Staff Software Engineer

Role Overview Helpshift is looking for a Software Engineer II focused on Developer Productivity. This hybrid role is based in Pune, Maharashtra, India. What You Will Do Develop and improve internal tools that help teams build and deploy Helpshift products more efficiently. Automate build and testing workflows to support a smoother release process. Manage packaging and product releases, ensuring reliability and consistency. Identify and implement solutions to streamline the software development lifecycle (SDLC). Work with technologies such as Jenkins, Docker, Kubernetes, Python, and Ansible to drive tooling improvements. Tech Stack Jenkins Docker Kubernetes Python Ansible Location Pune, Maharashtra, India (Hybrid)

Join our dynamic team as a Software Engineer II focused on Developer Productivity in Pune, Maharashtra. We are committed to enhancing the efficiency and effectiveness of our engineering teams through innovative toolsets and processes.As part of our team, you will play a crucial role in developing and maintaining the software and systems that support critical workloads for building and deploying Helpshift products. You will take charge of our build and release processes, ensuring smooth automation across testing, packaging, and deployment. Your expertise will help identify bottlenecks in the software development lifecycle (SDLC) and implement solutions to alleviate them.Your work will involve evaluating and expanding our build systems and deployment automation, utilizing technologies like Jenkins, Docker, Kubernetes, Clojure, Python, and Ansible. If you are passionate about developer experience and productivity, this position is designed for you!

About Us Mindtickle stands at the forefront of AI-driven revenue enablement, merging practical learning with deal execution to catalyze behavior change and maximize revenue per representative. Acknowledged by industry analysts as a market leader, we proudly hold the title of G2's #1 product for sales onboarding and training. Our relentless pursuit of innovation has culminated in accolades such as the "AI-based Sales Solution of the Year" at the AI Breakthrough Awards and a Gold Stevie Award for Sales and Customer Service, underscoring our commitment to product excellence and exceptional customer support.Join Our AI/ML Engineering TeamOur mission is to empower revenue teams by pinpointing skill gaps, offering actionable insights, and facilitating real-time improvements in workflow. The CoE-ML team is integral to this mission, embedding AI throughout Mindtickle's product suite via CoPilots, hyper-realistic AI role plays, automated content curation, and smart coaching. We leverage cutting-edge Generative AI and Large Language Model technologies, uphold stringent evaluation standards, and manage scalable production AI systems. As we transition to an AI-native product model, we expect our engineers not only to develop AI functionalities but also to adopt an AI-first mindset in all aspects of their work.

About UsMindtickle stands at the forefront of revenue productivity solutions, seamlessly integrating on-the-job learning and deal execution to maximize revenue per representative. Our platform has garnered accolades as a market leader, recognized by leading analysts and ranked by G2 as the premier sales onboarding and training product. We are proud to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewMindtickle is on the lookout for a talented and driven Software Development Engineer II to become a pivotal member of our distinguished Technical Solutions team. This customer-facing division within our Customer Success department excels in gathering requirements, proposing cutting-edge solutions, overseeing technical implementations, and fostering strong communication with all stakeholders, both internal and external.

About UsAt Helpshift, a proud member of Keywords Studio, we are redefining customer service by bridging the gap between traditional support channels like email and phone and the modern consumer's preference for messaging on mobile devices. Our AI-driven customer service platform empowers companies to resolve issues swiftly, significantly enhancing customer satisfaction. Renowned brands such as Supercell, Scopely, and Rovio trust Helpshift to deliver messaging-first customer support. With our platform installed on over 2 billion devices globally, we serve more than 820 million active users, showcasing our impressive scale:85,000 requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peakWe are on the lookout for a motivated, experienced, and solution-oriented Platform Software Engineer II who thrives in a dynamic, technology-focused environment. You will play a pivotal role in our product and platform development team, collaborating across various teams to create top-notch, scalable products.

Join Helpshift as a Software Engineer II - Backend. At Helpshift, we uphold five core Leadership Principles that guide our daily operations and collective goals. These principles represent our identity within Keywords Studios and reflect our collaborative spirit in achieving success:Power of Partnerships: We work closely with our clients, acting as an extension of their teams. Our shared passion and purpose enable us to support their visions and bring their stories to life.One Keywords: We harness the power of an efficient global network, combining the strengths of local studios with the agility of a global platform, creating our unique advantage.Raise the Game: Embracing innovation and technology is at our core. We leverage our collective experience to deliver new value in gaming and beyond, helping our clients thrive.Embrace an Open World: We celebrate diversity in talent and ideas from our global community. This inclusivity empowers us to produce world-class entertainment for our partners.Trust through Transparency: We foster open, honest relationships with our people, clients, and communities. Clear communication is essential as we pursue success together.Your Profile:A minimum of 4 years of experience in medium to large-scale server-side software development.Strong verbal and written communication skills.Deep understanding of computer science fundamentals, including data structures and algorithm time complexity.Familiarity with Posix-compliant operating systems, specifically Mac OS X and GNU/Linux, and comfort with CLI tools.Proficient in writing unit, functional, and regression tests, with a preference for knowledge in generative testing.A Bachelor's Degree in Computer Science or an equivalent field.Requirements:Experience using distributed version control tools (Git preferred).Functional programming experience, particularly with Clojure, is a plus.Familiarity with JVM is advantageous.Experience working with scalable databases such as MongoDB, Redis, Elasticsearch, Kafka, or PostgreSQL is beneficial.Experience in system performance benchmarking and failure detection is a plus.Projects You May Work On:Developing a chatbot conversation engine capable of scaling to millions of conversations daily.Designing and building highly scalable and resilient workflows for automatic issue routing based on events.Creating and implementing APIs for internal features in the agent dashboard and external-facing APIs for integrations.

