloads and leading teams. Strong communication and interpersonal skills are essential, as well as the ability to work collaboratively with diverse populations.

About the job

About GLIDE
GLIDE is a nationally recognized center for social justice, dedicated to combating systemic injustices and creating pathways out of poverty and crisis. Our mission is to transform lives through advocacy initiatives and inclusive community services, empowering individuals, families, and children to achieve stability and thrive. At GLIDE, we are at the forefront of addressing critical societal issues, including poverty, housing instability, and racial and social justice. Join us in our commitment to build a radically inclusive, just, and compassionate community that alleviates suffering and breaks the cycles of poverty and marginalization.

As a Supervising Case Manager (SCM), you will lead a dedicated team of 1–3 Case Managers, managing shift operations throughout San Francisco neighborhoods. Your key responsibilities will include overseeing hotline functions, validating relocations and reunifications, and ensuring the safeguarding of client-related supplies, vouchers, tickets, and funds. The SCM is pivotal in delivering high-quality mobile and onsite services aimed at supporting clients experiencing homelessness on their journey toward stabilization and long-term well-being.

In this role, you will spearhead mobile and on-premises outreach, intake, assessment, and case management, ranging from low-threshold to intensive support. You will develop and manage individualized care plans, coordinate essential resources and wrap-around services, and facilitate appointments and treatment for health, mental health, and substance use disorders. Additionally, you will assist clients in reuniting with their families, support networks, and career opportunities, fostering a path toward housing stability and overall well-being. You will manage a caseload of approximately 20-25 clients at various stages of their journey and help 3-5 individuals per month transition from homelessness to stable housing.

The Journey Home Supervising Case Manager will have a regular shift (Day or Graveyard), with the expectation to be available for special events or emergencies as needed. Shifts may be reassigned or rotated based on operational requirements.

About GLIDE Foundation

GLIDE is at the forefront of social justice efforts, providing comprehensive services that address the pressing issues of poverty and homelessness. Our dedicated team works tirelessly to create a nurturing environment where individuals can find support and resources to transform their lives.

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