Strategy & Operations Specialist

About UsAt Sierra, we're on a mission to revolutionize customer experiences through cutting-edge AI technology. Headquartered in the vibrant city of San Francisco, we also have expanding offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are the bedrock of our culture. We strive to embody these principles in every aspect of our work.Our visionary co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their illustrious careers at companies like Salesforce, Google, and Facebook, ensuring that Sierra is at the forefront of innovation.Your Role:We are seeking a dynamic Pricing Strategy and Operations Specialist to enhance our pricing team. In this role, you will collaborate closely with sales to craft compelling pricing proposals and ROI case studies for our customers. You'll also partner with product, marketing, and operations teams to shape our pricing and packaging strategies comprehensively.What You'll Bring:A minimum of 4 years of experience in consulting, banking, strategy, or business operations, with a preference for candidates who have a background in GTM operations within a startup, particularly in SaaS pricing.Proven experience in negotiating complex customer partnerships.Familiarity with sales cycles and the ability to navigate them effectively.A solid understanding of GTM operations driven by data-informed decision-making.A degree in Business Administration, Finance, or a related field, or equivalent professional experience.Bonus Qualifications:Experience in partnerships, business development, or value engineering roles is a plus.Familiarity with AI or conversational AI technologies.Experience in a fast-paced startup environment or 0-1 startup experience.

As the Director of Pricing Strategy at Asana, you will lead our efforts to develop and implement innovative pricing strategies that drive profitability and market share. You will collaborate with cross-functional teams, including marketing, sales, and product development, to analyze competitive pricing models and customer insights. Your strategic vision will be pivotal in setting the future direction of our pricing framework.

Join Checkr as a Senior Pricing Strategy Manager where you will play a pivotal role in shaping our pricing strategies to enhance our competitive edge. You will collaborate with cross-functional teams to analyze market trends, customer needs, and pricing models to drive profitability and growth.

Okta secures digital identity for both AI and human users, building infrastructure that helps organizations adapt to new challenges. The company focuses on solving complex problems that have a real impact for its customers. The Pricing Strategy team partners with Product, Finance, Sales, and Operations to define how Okta packages, prices, and monetizes its products worldwide. This group blends strategy with analytics, using market trends and customer data to develop recommendations that influence executive decisions and field execution. Role overview The Principal Data Scientist, Pricing Strategy, reports to the Head of Pricing Strategy. This position leads analytics projects that shape pricing and packaging strategies across Okta’s product portfolio. The role combines quantitative analysis with strategic thinking, developing measurement methods, building and deploying models, and running test-and-learn programs to guide monetization. Collaboration with senior leaders in Product and Go-to-Market teams is essential, turning open-ended questions into actionable insights and scalable plans. What you will do Strategic Pricing Influence: Work with Product, Go-to-Market, and Finance leaders to shape pricing, packaging, and discount strategies using data-driven insights. Advanced Analytics and Modeling: Build and apply models and analytical frameworks to forecast pricing effects, predict customer behavior, and estimate revenue outcomes across regions and segments. Experimentation and Pilots: Design and evaluate pilots and test-and-learn initiatives for new pricing strategies, including defining success metrics and evaluation methods. Deep-Dive Insight Generation: Analyze large, complex datasets to uncover drivers of purchasing, discounting, retention, and monetization performance. Metrics and Dashboards: Develop dashboards and reports that clearly communicate findings to stakeholders. Location This position is based in Bellevue, Washington or San Francisco, California.

