Staff Product Manager - Billing (VAT) at Perk | London

Location: LondonEmployment Type: Full-timeWorkplace Type: In-office 4 days a weekAre you an innovative and results-driven Product Manager who is passionate about creating exceptional travel products? Do you thrive in a fast-paced environment and have a knack for experimentation? If you are eager to explore new ways of enhancing user experiences and delivering value, we want to hear from you!As a Product Manager in our travel segment, you will collaborate with cross-functional teams to drive product strategy, define roadmaps, and ensure successful product launches. Your curiosity and enthusiasm for continuous improvement will be key in identifying opportunities and implementing solutions.

Join a prestigious Luxury Travel Company as a Product Manager in the Africa Department. We are seeking an adventurous and knowledgeable individual with extensive travel experience in Africa to lead the commercial and operational success of our Africa Programme.Key Responsibilities:Drive the commercial and operational success of the Africa Programme.Identify growth opportunities through client research, market analysis, and sales/cost projections.Ensure product quality meets our high standards.Conduct visits to key destinations and suppliers to maintain product excellence.Define destinations, itineraries, and content for our annual brochure and website.Negotiate and secure rates and services from suppliers.Cost the programme, select images, and compose engaging product descriptions.Request, confirm, and load air and ground allocations in the reservations system.Monitor and enhance the commercial performance of the product, ensuring competitive pricing.Train Sales Consultants and collaborate with the Senior Sales Manager to plan educational visits for product mastery.Ensure accurate and up-to-date system product information.Keep abreast of Foreign Office advice and act accordingly.Assist the Customer Services department with feedback from tours.Provide insightful product feedback to the Head of Product and other management staff.Collaborate with the Marketing department to promote the product effectively.Handle the emergency mobile phone on a rotational basis.Report directly to the Head of Product.

About UsPerk, previously known as TravelPerk, is a pioneering platform specializing in travel and expenditure management. Our mission is to eliminate tedious manual tasks that distract from core business activities. Our innovative tools automate various processes, from travel bookings to expense management and invoice handling. By reducing the burden of shadow work, which can result in significant productivity losses and diminish employee morale, we're committed to enhancing overall workplace efficiency.Trusted by over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics, we are addressing the staggering issue of lost productivity—averaging 7 hours per employee weekly, a challenge that costs businesses around $1.7 trillion.Founded in 2015, Perk has expanded into a global presence with over 1,800 employees across 12 international offices, with key headquarters in London and Boston. Our culture is centered around innovation, control, and simplicity, transforming the way businesses operate and enhancing employee well-being.Driven by our core values of ownership, delivering exceptional experiences, and teamwork, we embrace curiosity and purpose, emphasizing a growth mindset. Our diverse talent pool draws from the travel and SaaS sectors across more than 70 countries. If you are passionate about making a tangible impact and enhancing the work experience for millions, we would love to have you on our team.To learn more, visit www.perk.com.

Perk (formerly TravelPerk) develops a platform that helps businesses manage travel and expenses more efficiently. The product automates booking, expense tracking, and invoice processing, aiming to reduce manual work so teams can focus on what matters most. More than 10,000 companies around the world, including Wise, On Running, Breitling, and Fabletics, use Perk to boost productivity. The platform tackles a common issue: employees often lose up to 7 hours each week to inefficient workflows, which adds up to a significant cost for businesses globally. Since its founding in 2015, Perk has expanded to over 1,800 employees in 12 offices, with headquarters in London and Boston. The company values innovation, simplicity, and giving teams more control over their workday. Culture and values Ownership, quality, and collaboration shape daily work at Perk. The team brings together people from more than 70 countries, with backgrounds in travel and SaaS. Curiosity, purpose, and a drive to learn are encouraged throughout the organization. Those interested in improving workplace experiences for millions will find opportunities to make an impact at Perk. More information is available at www.perk.com.

