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Strategy & Operations Engineer

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in operations engineering or a related field. Strong programming skills in languages such as Python, Java, or similar. Experience with automation tools and techniques. Ability to analyze data and improve operational processes. Excellent problem-solving skills and a proactive mindset. Experience integrating systems and tools across various departments.

About the job

Join HappyRobot as a Strategy & Operations Engineer

At HappyRobot, we are revolutionizing the way enterprises utilize AI by providing the infrastructure necessary to build and orchestrate autonomous AI workforces. Our AI agents do more than communicate; they make informed decisions, take actions, and manage operations seamlessly across voice, email, and various enterprise systems. As a proud member of Y Combinator (S23) and supported by leading investors such as a16z and Base10, we have successfully raised over $60 million to empower global enterprises with critical operational capabilities.

Our platform has been rigorously tested in challenging environments where the stakes are high. Beginning with logistics, we developed our own voice stack, models, and orchestration layer from scratch, and now we are extending our powerful infrastructure to every enterprise that is part of the real economy. To learn more about our mission, please visit our manifesto.

Role Overview

We are seeking a dedicated Strategy & Operations Engineer to help us eliminate manual processes within our organization. You will play a pivotal role in designing, building, and managing internal systems and automations. This position uniquely combines engineering with business operations, focusing on delivering sustainable efficiency by transforming ad hoc processes into scalable technical solutions.

Key Responsibilities

  • Identify and analyze manual, repetitive, and error-prone workflows across the organization.
  • Design and develop internal tools, automations, and lightweight services to streamline operations.
  • Integrate various systems in finance, sales, procurement, legal, and customer support.
  • Create production-quality scripts, services, and automations including APIs, cron jobs, and data pipelines.
  • Manage operational systems from design to deployment, monitoring, and iterative improvement.
  • Analyze operational data to prioritize impactful improvements and measure their success.
  • Minimize reliance on administrative personnel through automation and effective system design.
  • Enhance go-to-market strategies by optimizing tools and processes connecting sales, finance, and legal.
  • Facilitate contract management and procurement with structured, automated workflows.
  • Ensure data accuracy and reliability across all operational systems.
  • Take charge of complex, high-impact operational projects with minimal supervision.

About HappyRobot

HappyRobot is at the forefront of AI innovation, providing the essential infrastructure for enterprises to harness the power of AI agents. With significant backing and proven success in demanding environments, we are committed to transforming the operational landscape for businesses worldwide.

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