About the job
Join Intercom, the leading AI Customer Service company dedicated to revolutionizing customer experiences across the globe.
Our flagship AI agent, Fin, represents the pinnacle of customer service technology, enabling businesses to offer exceptional, round-the-clock support and fundamentally enhance customer interactions. Fin is seamlessly integrated with our Helpdesk, forming the Intercom Customer Service Suite—an all-encompassing solution for intricate inquiries that necessitate human intervention.
Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. We are driven by our core values of innovation, speed, and delivering remarkable value to our clients.
What’s the Opportunity?
We are on the lookout for Staff Product Engineers to join our AI Group and contribute to the development of Intercom’s AI-driven products. As a Product Engineer in Machine Learning, you will collaborate closely with both our ML Scientists and Product teams, gaining a comprehensive understanding of our product offerings, customer needs, and ML technological framework.
Your responsibilities will include defining new machine learning features, exploring suitable algorithms and technologies, and quickly delivering initial prototypes to our users.
Our team is highly focused on product development, collaborating with Product and Design teams. Our dedicated Engineering staff enables us to expedite production, frequently launching beta versions within weeks after successful offline testing.
We are passionate about leveraging machine learning technology, having successfully productized everything from traditional supervised models to innovative unsupervised clustering algorithms and unique applications of transformer neural networks. We rigorously test and assess the tangible impact of each model we implement.
If you are an accomplished product engineer with a methodical approach to development and practical experience with ML systems, we would love to hear from you!
