Staff Engineer, User Trust

eliseai seeks an End User Product Solutions Analyst for evening shifts in New York City. This role centers on reviewing product solutions to maintain a strong user experience. Role overview The analyst collaborates with teams throughout the company to ensure products match user needs and meet quality standards. Attention to detail and a user-focused mindset are key in this position. What you will do Review product solutions to support a positive user experience Work with colleagues across departments to confirm products align with user requirements Help maintain quality expectations for end user products Location and schedule This position is based in New York City and requires evening shift availability.

Role overview The End User Product Solutions Analyst at eliseai will play a key part in supporting both user experience and product performance. This position is based in New York City and requires regular weekend coverage. The analyst will work to identify ways to enhance the product, focusing on the needs and feedback of end users. Key responsibilities Monitor how the product performs and gather user feedback during weekends Spot issues and patterns that affect users Work with colleagues to suggest and help put in place product improvements Use analytical skills and attention to detail to boost user satisfaction Location and schedule Position is located in New York City Weekend availability is a requirement

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Everyone deserves a safe place to call home and easy access to quality healthcare, yet these essentials are often difficult to secure. By seamlessly integrating AI-driven solutions into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all involved.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and connect with their property management team—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake forms completion, and enhance patient-provider communication, allowing everyone to prioritize health over bureaucracy.With EliseAI, organizations can minimize manual tasks, improve accessibility, and offer a unified experience across essential services. We are proud to have recently secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleThe Product Solutions team at EliseAI comprises experts dedicated to resolving issues and answering inquiries for our customers. As Product Solutions Analysts, you will possess extensive knowledge of our clients' unique configurations and system data access. Your role will involve collaborating with various internal teams to troubleshoot customer challenges and ensure an outstanding customer experience.Key ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring prompt resolution of issues.Investigate, troubleshoot, and resolve intricate technical challenges, escalating to appropriate internal teams when necessary.Maintain clear documentation and communication with clients throughout the support lifecycle, adopting a customer-centric approach in each interaction.Collaborate with other teams within Product Solutions to relay user feedback, identify recurring issues, conduct audits, and contribute to product enhancements.Update and maintain internal knowledge base articles, FAQs, and user guides to improve self-service resources for clients.

About EliseAIAt EliseAI, we are dedicated to enhancing crucial sectors such as housing and healthcare. These are fundamental needs for everyone, yet securing them can often be a challenge. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users in these essential services.Housing: We streamline the process for renters by simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—bringing all necessary resources into one cohesive platform.Healthcare: We facilitate appointment scheduling, intake form completion, and effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleWe are seeking a passionate Senior Product Solutions Analyst who excels at tackling complex challenges, is committed to delivering outstanding customer experiences, and is eager to expand their skill set. In this role, you will gain valuable exposure to technical problem-solving, systems thinking, and product knowledge, while honing essential communication and troubleshooting abilities within a client-facing engineering context. We prioritize the growth of our team, making this position an excellent opportunity for those looking to transition into deeper technical ownership.This role is well-suited for individuals with a strong technical background who aspire to evolve from support roles into solution architecture, systems thinking, and product-related problem-solving.You will play a pivotal role in guiding clients through EliseAI’s platform, with your insights directly informing our technical solutions and product enhancements.Key ResponsibilitiesDeliver Tier 2 technical support to clients through Zendesk, ensuring issues are resolved quickly and accurately.Investigate, troubleshoot, and resolve complex technical challenges, escalating issues when necessary.Serve as a subject matter expert, providing insights and recommendations to enhance product offerings and processes.

About EliseAIAt EliseAI, we are dedicated to transforming crucial industries such as housing and healthcare. Everyone deserves a safe place to live and access to quality healthcare, yet these essentials can often be challenging to obtain. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.Housing: We streamline the processes for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property management—bringing all necessary resources for their homes into a unified platform.Healthcare: We simplify the scheduling of appointments, the completion of intake forms, and facilitate communication between patients and providers, allowing everyone to concentrate on health instead of administrative tasks.With EliseAI, organizations can minimize manual labor, enhance accessibility, and provide a cohesive experience across vital services. We recently completed a $250 million Series E funding round led by Andreessen Horowitz to further propel this mission.About The RoleAs part of EliseAI’s Customer Support team, you will be a key subject matter expert, dedicated to resolving inquiries and issues for our clients. Our Support Analysts possess comprehensive knowledge of client-specific configurations and system data access. Collaborating with internal teams, the Support team works diligently to troubleshoot customer challenges and ensure an exceptional customer experience.Job Type: Full-time, Non-Exempt (eligible for overtime pay)Work Schedule: Thursday through Monday (schedule may vary based on business needs) to ensure coverage during peak support periods.Work Location: Onsite at our Midtown South NYC officeKey ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring rapid issue resolution.Investigate, troubleshoot, and resolve intricate technical problems, escalating to relevant internal teams if necessary.Maintain clear documentation and consistent communication with clients throughout the support lifecycle, ensuring a positive experience.

