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Store Operations Manager in Grocery & Retail

BoltWarsaw, PolandNew
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates with a proven track record in operational management, particularly in grocery or retail environments. Strong analytical skills and the ability to work with data to drive decision-making are essential. Familiarity with Salesforce and a passion for enhancing customer experiences will set you apart. Excellent communication skills and the ability to lead cross-functional teams are crucial for success in this role.

About the job

Bolt is hiring a Store Operations Manager to support Grocery and Retail merchants in Warsaw, Poland. This role focuses on shaping and optimizing store operations, with a direct impact on customer experience and merchant performance across the platform.

What you will do

  • Define and enforce store guidelines, including protocols for holiday operations and refund processes, to support a consistent brand experience.
  • Create and roll out Standard Operating Procedures (SOPs) that address merchant challenges such as order discrepancies and product defect rates.
  • Lead the transition of store operations to Salesforce, and manage the outsourcing of high-volume tasks like onboarding and store maintenance.
  • Track and analyze merchant KPIs, identify operational friction points, and implement data-driven improvements.
  • Act as the main contact for complex operational issues, working closely with stakeholders to find effective solutions.

Role overview

This position is responsible for standardizing store operations, ensuring readiness for peak periods, and enhancing support and refund processes. The Store Operations Manager will develop scalable SOPs, oversee key transitions in operational tools, and work to improve the overall performance of merchants on the platform.

About Bolt

Bolt is a technology company serving over 200 million customers in more than 50 countries across Europe and Africa. The team values inclusivity and aims to create cities designed for people. Bolt welcomes candidates from all backgrounds and seeks to build a workplace where everyone feels they belong.

About Bolt

Bolt is committed to fostering a vibrant workplace culture that celebrates diversity and inclusion. Our team is driven by a shared purpose: to create better urban spaces. With innovative technology at the forefront of our operations, we are dedicated to providing exceptional service to our customers while nurturing the talents of our employees.

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