Travel ManagerJoin our dynamic team in Belgravia, London, as a Travel Manager, where your expertise will help shape the travel experiences of ultra-high-performance individuals.On Target First-Year Earnings: $150,000 ($100k base + $50k uncapped bonus based on commission from member spending and a multiplier from your contributions to Aurora's growth).Enjoy meaningful early equity opportunities and a flexible in-office work environment with the possibility of remote work days.We offer working visa sponsorship for eligible USA and EU citizens.About Aurora:Aurora is a leading travel and lifestyle management platform designed for the world's top founders, athletes, and family offices. We are supported by the most successful founder in the sector.Our innovative mobile application empowers high-performance individuals and their teams to optimize their relationships, exploration, and well-being through five lifestyle categories: travel, dining, experiences, luxury goods, and longevity.To date, we have:Raised $5M from Tier-1 investors and operators, including notable figures from Cleo, Quadpay, Supercell, Deliveroo, VistaJet, and tier-1 athletes like Kevin Love and Kyle Kuzma.Achieved industry-leading engagement rates with our paying members, resulting in a substantial waitlist.Created a proactive, seamless, and conversational product that our members frequently describe as “magic.”As we continue to expand our travel team, we invite you to take part in this exciting journey.Your Role:Are you tired of outdated systems and bureaucratic slowdowns? Do you aspire to expand your knowledge, network, and ambition while contributing to a groundbreaking global product? If you’re eager for hands-on experience with cutting-edge products and AI while having a stake in a multi-billion-dollar opportunity, this is the place for you!Our core team of 20 is looking for a full-time Travel Manager to join Aurora's Member Experience Team. In this pivotal role, you will collaborate directly with our founding travel team and our proprietary AI operating system, Astra, to enhance Aurora's global member experience, with a focus on delivering exceptional, personalized travel services.Your Responsibilities:Ensure high-touch travel execution for our global, high-performance membership base.Manage functions across travel, lifestyle, product, and operations, steadily building valuable career capital in the travel industry.Develop and nurture partnerships with top-tier industry operators and insider contacts.Participate in at least two high-budget FAM trips to deepen your on-the-ground knowledge and expand Aurora's global network.This position reports directly to Aurora's Co-Founder & COO and offers clear opportunities for rapid advancement into leadership roles across Travel, Member Experience, and Business Operations.

Transform Extraordinary Travel Experiences: Become Our Private Travel ManagerAre you driven by a passion for creating exceptional travel experiences and fostering enduring relationships with affluent individuals? Do you excel in a luxurious and exclusive atmosphere?As a pivotal member of our innovative team, you will inspire our members' love for travel by curating unmatched experiences at the finest properties and locations, along with exclusive access to premier dining and sought-after entertainment venues worldwide. Private Travel Managers will cultivate deep connections with their members, becoming experts in their individual preferences. This role transcends simple holiday bookings—it's about providing personal recommendations for transformative experiences and crafting unforgettable journeys that create lasting memories.We seek an adaptable individual who confidently embraces change—someone who can navigate a dynamic environment without sacrificing service excellence. You will possess the ambition to help elevate our Private Travel division, contributing your enthusiasm and ideas to its long-term success.If you're prepared to make a significant impact and excel in the luxury travel sector, we invite you to apply for the role of Private Travel Manager, where you will design tailor-made itineraries, manage high-profile client relationships, and orchestrate memorable experiences.Core Responsibilities:Design Exclusive Itineraries: Craft personalized travel plans for high-net-worth clients, reflecting their distinct tastes and needs.Client Relationship Management: Develop and sustain strong connections with key private members and family offices, ensuring exceptional satisfaction levels.Client Acquisition and Networking: Attract new members through the promotion of luxury travel services, leveraging existing networks, and expanding the client base via regular networking.Event Development and Hosting: Organize, attend, and host events to showcase offerings, engage with members, and elevate the visibility of the services provided.Experience Curation and Internal Collaboration: Partner with product and content teams to create unique experiences, collaborate with concierge services, destination specialists, and operational teams to ensure seamless execution of travel plans, and handle sensitive client information with the utmost confidentiality and discretion.

