companyIntercom logo

Staff Forward Deployed Engineer

IntercomLondon, England
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

Champion the adoption of Fin by guiding prospects in leveraging Intercom’s AI capabilities to enhance and scale their customer support. Forge deep connections with strategic clients to grasp their business challenges and technical needs, acting as an engaged partner to lead them to remarkable outcomes with Fin. Work collaboratively with clients’ technical teams as a knowledgeable subject-matter expert and trusted advisor, coding alongside them to ensure project success. Engage closely with Sales, Success, and Product teams, actively shaping their efforts to ensure a flawless customer experience.

About the job

At Intercom, we are pioneering the future of customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.

Our advanced AI agent, Fin, is the most sophisticated customer service AI available, enabling businesses to provide seamless, around-the-clock support. It can be integrated with our Helpdesk to create the Intercom Customer Service Suite, a comprehensive solution for handling more intricate customer inquiries that necessitate human intervention.

Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the customer service landscape. Guided by our core principles, we are committed to pushing boundaries, fostering innovation, and delivering outstanding value to our customers.

What’s the Opportunity?

Recently, we have seen a surge in demand for software engineers dedicated to working alongside our most strategic clients, helping to align their business objectives with our AI Agent for Customer Service, Fin.

As a Staff Forward Deployed Engineer, you will collaborate directly with these clients and our Go-To-Market team to thoroughly understand their use cases. You will design, develop, and implement tailored solutions, operating with a high degree of autonomy and being entrusted to set direction, take ownership of outcomes, and represent Intercom in high-stakes customer interactions. Your contributions will be vital in transforming how our clients scale their support operations, resulting in significant business impact.

Additionally, you will lead by example, serving as a cross-functional force multiplier who influences product direction through field insights and helps define the essence of Forward Deployed Engineering at Intercom.

If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a dynamic environment, this position is for you.

About Intercom

Intercom is at the forefront of AI-driven customer service, committed to helping businesses offer unparalleled customer experiences. Our innovative solutions are trusted by thousands of companies globally.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.