Founded in 2007, Airbnb has transformed the travel landscape, growing from a humble start with three guests to a vibrant community of over 5 million hosts welcoming more than 2 billion guests worldwide. Every day, our hosts offer distinct stays and experiences, fostering authentic connections between travelers and local communities.Join Our Collaborative Team:You will be part of a dynamic group of data scientists, analysts, engineers, product managers, and designers dedicated to developing innovative pricing solutions for Airbnb hosts. Your primary team will include data scientists within the Guest & Host Data Science organization, who create models, essential tools, and insights to enhance the Airbnb marketplace for both guests and hosts. Your Impactful Contributions:Play a crucial role in shaping a pricing guidance system for our hosts and employ various methods (both experimental and observational) to evaluate the effectiveness of pricing feature launches. You will spearhead innovative pricing science initiatives, including pioneering 0-to-1 projects that require a blend of scientific rigor and creative business insights. Your most impactful work will involve:Working closely with product and cross-functional teams to develop and implement pricing strategies and guidance for hosts, translating sophisticated modeling into practical recommendations.Creating foundational models and experimental frameworks that balance marketplace supply and demand, using empirical methods to evaluate and enhance pricing feature impacts.Crafting engaging data narratives to reveal actionable insights, empower data-driven decision-making, and steer the future of Airbnb’s pricing ecosystem. A Day in Your Role:Gaining a comprehensive understanding of host perspectives on pricing and their interactions with our application through analysis and research.Building strong relationships with cross-functional partners in Product, Engineering, and Analytics.Coding in Python, SQL, and R to model, simulate, and measure the impact of new pricing features.Diving into data creatively to assess the varying effects of pricing feature launches, converting these insights into clear recommendations.Sharing findings and insights with leadership and partners in a straightforward and impactful manner.

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management. In a world that never sleeps, businesses of all sizes depend on PagerDuty to ensure an impeccable digital experience for their customers at all times. Our platform empowers teams to swiftly identify issues and seize opportunities in real time, effectively bringing together the right individuals to resolve problems promptly and prevent future occurrences. Over 13,000 organizations, including 60 of the Fortune 100, trust PagerDuty to thrive in their Digital Transformation, Cloud Migration, and DevOps Modernization initiatives. Our esteemed clientele features industry leaders such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, and Lululemon, among others. As we rapidly expand our platform utilizing AI/ML and Automation, we are significantly increasing our engagement with Development, IT, Customer Service, Security, and various other teams across organizations.About the RoleWe are on the lookout for a Director of Pricing & Monetization who will spearhead the strategy and execution behind the packaging, pricing, and monetization of our Operations Cloud platform. This pivotal role is situated within our Product Development organization and reports directly to the VP of Product Strategy & Growth.This role emphasizes a product-first approach. You will apply the same meticulousness to pricing that a top-tier Product Manager applies to product development: fostering deep customer empathy, conducting structured experiments, establishing clear feature tiering frameworks, and maintaining a strong focus on measurable outcomes. You will serve as the vital link between Product, Sales, Finance, and Marketing, ensuring that our pricing strategies effectively translate into field execution and commercial success. This position encompasses the entire lifecycle, from recommendations through implementation to operationalization. You will be empowered to make critical decisions on deal desk, discounting, and promotions in real-time.The ideal candidate has substantial experience at the intersection of product management and monetization within a mature B2B SaaS environment. You have end-to-end ownership of packaging decisions, have developed monetization infrastructures, and possess the credibility to influence both product roadmaps and sales strategies.What You Will OwnProduct & MonetizationDefine and refine PagerDuty's packaging architecture, including tiers, feature placement, usage-based levers, and entitlement frameworks, in collaboration with Product and Engineering.Establish and oversee a monetization review process to ensure product teams incorporate pricing strategies into roadmap decisions from the outset.Lead the design and experimentation of SKUs: create frameworks for swiftly and safely developing, testing, and iterating on packaging changes.Own the monetization platform roadmap, encompassing usage tracking, entitlement management, and pricing strategy execution.

Role Overview New Relic, Inc. is growing its global team and looking for a Dynamic Pricing Manager based in San Francisco, California. This role sits within the Pricing Strategy and Monetization team, which shapes the company’s approach to pricing and commercial strategy. The team’s work supports New Relic’s mission to help businesses gain real-time insights into their systems and applications. What You Will Do Develop, implement, and manage pricing strategies that support New Relic’s business goals. Work closely with the Senior Director of Pricing Strategy and Monetization. Contribute to commercial plans that drive sustained growth. Collaborate with teams across the company to align pricing with product offerings and market needs. About New Relic New Relic’s platform gives businesses the tools to monitor and optimize complex systems. Teams use these observability solutions to identify, analyze, and resolve issues quickly, improving software and infrastructure performance. As the company expands globally, it continues to focus on helping customers succeed in an AI-driven world. Reporting Structure This position reports directly to the Senior Director of Pricing Strategy and Monetization.