Position Overview:The Product Management Intern will play a crucial role in assisting the product team with the design, development, and enhancement of digital products across our organization. This internship provides hands-on experience in product discovery, user research, requirements gathering, agile methodologies, and performance assessment.As an intern, you will collaborate with product managers, UX designers, data analysts, and engineering teams to articulate user stories, document requirements, enhance the user experience, and contribute to the iterative development of high-quality product solutions.Key Responsibilities:Assist product managers in maintaining and refining product backlogs, including capturing requirements and organizing user stories.Help translate business needs and user insights into clear requirements, acceptance criteria, and concise documentation.Engage in agile ceremonies (standups, sprint planning, grooming, demos) to ensure clarity on upcoming tasks.Support user research efforts to gather insights and feedback for product enhancement.Contribute to the development of user experience prototypes and wireframes.

Role overview msg sports seeks a Premium Solutions Analyst to join the team in New York City, NY. This position centers on evaluating and refining premium solutions for clients. Success in this role depends on a sharp analytical mindset and a talent for tackling challenges. What you will do Review current premium service offerings and pinpoint opportunities for enhancement Generate insights and recommend strategies to improve client solutions Collaborate with internal teams to deliver actionable recommendations that raise service quality Requirements Demonstrated analytical skills Experience addressing complex problems Comfort working with data to guide decisions

Asana is seeking a dedicated and innovative User Research Manager to join our team in New York City. In this pivotal role, you will lead user research initiatives to gain valuable insights that will shape our product development and enhance user experience. Collaborating closely with product managers and designers, you will employ qualitative and quantitative research methods to understand user needs, behaviors, and motivations.Your expertise will be instrumental in driving user-centric strategies, ensuring our product solutions resonate effectively with our target audience. As a champion for the user, you will not only advocate for their needs within the organization but also mentor junior researchers and contribute to a culture of continuous improvement.

Role Overview:As a Senior Technical Product Analyst, you will spearhead the vision and strategic roadmap for an innovative AI-driven model ecosystem. This critical role demands a fusion of analytical prowess, a product-focused mindset, and exceptional collaborative skills to bridge engineering, data science, and business functions.Key Responsibilities:Define and implement the product strategy for AI/ML model platforms.Utilize SQL and Python to analyze extensive datasets, guiding key business decisions.Engage with engineering teams on APIs, data models, and architectural design.Transform complex, ambiguous challenges into structured, actionable insights.Translate business goals into comprehensive product requirements and user stories.Collaborate with cross-functional teams to create scalable solutions.Ensure adherence to Model Risk Management (MRM) standards.Effectively communicate product insights, risks, and progress to stakeholders.

About EliseAIAt EliseAI, we are dedicated to transforming essential sectors such as housing and healthcare. We recognize that securing a home and accessing quality healthcare can often be challenging. By seamlessly integrating advanced AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for users.Housing: We revolutionize the rental process by simplifying apartment tours, lease agreements, maintenance requests, and communication with property management—all in one unified platform.Healthcare: We streamline appointment scheduling and form completion, enabling patients to focus on their health rather than paperwork.With EliseAI, organizations minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.About The RoleAs a Solutions Engineer at EliseAI, you will play a pivotal role in our product launch and support initiatives. Collaborating closely with clients, support engineers, and customer success managers, you will ensure seamless product implementations and effective troubleshooting. Your responsibilities will include developing launch tools, acquiring in-depth knowledge of product functionalities, and delivering training and escalation support.Key ResponsibilitiesConduct comprehensive discovery sessions with new clients to understand their product areas and needs.Serve as the liaison for Support Engineers within your product area, fostering alignment and collaboration.Develop and oversee roadmaps for self-service launch tools and internal launch settings, ensuring quality assurance processes are in place.Deliver in-depth technical support and guidance to prospects, including product demonstrations, presentations, and clarification of complex technical concepts.Assist Customer Success Managers throughout product implementations and act as a partner for training and escalation issues.Provide troubleshooting support and escalate issues as necessary to ensure customer satisfaction.

About Teads Teads is an omnichannel advertising platform focused on delivering results for both brand and performance advertisers across multiple screens. The company uses predictive AI to connect quality media, creative assets, and contextually aware measurement, helping advertisers achieve real business outcomes. Teads partners directly with more than 10,000 publishers and 20,000 advertisers worldwide. Headquartered in New York City, Teads employs around 1,700 people across over 30 countries. Learn more at www.teads.com. Performance at Teads Following the merger with Outbrain in 2025, Teads has built a new Performance portfolio designed to help brands achieve measurable results across the open web and Connected TV. By combining exclusive premium supply (such as inRead, Feed, and CTV formats) with advanced AI optimization, Teads supports enterprise advertisers in driving quality traffic, engagement, and conversions, while maintaining high standards for brand safety and media quality. These capabilities are being integrated into Teads Ad Manager, creating a unified and actionable platform. The Performance sector is now one of Teads' most strategic and rapidly growing areas. Role Overview: Vice President of Product – Enterprise Performance Solutions The Vice President of Product will lead the vision and development of Teads’ Enterprise Performance product suite. This role shapes the next generation of AI-powered advertising solutions, enabling leading brands to achieve results throughout the marketing funnel. What You Will Do Report directly to the Chief Product Officer of Enterprise. Oversee a team of Product Managers and Product Data Analysts. Define and execute the Performance product strategy for Teads. Work as part of the global Performance leadership team. Collaborate closely with senior stakeholders to drive innovation and maintain high standards.

