Strategy & Operations Analyst

Are you ready to empower the world's connections?At Kong, we understand that not every candidate will meet all listed qualifications, but if you're interested in this role, we encourage you to apply. We're seeking candidates with strong capabilities in key areas while having a willingness to learn and grow in others.About the Role:We invite you to join us as a Professional Services Operations Manager, a critical position aimed at scaling our Services division and fostering operational excellence through strategic program execution, system improvements, and comprehensive reporting. This high-impact role offers visibility and the chance to collaborate closely with PS leadership, streamline back-office procedures, and develop systems that empower our teams to deliver with both efficiency and profitability.If you thrive on tackling complex operational challenges, optimizing workflows within Professional Services, and building scalable systems that enhance customer experiences and financial outcomes, this is your chance to contribute to the growth of a leading Professional Services organization.Key Responsibilities:Serve as the operational backbone for essential Professional Services programs, encompassing monetization initiatives, investment management, and tracking customer outcomes.Enhance team productivity by streamlining workflows, minimizing manual processes, and improving overall efficiency.Implement automation and AI solutions to eliminate repetitive tasks, allowing for more focus on customer engagement.Work collaboratively with Salesforce administrators to optimize and scale Professional Services systems.Support and refine core administrative operations, including month-end procedures, expense management, revenue tracking, forecasting, partner costs, and ROI analysis.Maintain and enhance our reporting suite to provide PS leadership with accurate, real-time insights into expenditures, forecasts, performance metrics, and customer outcomes.Collaborate with Finance and RevOps to align Professional Services financial planning and reporting with broader organizational objectives.Conduct in-depth analyses of margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership decision-making.Act as the primary resource for all inquiries related to PS systems, processes, and analytics.Qualifications:Proven experience in operations management, preferably within a Professional Services context.Strong analytical and problem-solving skills, with a focus on data-driven decision-making.Excellent communication and collaboration skills, enabling effective partnerships across departments.Experience with Salesforce and other PS systems is a plus.A passion for optimizing processes and enhancing the customer experience.

Join Beyond Finance as a Strategic Operations Manager, where you'll play a pivotal role in shaping our organization's future. In this dynamic position, you'll lead high-impact initiatives that drive growth, improve processes, and enhance customer experience. Collaborating closely with the Executive Team, you'll conduct in-depth analyses, manage operational enhancements, and develop actionable insights to ensure our clients achieve financial freedom. If you're passionate about strategic problem-solving and operational excellence, we want you to help us transform lives!

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Manager, Professional Services About This Role As the Manager of Professional Services at FourKites, you will spearhead and nurture a talented team of Implementation Managers dedicated to executing large-scale transformations for our Global 1000 clientele. Your mission is to empower these organizations to fully leverage the capabilities of FourKites' AI-driven supply chain visibility platform. This pivotal role merges effective people leadership with operational excellence and strategic customer engagement, ensuring your team consistently delivers top-tier implementations while enhancing the customer journey. You will be responsible for the performance and professional development of your team, the health and predictability of the implementation program, and ensuring that our implementation practices align with FourKites' overarching go-to-market strategies. As AI technology increasingly influences our customers' operations and the value derived from our platform, you will ensure your team is fully prepared to guide enterprises through this transformative process. Core Responsibilities Team Leadership & Development Recruit, onboard, and cultivate a team of Implementation Managers, fostering a high-performance culture centered on customer advocacy, accountability, and continuous improvement. Provide ongoing coaching, performance management, and career development support for team members across diverse skill levels and tenures. Establish and uphold team standards for implementation quality, communication with customers, and project rigor. Conduct regular one-on-one meetings, team gatherings, and structured feedback sessions to ensure alignment at both individual and team levels. Program Operations & Execution Oversee portfolio-level visibility into active implementations, ensuring projects remain on schedule, risks are identified early, and escalations are managed promptly and effectively. Define and sustain standardized implementation methodologies, playbooks, and delivery frameworks utilized across the team. Collaborate with team members on intricate, high-stakes implementations, providing guidance on stakeholder strategies, scope management, and executive engagement as necessary. Monitor and report on key implementation metrics (time-to-value, customer satisfaction, adoption milestones) and leverage data to drive program-wide enhancements. Cross-Functional Partnership Act as the primary liaison between the Implementation team and other functions, including Sales, Customer Success, Product, and Technical Services, ensuring seamless collaboration and communication.