Join Upgrade as a Senior Director of Card Pricing, where you will lead strategic pricing initiatives for our credit card offerings. In this pivotal role, you will leverage your expertise to optimize pricing models and enhance customer value. Collaborate with cross-functional teams to drive profitability and market competitiveness.

Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

About HiveHive is a pioneering leader in artificial intelligence solutions, dedicated to comprehending, searching, and generating content. Our innovative technology is relied upon by hundreds of the world's foremost organizations to manage billions of content pieces each month. With a robust portfolio of top-tier, pre-trained AI models, Hive tackles pressing challenges in areas such as content moderation, deepfake detection, digital child safety, intellectual property protection, and sponsorship management, among others.Having successfully raised over $120M in funding from esteemed investors like General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, we operate on a global scale with over 250 professionals across our offices in San Francisco, Seattle, and Delhi.About the RoleThe Growth Strategy & Operations Associate will spearhead strategic initiatives aimed at propelling Hive’s growth organization-wide. This is a comprehensive role where you will develop impactful initiatives and oversee their successful implementation. You will collaborate with leaders from diverse teams, including Sales, Marketing, Recruiting, Finance, and Operations. Your responsibilities will include enhancing processes to foster effective growth structures, establishing robust reporting and productivity benchmarks, and addressing high-stakes ad hoc projects.We seek a dynamic business generalist who is fervently committed to making a significant impact and contributing to the legacy of a transformative AI company. The ideal candidate will possess a strong leadership track record in fast-paced environments, embody a positive outlook, and demonstrate enthusiasm for analyzing metrics. You should be versatile, ready to engage in multiple roles, and maintain a high professional standard of excellence.Key Focus AreasSales Strategy & Operations- Lead strategic planning, forecasting, and performance analysis within the sales domain.- Identify sales funnel bottlenecks and recommend data-driven strategies to enhance conversion rates and productivity.- Oversee the sales technology arsenal and assess new tools to boost team efficiency; refine CRM procedures to improve data integrity, pipeline visibility, and forecasting precision.Customer Success- Examine customer usage data and synthesize feedback to uncover additional growth opportunities for existing accounts.- Establish and optimize customer support workflows, ensuring timely ticket routing and resolution for enterprise clients.- Develop onboarding materials and resources to enhance customer experience.

About DecagonDecagon stands at the forefront of conversational AI technology, enabling brands to create exceptional customer experiences. Our platform empowers industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI-driven agents that facilitate personalized interactions across various channels including voice, chat, email, and SMS.Our vision is to revolutionize customer experiences, transforming traditional support interactions into quick resolutions and meaningful conversations. We are proud to be supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, who share our ambitious goals.As an in-office company, we foster a culture driven by excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our collaborative efforts and growth.About the Role:Decagon is on the lookout for a dynamic Pricing Operations Lead to bridge the gap between Sales, Finance, and Strategy. As the inaugural pricing specialist, you will collaborate closely with the Business Operations team to sculpt this function from the ground up.In this pivotal role, your primary objective will be to enhance and streamline our enterprise go-to-market strategy, partnering with account executives to formulate and present compelling deals. Your initiatives will encompass developing pricing and packaging strategies, establishing internal deal and pricing processes, and engaging in proposal creation and negotiation.This is an exciting opportunity that merges strategic insight with high-impact execution. We seek motivated problem solvers who excel in analytical thinking and possess exceptional relationship-building skills.Key Responsibilities:Lead the end-to-end deal structuring for enterprise opportunities, collaborating directly with account executives to craft proposals and successfully close deals.Develop and refine Decagon's pricing and packaging strategies.Establish and scale internal deal desk processes as our company grows.Collect and analyze pricing and deal data to inform company strategy.Work cross-functionally with Finance and Legal to ensure alignment on deal economics and contract terms.