Founded in 2007, Airbnb has transformed the way people travel, with over 5 million hosts providing unique stays and experiences for more than 2 billion guests worldwide. Our platform enables authentic connections within diverse communities, enhancing the way travelers engage with their surroundings.Join Our Community:Become a part of our dynamic Product Marketing team, where we envision ideal experiences for our community and work innovatively towards creating products that resonate with our guests and hosts. We prioritize understanding user needs and translating them into impactful product strategies through comprehensive research. Collaborating with cross-functional teams, you will lead efforts to bring a shared vision to life, while crafting compelling narratives for both internal and external audiences.Your Impact:As a Product Manager in the EMEA region, reporting to the Product Marketing Director for International Markets, you will be instrumental in comprehending user needs and converting insights into innovative product features and marketing strategies. The ideal candidate will have a robust understanding of the travel industry at both the market and regional levels, with a proven track record of driving product innovations. You will collaborate with global and local teams to foster partnerships that enhance business growth, spearheading features for critical releases and pilot testing initiatives tailored for your specific region. Additionally, you will strategically communicate these developments to the public and media in collaboration with our communications and marketing teams.

Role overview Trainline is looking for a Senior Product Manager to join the TPS team in London. This role leads the direction of travel technology products, working closely with teams across the business to set product vision and strategy. What you will do Define and maintain product roadmaps for the TPS area Prioritize features based on business goals and user needs Work with engineers, designers, and stakeholders to deliver valuable updates Gather and analyze customer feedback, turning it into practical product improvements

About UsPerk (formerly known as TravelPerk) is a pioneering platform dedicated to transforming travel and spend management. Our innovative tools are designed to eliminate tedious, manual tasks, allowing businesses to focus on what truly matters. From travel bookings to expense management and invoice processing, we automate every aspect to enhance productivity, boost morale, and foster innovation.We proudly serve over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics. By addressing the staggering 7 hours of lost productivity per employee each week, which contributes to a $1.7 trillion challenge, we aim to empower real work with tangible impact.Founded in 2015, Perk has expanded into a global team of over 1,800 professionals across 12 offices, with our headquarters located in London and Boston. We blend innovation, efficiency, and simplicity to redefine how businesses operate and how employees engage with their work.At Perk, our core values emphasize ownership, delivering an extraordinary experience, and unity within our team. We cherish curiosity, purpose, and a growth mindset as we strive to unlock the full potential of our talent. Our team consists of some of the brightest minds from the travel and SaaS sectors, representing more than 70 countries. If you are passionate about making a real difference and shaping the work experience of millions, we would be thrilled to welcome you aboard.To learn more, visit www.perk.com.

As the Product Director at Trainline, you will lead the product strategy and execution, driving innovation and excellence in our offerings. Your vision will shape the future of travel, as you work collaboratively with cross-functional teams to enhance user experiences and optimize product performance. This role demands a strategic thinker with a passion for technology and customer satisfaction, ensuring that Trainline remains at the forefront of the travel industry.

About UsPerk, previously known as TravelPerk, is the leading intelligent platform for travel and spend management. Our innovative tools are designed to eliminate the tedious manual processes that hinder productivity, automating tasks from travel bookings to expense management, invoice processing, and beyond. Our mission is to eradicate the shadow work that consumes valuable time, diminishes workplace morale, and stifles innovation, enabling real work with significant impact.We proudly serve over 10,000 companies globally, including renowned brands such as Wise, On Running, Breitling, and Fabletics, addressing the staggering 7 hours of productivity lost per employee each week, a challenge that translates to a $1.7 trillion issue.Founded in 2015, Perk has rapidly expanded into a global enterprise with more than 1,800 team members across 12 offices, with our headquarters located in London and Boston. We strive to merge innovation, control, and simplicity to revolutionize how businesses operate and enhance employee satisfaction.Our core values focus on ownership, delivering a 7-star experience, and teamwork. We embrace curiosity, purpose, and a growth mindset as key elements to unlock your potential. Our talent team comprises leading professionals from the travel and SaaS sectors, representing over 70 nations. If you’re passionate about making a tangible difference and influencing how millions experience their work, we welcome you to join our team.To discover more about us, visit www.perk.com.