About ConnectWise ConnectWise builds software for technology solution providers, supporting over 45,000 partners worldwide. The company employs more than 3,000 people across North America, EMEA, and APAC. Teams focus on business management, sales optimization, service automation, and remote technology control to help partners deliver strong customer experiences. The culture at ConnectWise values connection, collaboration, and diversity. Colleagues are encouraged to bring their unique perspectives and skills, contributing in ways that matter to them. The environment is inclusive and positive, with appreciation for every team member. Role Overview: Software Engineer II Location: Pune, India This Software Engineer II position supports the Engineering team with technical expertise and a focus on reliability. The role involves hands-on development, troubleshooting, and continuous improvement of systems that are central to ConnectWise operations. What You Will Do Support the Engineering team by providing technical assistance with close attention to detail. Design, develop, and maintain large-scale production services, web applications, data pipelines, and streaming systems. Work on systems that are essential to the organization’s daily operations. Troubleshoot production issues across services and different layers of the technology stack. Contribute to improving engineering standards, tools, and processes across the organization. Participate in the software testing process through review, analysis, witnessing, and certification. Evaluate code for validity, structural integrity, industry standards, and compatibility with operating systems. Stay current on technologies and programming practices by learning, reading, and engaging in professional events, workshops, or groups.

SonicWall is a pioneering force in cybersecurity, with over 30 years of experience, recognized for its partner-first approach, ensuring that our partners and their customers are never alone in combating cybercrime. Our capabilities to build, scale, and manage security across cloud, hybrid, and traditional environments in real-time provide relentless protection against the most sophisticated cyberattacks targeting a vast array of exposure points for remote, mobile, and cloud-enabled users. With our dedicated threat research center, SonicWall delivers tailored security solutions efficiently, empowering organizations worldwide—from enterprises to government agencies and SMBs. For further details, visit www.sonicwall.com.

Role Overview Smiths Group plc is hiring an Engineer II for the DGSS Engineering team in Pune. This position focuses on strengthening engineering processes and supporting technical improvements across the group. What You Will Do Work with cross-functional teams to improve and implement engineering processes Contribute to solutions that raise quality and efficiency standards Support ongoing technical initiatives within DGSS Engineering

About Us:At Helpshift - A Keywords Studio, we revolutionize customer service by seamlessly connecting traditional support channels like email and phone with the modern preference for mobile messaging. Our AI-driven customer service solutions empower companies to efficiently resolve issues, enhancing customer satisfaction and engagement. Trusted by industry leaders such as Supercell, Scopely, and Rovio, Helpshift is utilized on over 2 billion devices globally, serving more than 820 million active users. Here are some statistics that showcase our impressive scale:85k requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peak timesWe are on the hunt for a motivated and skilled Software Engineer II who thrives in a dynamic, technology-focused environment. As a key member of our product and platform development team, you will collaborate across multiple teams to deliver high-quality, scalable products.

SonicWall is a pioneering leader in cybersecurity with over 30 years of experience, recognized for its partner-first approach. We ensure that our partners and their customers remain secure in the ongoing battle against cybercrime. SonicWall specializes in building, scaling, and managing security across cloud, hybrid, and traditional environments in real-time, delivering uncompromising protection against the most sophisticated cyberattacks. Our dedicated threat research center allows us to quickly and affordably provide tailored security solutions for enterprises, government agencies, and small to medium-sized businesses worldwide. For further details, please visit www.sonicwall.com.

