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Strategist, Agent Development

SierraLondon
On-site Full-time

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About the job

About Us

  • At Sierra, we are revolutionizing the way businesses engage with customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices in major cities including Atlanta, New York, London, France, Singapore, and Japan, we are committed to enhancing customer experiences globally.

  • Our company culture is built upon five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our daily operations and decision-making processes, ensuring we deliver exceptional results.

  • Founded by industry leaders Bret Taylor and Clay Bavor, our team is at the forefront of innovation. Bret serves as the Board Chair of OpenAI and has an impressive background as co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience from Google, leading numerous groundbreaking projects.

Your Role

As a pivotal member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design and deploy AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be crucial in delivering high-quality AI solutions.

  • Serve as a trusted advisor to clients, guiding their AI implementation strategies.

  • Design, build, and enhance conversational AI agents, gaining valuable insights into product evolution.

  • Lead the execution and delivery of complex and high-profile agent development initiatives.

  • Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.

  • Promote effective communication among all stakeholders while fostering strong professional relationships.

  • Provide data-driven strategic insights to both clients and internal teams to inform decision-making.

Your Qualifications

  • Exceptional Communication Skills: Proficient in both verbal and written communication, with the ability to convey complex ideas clearly and persuasively.

  • Analytical Mindset: Strong analytical skills with the ability to interpret data and translate it into actionable insights.

  • Project Management Experience: Proven ability to manage multiple high-stakes projects simultaneously, ensuring timely delivery and stakeholder satisfaction.

  • Background in AI or Technology: Familiarity with AI technologies and conversational design principles is highly desirable.

About Sierra

Sierra is at the forefront of innovation, transforming customer interactions through advanced AI solutions. With a culture rooted in Trust, Customer Obsession, Craftsmanship, Intensity, and Family, we strive to create an inclusive environment where creativity thrives. Our leadership team, comprising seasoned professionals from leading tech firms, is dedicated to pushing the boundaries of what's possible in customer experience.

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