About UsAt Perk (formerly known as TravelPerk), we have created an innovative platform for travel and spend management, designed to eliminate the tedious manual tasks that hinder productivity. Our tools seamlessly automate a wide range of processes, from travel bookings to expense management and invoice handling. By addressing the inefficiencies associated with shadow work, we empower organizations to reclaim valuable time, enhance morale, and foster innovation.Trusted by over 10,000 companies globally, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are tackling the staggering issue of 7 hours of lost productivity per employee each week, which translates to a $1.7 trillion problem.Founded in 2015, Perk has rapidly expanded into a global entity with more than 1,800 talented professionals across 12 offices, with headquarters in London and Boston. Our mission is to blend innovation with simplicity and control, transforming how businesses operate and enhancing employee satisfaction.We are guided by values such as ownership, delivering a 7-star experience, and teamwork. At Perk, we prioritize curiosity, purpose, and a growth mindset over mere knowledge, unlocking the true potential of our people. Our talent team comprises top experts from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a meaningful impact and reshaping the work experience for millions, we invite you to join us.To discover more, visit www.perk.com.As a Senior Technical Program Manager, you will be responsible for ensuring the long-term viability and advancement of our Travel and Spend programs. Your success will be measured not just by the completion of tasks, but by how effectively technology, security, and finance are integrated to facilitate seamless movement of money and people across the globe.

Join a prestigious luxury travel company as a Luxury Travel Consultant, where your expertise in crafting personalized and bespoke travel itineraries will delight our elite clientele.Key Responsibilities:Promptly follow up on inbound leads while proactively building and managing your own sales pipeline to meet and exceed targets.Engage with clients to identify their unique travel preferences, fostering strong relationships based on trust.Convert inquiries into successful bookings by designing tailored travel packages that align with clients’ specific needs.Continuously enhance the quality of service offered to clients, demonstrating a commitment to exceeding expectations.Establish and maintain strong relationships with clients through dedicated account management.Design bespoke travel itineraries and provide competitive pricing quotes.Maximize profitability through effective negotiation of rates.Consistently achieve and surpass sales targets based on KPIs.Ensure meticulous attention to detail by taking ownership of bookings to guarantee 100% accuracy.Exhibit flexibility and willingness to assist other departments with customer inquiries.Manage your sales pipeline and bookings using our CRM and reservations system.

About UsPerk, previously known as TravelPerk, is a pioneering platform for travel and spend management. Our goal is to eliminate the tedious, manual tasks that hinder productivity, allowing our users to focus on what truly matters. Our tools seamlessly automate everything from travel bookings to expense management and invoice processing. By addressing the hidden inefficiencies in the workplace, we aim to boost productivity and enhance employee morale, ultimately driving innovation.With over 10,000 companies relying on us globally, including industry leaders like Wise, On Running, Breitling, and Fabletics, we are tackling a staggering $1.7 trillion productivity loss each year.Founded in 2015, Perk has expanded to over 1,800 employees across 12 offices, with headquarters situated in London and Boston. We blend innovation, accountability, and simplicity to redefine how businesses operate and how employees experience their work environment.Our core values, including ownership, delivering a 7-star experience, and teamwork, guide our mission. We celebrate curiosity, purpose, and mindset, recognizing that they are essential to unlocking your potential. Our talent team comprises top professionals from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a significant impact and transforming the workplace for millions, we welcome you to join our team.For more information, please visit www.perk.com.

