Qualifications
Key Responsibilities:Recruit and onboard qualified coaches and instructors for boot camps, managing the entire process. Oversee logistics for boot camp operations, including scheduling, deadline management, materials distribution, and participant communications. Collaborate with coaches to develop and maintain the curriculum, presentation materials, and assignments, ensuring adherence to deadlines and quality standards. Manage customer communications through HubSpot and our CRM platform, guaranteeing a premium participant experience from enrollment to course completion. Ensure our product is properly configured for each boot camp cohort, collaborating with the Product team on necessary changes and testing. Enhance HubSpot workflows and automations to minimize manual tasks and scale operations efficiently. Regularly audit and refine boot camp operations to boost efficiency and improve the customer experience. Develop and maintain systems for updating flagship boot camp materials across our admissions, recruiting, test prep, and AI upskilling categories. Collaborate with our Growth team to facilitate marketing and enrollment efforts for boot camps.
About the job
Leland connects people with coaching, curated content, and courses to help them reach their educational and career goals. Since launching in 2021, the company has supported tens of thousands of learners, raised $19 million from top investors, and become a leader in educational and career coaching.
Role overview
The Strategy and Operations Manager, Courses, will drive the planning and execution of Leland’s cohort-based boot camps. These programs cover topics like job recruitment, admissions, test prep, and AI upskilling. The role is based at Leland HQ in Lehi, UT.
What you will do
- Staff and coordinate cohort-based boot camps from start to finish
- Work closely with coaches on the Leland platform
- Partner with internal teams to deliver smooth, high-quality learning experiences
- Support participants as they pursue their academic and professional goals
What we are looking for
- Strong attention to detail
- Comfort with AI tools and trends
- Customer-focused mindset
- Experience thriving in a startup setting
- Proactive approach to problem solving and execution
If developing and delivering standout learning experiences excites you, and you bring an AI-native perspective, Leland welcomes your application.
About Leland
Leland is committed to making expertise accessible, empowering individuals through innovative coaching and educational resources. Since 2021, we have been at the forefront of educational technology, raising substantial funding and impacting thousands of lives.