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Strategy & Operations Manager for CEO Office

SumUpLondon, England, United Kingdom
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Key ResponsibilitiesEnhance and manage core performance execution rhythms (e.g., QBRs, priority check-ins, executive scorecards, weekly/monthly reviews) to ensure clear outcomes with defined actions, owners, and follow-ups. Develop reliable performance visibility (KPIs, dashboards, leading/lagging indicators, OKR tracking) to enable leaders to identify risks early and manage operations effectively. Improve execution mechanics across cross-functional teams by clarifying ownership gaps and aligning team ambitions with available capacity. Collaborate across departments (CEO Office, Product, Engineering, Finance, HR, GTM) to eliminate obstacles and ensure informed decision-making through data-driven narratives. Raise operational excellence standards by creating scalable templates and processes that minimize bureaucracy. Ensure metrics are actionable: Clarify KPI definitions, ownership, and review processes to drive meaningful actions rather than mere reporting. Ideal Candidate ProfileA senior individual contributor with over 5 years of experience in strategy, operations, product management, engineering, finance, analytics, or related fields. Demonstrated expertise in operational leadership with a focus on performance improvement and strategic execution.

About the job

SumUp supports small businesses with tools for payments, finance management, and customer relationships. The company values autonomy, learning, and strong connections, guided by principles like 'Founder’s Mentality', 'Team First', and 'We Care'. SumUp aims to stay people-focused and adaptable as it grows.

Role Overview

The Strategy & Operations Manager for the CEO Office will help turn high-level strategy into clear, practical plans. This position focuses on setting priorities, shaping decision-making processes, and ensuring performance metrics are visible and meaningful.

What You Will Do

  • Work closely with senior leaders to clarify goals and translate them into actionable steps
  • Build trust and influence outcomes without formal authority
  • Drive alignment and transparency in a changing environment
  • Help the organization stay focused as it scales and faces new challenges

Who Will Thrive

  • Comfortable working with ambiguity and complexity
  • Skilled at building relationships with stakeholders at all levels
  • Ready to take initiative and drive clarity in decision-making

Location: London, England, United Kingdom

About SumUp

SumUp is dedicated to leveling the playing field for small businesses by empowering them with simple yet powerful tools for managing their financial transactions and customer interactions. Our team is driven by a shared passion for innovation, collaboration, and a commitment to continuous learning, ensuring we cultivate a supportive and dynamic workplace that prioritizes the well-being of our employees.

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