Do you thrive in the vibrant atmosphere of an airport? Are you drawn to a fast-paced environment where every day brings new experiences? If you enjoy connecting with people from diverse backgrounds, then a career in travel retail may be your perfect match...This position is for a newly opened Discover store located in the departure lounge at London Heathrow Airport. We are on the lookout for passionate, dynamic individuals to join our team, who are dedicated to delivering excellence and embodying the spirit of London.The Role:Outstanding customer service is at the core of our business. We aim for every customer who walks into our store to be welcomed by a friendly team of Sales Advisors ready to provide expert assistance. As a Sales Advisor, you will engage in all aspects of our bustling store, ensuring top-notch customer service both on the sales floor and at the checkout.While previous customer service experience is preferred, it is not mandatory as comprehensive training will be provided. A five-year work history and personal reference, along with a Criminal Reference Check, will be necessary for this role as the store operates airside in the departures lounge. This will be discussed in detail during the interview process, or feel free to reach out with any questions.Key Responsibilities:Customer FocusGreet customers with a warm smileAssist customers in selecting productsPromote additional salesEnsure every customer receives exceptional serviceHandle customer transactions efficientlyStock ManagementMaintain stock levels in the storeAssist with receiving goodsParticipate in inventory checksManage merchandising and pricingHousekeeping & Health & SafetyKeep the store organized and presentable at all timesEnsure safe usage of cleaning productsMaintain a tidy store and stockroom in compliance with health and safety regulationsReport any potential hazards to managementSecurityEnsure the security of stock on the sales floor and compliance with till inventoryBe responsible for shop floor security during shiftsMaintain awareness of security risks in and around the store

Transforming Travel, One Experience at a TimeThe ideal candidate will thrive in a UK business hours environment while demonstrating flexibility in shift patterns.Travel is a vital component of our lives, whether it’s reuniting with loved ones, embarking on thrilling adventures, or attending pivotal business meetings. However, countless travelers encounter frustrations in reaching their destinations. In fact, over 4 billion airline passengers today depend on outdated technology that fails to meet the demands of the modern, connected traveler.At Duffel, we're on a mission to revolutionize the travel industry. Our goal is to simplify travel systems and develop innovative tools that make the process seamless and enjoyable for everyone.As a proud member of Y Combinator's S18 cohort, we are supported by leading investors including Benchmark, Blossom, Index Ventures, and Kima Ventures—an incredible network that has contributed to the growth of some of the world’s most successful companies.We Value Diverse PerspectivesWe recognize that individuals approach job postings in unique ways. Some may feel they need to meet every requirement to apply, while others may see a 60% match as sufficient. If you believe you possess the necessary skills, even if you don’t meet every single criterion, we encourage you to reach out. We would love to connect, learn about your background, and explore potential fit.About Our Travel Operations TeamThe Travel Ops team is dedicated to addressing a wide range of booking inquiries, whether they involve voluntary changes requested by travelers or involuntary modifications initiated by airlines. Our focus is on providing exceptional customer service to ensure every traveler has a positive experience.This position transcends typical customer support roles.We are seeking individuals with experience in roles such as Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, or Travel Counsellor.

The ideal candidate should be prepared to work during UK business hours, with some flexibility in shift patterns.Join us in making travel effortless.Travel is vital in our lives, whether for visiting loved ones, embarking on thrilling adventures, or attending pivotal business meetings. However, many of us have faced the frustrations involved in reaching our destinations. Over 4 billion airline passengers today rely on technology that has fallen behind the expectations of the modern, connected traveler.That’s why we are on a mission to transform the travel industry's infrastructure, simplifying processes and creating tools that will make future travel seamless and enjoyable.As a proud participant of Y Combinator’s S18 cohort, we have the backing of prestigious investors like Benchmark, Blossom, Index Ventures, and Kima Ventures, who have helped shape some of the world's largest companies.A note on our job application processWe recognize that applicants engage with job postings differently. Some may feel they need to meet 100% of the qualifications listed, while others may consider 60% good enough. If you believe you possess the skills for this role but don’t meet every requirement, we encourage you to reach out. We’d love to learn more about you and explore if this could be a great match.About the Travel Operations Team at DuffelThe Travel Operations team is dedicated to handling all inquiries related to bookings, whether they involve voluntary changes requested by travelers or involuntary changes imposed by airlines. We collaborate closely with our customers to ensure their travelers receive exceptional service.