About Our TeamThe New Verticals Strategy & Operations team at DoorDash is transforming the perceptions of grocery, convenience, alcohol, and retail delivery by innovating our first-party and third-party operations. DashMarts are our pioneering first-party initiative, designed for on-demand deliveries that enhance convenience. Within DashMarts, we offer a diverse array of products, including household essentials, groceries, and popular brands, all aimed at enriching the consumer experience. Our nationwide footprint is expanding rapidly, as we enhance our services and scale our operations.To facilitate sustainable growth as we broaden our physical presence, it is imperative to navigate complex regulatory landscapes. Our Regulatory Strategy & Operations team plays a crucial role in ensuring that DashMart can expand effectively while adhering to local zoning, permitting, and community standards.About the RoleAs a key member of our DashMart Strategy & Operations organization, you will spearhead the Regulatory Strategy & Operations for our physical locations. This team is essential for launching new sites, expanding business and product lines, and managing ongoing operations through effective navigation of entitlements, permitting, zoning, and community engagement.You will oversee the comprehensive regulatory strategy and execution that fosters growth while mitigating risks, costs, and timelines. Leading a team of three Regulatory Operations Senior Associates, you will collaborate cross-functionally with Real Estate, Legal, Construction, Public Policy, Category Management, and Operations teams to facilitate the successful launch of new DashMart locations.Your responsibilities will include developing scalable processes, identifying regulatory risks and opportunities across markets, and driving continuous improvements in our site approval and compliance approaches. This position reports to a Senior Manager within the DashMart Strategy & Operations and will involve managing a small team. We embrace a hybrid work model that includes home office, site visits, and cross-functional collaboration.Why You Should Be Excited About This OpportunityInnovate. You will design, implement, and continuously refine regulatory processes and strategies that enable our growth.

Role Overview DoorDash is hiring an Associate Manager for the Strategy & Operations team, focusing on the Consumer Packaged Goods (CPG) sector. This position is available in Seattle, New York, San Francisco, Austin, Los Angeles, Chicago, or Miami. What You Will Do Shape and execute operational strategies to strengthen DoorDash’s presence in the CPG space. Work closely with teams across the company to analyze data and identify areas for growth. Optimize existing processes and help roll out solutions that support business goals. Contribute ideas and collaborate with colleagues to improve performance and efficiency. Locations Seattle, WA New York, NY San Francisco, CA Austin, TX Los Angeles, CA Chicago, IL Miami, FL

Join Gong.io as a RevOps Manager, focusing on NAMER Territory Strategy and Operations. In this pivotal role, you will leverage data-driven insights to enhance operational efficiency and drive strategic initiatives across the North American region.

Join DoorDash as a Strategy & Operations Manager for our NV Ads & Promotions team. In this pivotal role, you will shape the direction of our promotional strategies and drive operational excellence. You will collaborate with cross-functional teams to enhance our advertising efforts, ensuring that we deliver optimal value to our customers and partners.

Join Appian as a Senior Manager of Sales Strategy & Field Operations. In this pivotal role, you will lead initiatives to optimize our sales processes, enhance team performance, and drive revenue growth. You will collaborate with cross-functional teams to develop and implement strategies that align with our business objectives.

Role Overview DoorDash, Inc. is hiring a Director of Strategy and Operations. This leader will help shape operational strategies and guide growth efforts across several markets. The position works closely with senior teams to influence important decisions and set direction. Locations New York, NY San Francisco, CA Chicago, IL Los Angeles, CA