About Our TeamAt OpenAI, our User Operations team plays a pivotal role in delivering outstanding customer experiences with our cutting-edge products. We tackle intricate issues, offer expert technical support, and empower our customers to fully leverage the benefits of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to ensure a seamless experience for our diverse customer base, ranging from innovative startups to established global enterprises.About the PositionWe are on the lookout for a proactive Strategic Operations Specialist to lead transformative initiatives within OpenAI’s customer support landscape. In this role, you will partner with leaders across User Operations and the broader organization to enhance, mature, and refine our support operations. Your focus will be on strategic projects that elevate the customer journey and optimize operational efficiency, ensuring our support capabilities scale effectively alongside business growth.You will immerse yourself in understanding our organizational goals—where we currently stand and where we aim to be—while driving the execution of a vision that prioritizes exceptional support. This position transcends traditional playbook development; as AI continues to revolutionize customer interactions and operational frameworks, we require a forward-thinking strategist who can anticipate future needs and shape the next era of customer support at OpenAI and beyond.Key ResponsibilitiesCollaborate with User Operations and cross-functional teams to harness AI and LLMs, playing an integral role in our technological advancement.Engage with leadership to identify, assess, and prioritize strategic and operational initiatives, ensuring they align with our company’s objectives and unique needs.Embrace a fast-paced environment, fostering program structures that promote efficiency and execution.Partner with product, engineering, and data teams to uncover and tackle essential operational challenges and scaling opportunities, focusing on automation, process enhancement, and improved self-service capabilities.

As the GTM Strategy & Operations Lead at Faire, you will play a pivotal role in shaping our go-to-market strategies and optimizing our operational processes. Your insights will drive our initiatives, ensuring we effectively reach and engage our target markets. You will collaborate with cross-functional teams to align our strategic vision and operational execution, ultimately supporting our growth objectives.

TRANSFORMING MANUFACTURINGAt Bright Machines®, we are at the forefront of revolutionizing the manufacturing industry. Our team of dedicated innovators and experts collaborates to establish a new standard for manufacturing that leverages software and data to effectively address our clients’ unique challenges. With intelligent automation, we empower factories with enhanced flexibility, scalability, and resilience, ensuring they can meet today’s demands while preparing for the future.Joining our team means having the opportunity to drive meaningful change for both our organization and our clients. If you are eager to utilize your exceptional abilities to help create the factories of tomorrow, we would love to connect with you.ROLE OVERVIEWAs the Director of Strategy & Operations at Bright Machines, you will work closely with the CEO and the executive leadership team to spearhead high-impact initiatives throughout the organization. In this pivotal role, you will serve as a strategic and operational partner, driving cross-functional initiatives, advancing strategic priorities, and enhancing organizational effectiveness. Your contributions will be essential in shaping the company’s direction, facilitating decision-making processes, and ensuring efficient and cohesive execution across the business as it scales.

At Comulate, we are revolutionizing the insurance back office through cutting-edge AI technology. Our innovative platform transforms costly and labor-intensive accounting processes, marking the first step in our vision to unlock the vast sums spent on manual insurance operations.Our Series B funding, announced in early 2025 and spearheaded by BOND & Workday, follows our record growth and ambitious expansion plans.

The CompanyAt EV Realty, we are at the forefront of revolutionizing commercial fleet electrification by constructing essential infrastructure, one innovative charging hub at a time.We design, own, and operate specialized EV charging hubs that address a crucial challenge in fleet electrification: providing access to dependable, cost-effective, and scalable grid power. Our Powered Properties® are strategically positioned to meet fleet customers' needs, delivering secure and dedicated charging solutions precisely where and when they are required. Our focus is on building with reliability and scalability, ensuring that we provide the necessary infrastructure for mission-critical commercial fleets to operate efficiently.We uphold values of transparency, accountability, and a commitment to building quality solutions for our clients and our team. If you are passionate about contributing to the transformative era of commercial transportation, we would be thrilled to connect with you.The Role: As a Strategy & Operations Analyst at EV Realty, you will engage in high-impact projects, guiding them from strategic inception to execution while making a meaningful difference across the organization. You will play a vital role in shaping the scalability of our platform designed for the future of commercial fleets.This role demands a proactive approach in a fast-paced growth environment. You will tackle ambiguous challenges, create structured solutions, and translate your insights into actionable recommendations that influence key decisions. Collaborating closely with teams across Business Development, Finance, Product, Operations, and Data Science, your contributions will extend beyond mere presentations; they will directly impact the company's strategic growth. One day you may be crafting a strategic alliance to enhance EV Realty's offering to a national logistics provider; the next day, you could be assessing the long-term potential for autonomous fleet charging in a new market. You will gain firsthand insight into the strategic and operational considerations of a company in rapid growth.The ideal candidate is organized, intellectually curious, and thrives in uncertain environments. You find energy in complexity and possess the drive to navigate challenges to successful conclusions.

