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Staff Software Engineer - Backend (AI Agent Integrations)

CrestaCanada (Remote)
Remote Full-time

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Experience Level

Mid to Senior

Qualifications

To excel in this role, you should possess:A strong background in backend development with proficiency in relevant programming languages (e.g., Java, Python, Go)Experience with microservices architecture and distributed systemsFamiliarity with cloud services and infrastructure (AWS, Azure, GCP)Knowledge of real-time communication protocols and systemsAbility to work collaboratively in a fast-paced environmentStrong problem-solving skills and a passion for innovation

About the job

Cresta is dedicated to transforming customer interactions into strategic advantages by harnessing the full capabilities of contact centers. Our innovative platform merges advanced AI technologies with human insights, enabling contact centers to unearth valuable customer data, optimize communication processes, and enhance team efficiency. Founded by Sebastian Thrun, a pioneer from the Stanford AI lab and the visionary behind Google X and Waymo, our leadership team also includes Ping Wu, CEO and co-founder of Google Contact Center AI, and Tim Shi, an early member of Open AI.

Join us on this exciting journey to redefine the future of work with AI. The next era of productivity starts at Cresta.

About the Role:

Our AI Agent team is focused on developing enterprise-grade AI Agents tailored for real-world contact center operations. A vital aspect of this endeavor is ensuring our AI Agents can seamlessly integrate with various CCaaS platforms across both voice and digital channels, facilitating smooth transitions between AI and human representatives as necessary.

Your role will involve building robust backend systems that empower our AI Agents to:

  • Integrate effectively with leading CCaaS platforms
  • Engage in live customer conversations via voice and chat
  • Maintain comprehensive conversation context and state
  • Execute real-time actions within the CCaaS ecosystem
  • Facilitate seamless handovers to human agents, retaining context and workflow
  • Support human agents with AI-driven assistance post-transfer

We are searching for talented backend engineers eager to explore the convergence of distributed systems, real-time communications, enterprise integrations, and AI orchestration.

As a Staff Backend Engineer, you will steer the architecture and technical strategy of Cresta’s AI Agent integration platform, defining the connectivity and scalability of our AI Agents within complex enterprise environments.

About Cresta

Cresta is at the forefront of AI-driven transformation in contact centers, blending human insight with artificial intelligence to create intelligent systems that enhance customer interactions. Our mission is to empower every team member to leverage AI, ultimately leading to improved operational efficiency and customer satisfaction.

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