Transparent Partners is a leading independent consultancy dedicated to revolutionizing customer experiences through strategic marketing insights. Our mission is to uncover the ideal blend of data, technology, and operational processes that enable brands to excel in today's dynamic marketing environment.Practice OverviewThe Media Strategy and Operations (MSO) team encompasses Client Service, Business Development, and Operational Support. MSO professionals:Ownership: Demonstrate robust leadership by ensuring accountability across all stakeholders. This includes self-management to uphold end-to-end project ownership and achieve budgetary objectives.Credibility: Diligently cultivate strong client relationships, aspiring to attain trusted advisor status. Gain client confidence through proven capabilities, delivering continuous value, and exhibiting reliability.Leadership: Possess visionary thinking to elevate our clients by providing strategic thought leadership, unafraid to challenge the status quo with innovative and disruptive ideas.Empathy: Approach challenges from the client's perspective, prioritizing their interests, attitudes, and needs. Strive to understand through active listening and advocate for the client with third parties.Clarity: Simplify complex concepts by removing technical jargon, streamlining processes, and eliminating ambiguity. Clearly articulate and refine recommendations through collaborative efforts.Curiosity: Maintain an innate desire to learn about the client's business challenges and stay informed about emerging trends to enhance our strategies. Ask insightful questions that reveal opportunities.Position OverviewThis role is pivotal to driving business growth by fostering and maintaining client relationships. Responsibilities include gathering and synthesizing client feedback, pinpointing key areas of opportunity, aligning the organization with a clear vision, and ultimately delivering impactful results. The MSO Principal must possess an understanding of category dynamics, client-specific hurdles, and emerging trends to successfully navigate the marketing landscape.

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

About the TeamThe Advertising & Promotions team thrives at the crossroads of e-commerce and advertising, delivering and monetizing valuable content tailored to our primary audiences. Our mission is to offer innovative digital solutions that connect advertisers with DoorDash users effectively. In this pivotal role, you will spearhead the monetization strategy for our advertisements and promotions offerings.About the RoleDrive significant business outcomes by leading projects that maximize spending and deliver incremental value for top Enterprise advertisers and merchant partners.Utilize data analysis to track and enhance product performance through in-depth self-service analytics.Advocate for the requirements of Enterprise merchants and account teams to shape the Product roadmap for intricate, high-value use cases.Oversee collaborative initiatives with Product and Data Science teams to boost engagement and adoption rates among Enterprise advertisers.Collaborate closely with Enterprise Sales and Account Management to pinpoint opportunities and manage the comprehensive development and implementation of scalable processes.Launch advertising and promotions products for Enterprise clients, ensuring successful adoption both internally and externally.You're Excited About This Opportunity Because You Will…Build: Transform ideas from concept to execution in ambiguous environments, providing structure where none exists.Own: Proactively identify opportunities, define challenges, and drive solutions from start to finish.Analyze: Independently analyze data (SQL/Excel) to derive insights, assess impact, and guide strategy.Lead Cross-Functionally: Foster alignment across Product, Data Science, Sales, and Account Management to achieve results.Influence: Clearly communicate complex ideas to both technical and non-technical audiences.We’re Excited About You Because…You have 4+ years of experience in a relevant field, showcasing your expertise in driving results.

About Loop At Loop, we are dedicated to unlocking profits trapped in the supply chain while reducing costs for consumers. We tackle the challenges posed by inaccurate data and inefficient workflows that hinder working capital and inflate costs for all stakeholders in the supply chain. Our cutting-edge audit and pay platform leverages domain-driven AI to simplify the complexities of supply chain data and documentation. By enhancing visibility into transportation spending, we empower companies to take control of their costs and maximize profitability. Esteemed industry leaders such as J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart collaborate with Loop because of our innovative solutions. We are backed by investors including J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, and Flexport, alongside numerous distinguished angel investors. Our team brings a wealth of expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, and Rakuten, as well as established industry leaders like C.H. Robinson. About the Role As we expand, Loop is establishing a Strategy and Operations team to spearhead essential functions. This role encompasses various responsibilities, including addressing customer business challenges, enhancing customer support, facilitating product development, and conducting data analysis and management. You will work across functions to boost customer adoption and create significant value for our users and clients. Key Responsibilities Integrate with customer, product, and operations teams at major global corporations to enhance customer value. Accelerate our capacity to deliver new product offerings for global brands by thoroughly understanding how to drive customer success. Collaborate with data science, market strategies, and operations teams to proactively resolve issues and prepare Loop for scaling. Act as the internal voice of the customer, providing insights from customers and operations to product teams, and bridging gaps for features that are yet to be developed. Showcase robust execution skills, a deep understanding of Loop’s product offerings, and how they alleviate customer pain points. Support critical business partners to foster growth and customer delivery in Loop’s key business segments. Develop and nurture relationships with customer stakeholders, ensuring Loop consistently delivers value to them. About You You possess a college degree with a quantitative focus in analytics, finance, economics, or a related field. You have over 3 years of professional experience in consulting or a related field.

OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U.S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.Job Summary:As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.Responsibilities:Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.

DoorDash is seeking a driven and analytical individual to join our Marketplace Strategy & Operations team as an Associate Manager. Our goal is to empower local businesses within DoorDash by crafting exceptional experiences for customers and merchants. In this role, you will analyze data to understand market performance intricacies, develop impactful strategies, and collaborate with internal and external stakeholders to enhance our brand and expand our business.About the RoleAs an Associate Manager, you will play a pivotal role in facilitating growth for merchants by designing and executing local market strategies across the Midwest and other key regions. Your efforts will include creating innovative plans and experiments aimed at increasing market share, conducting detailed performance analyses, and building reports, models, and tools that empower teams to scale their impact. You will engage with various metrics and partner closely with cross-functional teams to ensure coordinated growth efforts.Why You’ll Love This OpportunityDevelop and implement strategies for excelling in some of DoorDash’s most competitive U.S. markets. You will have the ability to analyze market dynamics at a granular level while crafting a long-term vision for success.Conduct essential business analyses and take action based on your findings. Your innate curiosity and analytical skills will help uncover opportunities, and you'll translate insights into compelling narratives that drive decision-making.Collaborate with cross-functional teams to launch and execute new initiatives. In a rapidly growing organization, teamwork is crucial to building impactful programs. You will engage with teams across Merchant, Dasher, and Marketing departments to foster innovative growth initiatives.Think strategically about long-term goals. Your visionary approach will help set crucial business objectives and milestones that drive sustained success.

Join Our Dynamic TeamAt DoorDash, we are pioneering the future of digital ordering with our innovative SaaS solutions. Our Digital Ordering division empowers merchants—from restaurants to grocers—to connect with customers through their own branded channels, enhancing the customer experience and driving growth.This is a thrilling time to join one of our fastest-growing segments as we tap into a massive opportunity to support countless merchants across the Americas, transforming the landscape of a key industry.Your RoleAs the Associate Manager in Product Operations for the Digital Ordering team, you will spearhead the operational strategy for launching new products, features, pricing adjustments, and platform upgrades. Your role will involve collaboration with cross-functional teams including Product Management, Marketing, Sales Enablement, and Strategy & Operations to ensure seamless product launches that are well-coordinated and primed for success.You will be responsible for the complete go-to-market (GTM) process, defining the launch specifics—target audience, positioning, sales enablement needs, and operational modifications necessary for a successful rollout. Additionally, you will be the main point of contact for sales and field teams regarding product inquiries, facilitating feedback loops that shape future product enhancements.This position is perfect for an individual who thrives in dynamic environments, enjoys crafting structured plans from ambiguous inputs, and is passionate about leading cross-functional initiatives that directly influence product adoption and revenue growth.

About the TeamThe New Verticals Strategy & Operations team is transforming the landscape of grocery, convenience, alcohol, and retail delivery through innovative first-party and third-party operations. Our DashMarts initiative represents our commitment to providing on-demand deliveries of household essentials, groceries, and other popular items directly to consumers. We also partner with third-party merchants to facilitate swift deliveries across various storefronts, ensuring a seamless experience for both merchants and consumers. This team is at the core of our mission to build a robust logistics platform powered by an efficient and high-quality delivery network.About the RoleThe New Verticals Logistics team is dedicated to enhancing operational efficiency and elevating the quality and speed of our delivery services. We aim to establish the most dependable same-day logistics platform, empowering local businesses to thrive. As an Associate Manager, you will play a pivotal role in formulating and implementing strategies that drive success in key markets while pursuing efficiency goals and sustainable growth for the organization. You will report to a Senior Manager in the Central Strategy & Operations team, and this position operates within a hybrid work model, combining remote work with in-person engagements at DashMarts and third-party locations.

At Beyond Finance, we are dedicated to empowering individuals to break free from the burdens of overwhelming debt and embark on a journey toward financial stability. Our compassionate approach, combined with a robust focus on compliance, ethical practices, and innovative technology, has enabled us to assist over one million clients in achieving their financial goals. We are on the lookout for passionate team members who want to join our mission and contribute to our continued growth and success. As a Strategy and Operations Associate, you will play a pivotal role in driving impactful projects and enhancing our operational capabilities, working closely with our Executive Team to shape the future of our business.