Overview: Strala AI is on the lookout for a highly organized and execution-oriented leader to drive the scaling of our claims operations. You will collaborate closely with our CEO to enhance clarity and efficiency in the systems and processes that govern our insurance claims management. This pivotal role offers you the opportunity to take charge of a core business segment, allowing you to build and lead your own team.About Us: At Strala, we are revolutionizing the foundation of the insurance industry. In less than a year, we've achieved multi seven-figure ARR and are experiencing a remarkable 50% month-over-month growth. Backed by prominent investors, including Peter Thiel’s Founders Fund, our team comprises experts from prestigious institutions such as Harvard, Berkeley, and Oxford and leading firms like Optiver, AMD, and Palantir.Qualifications: We seek candidates with a minimum of 2 years experience in MBB consulting, investment banking, private equity, or a top-tier startup within a strategic projects or operations role. Must be located in or willing to relocate to San Francisco.You Will Excel If:You are exceptionally intelligent, motivated, and ready to act swiftly.You are data-driven, highly organized, and attentive to detail.You merge creative, solution-focused thinking with meticulous execution.You thrive on solving complex problems and can provide clarity and structure.You possess strong interpersonal skills, quickly building trust with customers, teammates, and partners.You enjoy fostering collaboration between diverse teams such as claims, engineering, and sales.You can rapidly adapt between various high-impact initiatives.Your Responsibilities:Lead special projects and strategic initiatives alongside the CEO.Develop and formalize claims operations as we scale (including processes, hiring, and workflows).Create scalable, data-driven processes to optimize our product workflows.Facilitate cross-functional problem-solving across product, engineering, and business teams.

Join Our Mission: Delivering Hospital-Quality Care Everywhere.At Verse Medical, we believe that the healthcare system should be more efficient than what it currently is. In an era dominated by outdated methods like faxes and phone tag, it's time for a change. Our goal is to provide patients and the clinicians who support them with a modern infrastructure that ensures high-quality care is accessible, reliable, and tailored to their local needs.As a well-funded Series C company supported by notable investors such as General Catalyst, SignalFire, and Sapphire Ventures, we are committed to transforming a fragmented healthcare system. Our platform facilitates seamless connections between providers, payors, and patients, allowing individuals to receive the care they need, exactly where they are. We are rapidly expanding and looking for passionate individuals who share our mission!Our Core Values: The Principles That Drive UsOur values shape how we collaborate and engage with our partners, guiding our decisions at every level.Transparency and Directness. We prioritize honesty and openness, sharing information candidly—both good and bad—and believe that constructive feedback is the cornerstone of trust and progress.Speed and Adaptability. As we innovate, we learn through action. We focus on rapid iterations and delivering solutions to our users quickly, valuing progress over perfection.Commitment and Balance. We are deeply passionate about our mission, and we understand that some moments demand extra effort. We believe in concentrated intensity when necessary, balanced by a sustainable pace to keep our team energized in the long run.Empathy-Driven Innovation. We take ownership of our users' challenges. Instead of expecting them to adapt, we ask ourselves, 'How can we improve this experience?' True innovation stems from deep empathy and an unwavering commitment to addressing the real-world challenges in healthcare.Your Role: Make a Difference in a Broken SystemThis is an exceptional opportunity to join a dynamic team in a generalist Strategy & Operations position. Our focus is on facilitating a smoother transition for patients returning home from the hospital. As a vital member of our team, you will help shape our strategic direction, implement, and scale critical initiatives. Reporting directly to the Head of Strategy & Operations, you will collaborate closely with various functional leaders throughout the organization.

About the Role Oura Health is looking for a Director of Strategy & Operations to help guide company direction and improve how teams work together. This hybrid role is based in San Francisco, California. What You Will Do Work with teams across the company to identify opportunities for greater efficiency Develop and implement strategies that support Oura’s mission of empowering people with data-driven insights Support operational improvements and track progress toward key goals