Role Overview Eversana is hiring a Senior Software Engineer with a focus on Java development in Pune. This role centers on designing, building, and implementing software that supports patient services. The work directly supports Eversana’s mission to improve healthcare solutions. What You Will Do Design and develop software using Java Implement solutions that enhance patient services Contribute technical expertise to healthcare technology projects Location Pune

Role OverviewAs a Software Engineer II, you will play a pivotal role in developing robust backend services and distributed systems that drive our innovative applications. Your key responsibilities include:Creating scalable backend services and distributed systemsDesigning and implementing APIs for both internal and external useEnhancing system reliability and performance metricsContributing to high-volume conversation processing systemsCollaborating effectively with product, infrastructure, and engineering teams

Smiths Group seeks an Engineer II specializing in Regulatory Engineering for its Pune location. This role centers on supporting regulatory compliance and contributing to various engineering projects, ensuring products meet required standards and regulations. Key responsibilities Participate in engineering projects with attention to regulatory requirements Work alongside teams to verify that products comply with applicable standards Assist in preparing documentation and managing processes tied to product compliance Team impact This team plays a part in delivering solutions that enhance product safety and performance. The work supports both compliance and the overall quality of products released to the market.

About the Role Speechify is hiring an iOS Core Product Software Engineer in Pune, India. This position focuses on building and improving iOS applications for Speechify’s text-to-speech products. The work centers on features that make the app more engaging and easier to use for a wide range of users. What You Will Do Design, build, and maintain core features for Speechify’s iOS apps Work closely with teams from different disciplines to deliver new functionality Help shape the user experience through thoughtful engineering and attention to detail Location This role is based in Pune, India.

Veeam is the leading Data and AI Trust Company, dedicated to empowering organizations by ensuring their data and AI assets are comprehensively understood, secure, and resilient. Our mission is to facilitate the safe and scalable acceleration of AI deployments. As a market leader in data resilience and security posture management, Veeam stands at the forefront of the integration of identity, data, security, and AI risk management. With our headquarters in Seattle and a presence in over 30 countries, we proudly protect more than 550,000 customers globally who rely on us to keep their operations running smoothly. Be part of our journey as we advance fearlessly, embracing growth, learning, and making a significant impact for some of the world’s largest brands.About the RoleIn your role as a Production Engineer, you will be instrumental in ensuring the reliability and scalability of Veeam's Data Cloud platform. You will take ownership of production efficiency, automation, and documentation initiatives. Your contributions will enhance system reliability and observability. Additionally, you will manage the complete incident lifecycle—from on-call response and mitigation to leading post-incident reviews and driving enhancements across support and development teams.You will collaborate with a talented team of engineers, acting as a bridge between support and development to drive transformative changes. Engagement with product managers and security professionals will be key to ensuring our services are production-ready, high-performing, and fault-tolerant, while also quickly integrating user feedback into system improvements.What You Will DoProductionOwn complex and escalated production issues from support, driving long-term resolutions in partnership with engineering teams, including necessary changes in code, configuration, and architecture.

As a Software Development Manager at Assent, you will lead a dynamic team of software engineers to drive the development of innovative software solutions. Your role will involve overseeing the software development lifecycle, ensuring quality and efficiency in project delivery, and fostering a collaborative team environment.Your expertise will guide the team in adopting best practices in software design and development, while also nurturing talent and mentoring junior developers. You will play a critical role in aligning the team’s goals with the company’s strategic objectives.

Join our dynamic team at Coupa Software as a Lead Software Engineer, where you will play a pivotal role in driving innovative software solutions. You will lead a team of talented engineers, collaborate on cutting-edge projects, and contribute to our mission of delivering exceptional user experiences. If you are passionate about technology and leadership, this is the perfect opportunity for you!

About the Role: Join PubMatic as a Senior Software Engineer, where you will design and implement cutting-edge, scalable, and low-latency DSP bidder features on our Activate platform. If you thrive in a creative, fast-paced environment and are passionate about building applications that handle millions of requests per second, we invite you to apply. We offer competitive compensation, excellent incentives, a collaborative culture, and abundant opportunities for professional growth. What You Will Do: Create, develop, and maintain high-performance backend services using Golang in a Linux/UNIX environment. Implement best practices in software development and documentation, ensuring that designs meet requirements and deliver high-quality results. Exhibit self-direction and independence in your work. Take ownership of one or more functional modules and act as the point of contact for them. Write clean, modular, and loosely coupled code following established best practices. Engage in Agile development processes, including sprint planning, code reviews, and continuous improvement initiatives. Collaborate with teams to meet shared objectives. Showcase exceptional verbal and written communication skills. Be prepared to go the extra mile to achieve outstanding results. We'd Love for You to Have: Over four years of development experience in Go within a Linux/UNIX environment; familiarity with C/C++ is a plus. Strong proficiency in implementing algorithms and utilizing advanced data structures to address computing challenges; a solid grounding in computer science principles is desirable. Experience in developing complex, scalable solutions. A knack for finding optimal solutions and generating innovative ideas. Excellent problem-solving capabilities. Familiarity with generative AI-based tools and IDEs for efficient work. A basic understanding of various models. Knowledge of OS concepts and practical experience in system programming, including multi-threading, multi-processing, and memory management. Ability to troubleshoot issues with existing features in a live production environment. Capability to write clean, modular, and loosely coupled code.