About UsPerk, previously known as TravelPerk, is a cutting-edge platform designed for efficient travel and expenditure management. Our innovative tools automate various processes, from travel bookings to expense management and invoice processing, freeing up time for what truly matters—real work.With over 10,000 companies, including Wise, On Running, Breitling, and Fabletics, trusting our solutions, we are addressing a staggering $1.7 trillion challenge of lost productivity, which equates to 7 hours wasted per employee each week.Founded in 2015, Perk has expanded into a global workforce of more than 1,800 individuals across 12 offices, with our headquarters located in London and Boston. Our mission is to blend innovation, control, and simplicity, transforming workplace dynamics and enhancing employee satisfaction.Our core values—ownership, delivering a remarkable 7-star experience, and teamwork—fuel our ambition. We cherish curiosity, purpose, and mindset, unlocking the true potential of our team members. Join us if you are passionate about making a meaningful impact on how millions of people experience their work.Explore more at www.perk.com.The RoleAs a Staff Product Designer on our Core AI team, you will play a pivotal role in integrating AI across our product offerings, ensuring that it is trustworthy, intuitive, and genuinely beneficial for our customers. This hands-on, impactful role will allow you to influence cross-functional teams significantly.The Core AI team is tasked with:Developing foundational AI capabilities and reusable patterns that enhance our product suite.

Join our dynamic team at the newly opened Discover Gourmet store located in the departures lounge of London Stansted Airport! We are on the lookout for enthusiastic and energetic team members who share our passion for high-quality, locally sourced food.At Lagardère Travel Retail, exceptional service is at the core of our mission. As a Sales Advisor, you will play a vital role in ensuring every customer enjoys a welcoming atmosphere, expert assistance, and a first-rate shopping experience both on the sales floor and at the till point.While prior customer service experience is advantageous, it is not a prerequisite. We provide comprehensive training to equip you with the skills needed for success. Due to the nature of this role, a five-year work and personal reference, along with a Criminal Reference Check, will be required, as you will be working airside. Further details will be provided during the interview process, or feel free to reach out with any questions.Key Responsibilities:Customer EngagementWarmly greet customers with a friendly demeanor.Assist customers in making informed product selections.Promote additional sales through effective link selling.Deliver consistent, high-quality customer service at all times.Manage end-to-end customer service including till operations.Inventory ManagementEnsure the store is well-stocked and replenished.Handle goods receiving duties efficiently.Conduct stocktaking and maintain inventory compliance.Oversee merchandising and pricing strategies.Store Maintenance & SafetyMaintain a clean and inviting store appearance at all times.Ensure safe usage of cleaning materials and practices.Keep stock rooms tidy and in accordance with health & safety regulations.Report any safety hazards to management promptly.Security MeasuresSafeguard store inventory and ensure till compliance.Maintain shop floor security during your shift.Stay vigilant of potential security risks in collaboration with the airport community.Ideal Candidate Profile:Excellent communication skills, both verbal and written.Adaptable to a fast-paced, changing environment.Ability to work effectively both in teams and independently.Capable of thriving under pressure.Strong interpersonal skills and a professional demeanor.Reliable and punctual with attendance.Self-motivated and proactive.About Lagardère Travel Retail:Lagardère Travel Retail is a trailblazer in the travel retail sector, proudly operating over 4,600 stores across 35 countries since 2004. Our commitment to delivering exceptional experiences for travelers is unmatched, and we invite you to be part of this exciting journey.