About EliseAIAt EliseAI, we are revolutionizing essential sectors such as housing and healthcare. Everyone deserves a secure home and access to quality health services, yet these necessities are often difficult to attain. By embedding AI-driven agents into established workflows, we enhance efficiency, lower costs, and enrich user experience for all stakeholders.Housing: We streamline the process for renters to tour apartments, finalize leases, submit maintenance requests, and maintain connections with property management—centralizing everything they require for their living experience.Healthcare: We simplify scheduling appointments, completing intake forms, and facilitate communication with healthcare providers, allowing patients to concentrate on their health rather than administrative tasks.With EliseAI, organizations minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further accelerate our mission.About The RoleAs the Product Solutions Lead, you will blend technical expertise, customer-centricity, and leadership skills. You will act as a product subject matter expert while managing and nurturing a team of 3 to 5 Product Solutions Analysts.Your responsibilities include ensuring high-quality technical investigations, effective customer communications, and adherence to consistent execution standards throughout the team. This role demands strong analytical capabilities, operational diligence, and the ability to mentor and uplift others in a dynamic setting.Key ResponsibilitiesAct as a subject matter expert and escalation point for EliseAI’s product suite, investigating complex technical challenges (SQL, logs, APIs) and pinpointing root causes with significant business implications.Collaborate cross-functionally with Customer Success, Product, and Engineering teams to facilitate efficient issue resolution and influence roadmap strategies.Oversee and cultivate a team of 3 to 5 Product Solutions Analysts, providing real-time coaching and continuous performance assessments.Lead the onboarding process for new hires and ongoing training initiatives to enhance product knowledge and technical skills.

About Us:At DailyPay, we are revolutionizing the payment landscape. As a leading worktech company and the foremost solution for on-demand pay, we leverage our award-winning technology platform to empower top employers across America in fostering stronger relationships with their employees. Our innovative voluntary employee benefit enhances workforce motivation, encouraging employees to perform better and remain committed while supporting their financial health outside of work.With our headquarters in New York City and operations extending throughout the United States and Belfast, we invite you to explore more at DailyPay's Press Center.The Role:We are seeking a Senior Data Analyst to join our dynamic Data Team! In this pivotal role, you will harness diverse data sources to extract actionable insights and formulate strategic recommendations that drive business value. Collaborating closely with internal teams such as Sales, Marketing, Product, and Customer Success, you will also play a crucial part in enhancing client success by contributing to the development of customer-facing data products and analytics.The mission of the Data Team is vital to the ongoing evolution and success of our product, addressing the needs of our customers and partners while ensuring DailyPay's leadership in the early wage access industry. As a Senior Data Analyst, you will be instrumental in realizing this vision.If you're passionate about data and its impact, we encourage you to apply even if you feel you don't meet every single qualification.Your Impact:Lead Advanced Analytics Initiatives: Take charge of complex analytics projects, proactively identifying opportunities to deliver actionable insights that influence strategic business outcomes.Translate Data into Strategic Recommendations: Move beyond mere reporting by providing comprehensive analyses and clear, data-driven recommendations that shape critical business decisions.Cross-Functional Collaboration: Work alongside stakeholders across various departments to understand their needs, define requirements, and deliver impactful analytics solutions.Mentoring and Leadership: Foster the development and training of the analytics team in strategic problem-solving skills.What You Bring:Proven Experience: Demonstrated expertise in data analytics with a strong ability to interpret and analyze complex data sets.Technical Proficiency: Familiarity with analytics tools and software, as well as programming languages such as SQL or Python.Strong Communication Skills: Ability to convey complex ideas clearly to stakeholders at all levels.

Standard Template Labs is an innovative, stealth-mode startup harnessing the power of AI to redefine IT Service and Configuration Management. Supported by prominent investors, we leverage cutting-edge AI technologies, graph-based architecture, and outstanding design to revolutionize how businesses interact with their technology ecosystems.We are in search of a proactive Product Manager who thrives on engaging with enterprise clients to convert complex, real-world challenges into tangible products. You will immerse yourself in customer environments, gain deep insights into the operations of IT, support, and operations teams, and translate vague requirements into explicit product strategies. Collaborating closely with engineering and design teams, you will spearhead the development and deployment of AI-enhanced features at scale across large enterprise settings.

THE POSITIONJoin our dynamic Casino Analytics team at FanDuel as a Product Analyst and play a crucial role in shaping our product strategy. You will be instrumental in providing actionable commercial insights that drive our Casino business forward, with a strong emphasis on understanding customer behavior. Collaborate with a talented group of analysts to enhance the tools, models, and data visualizations that support the success of FanDuel Group. This role offers a fantastic opportunity for cross-functional collaboration and influence within the FanDuel Casino's product strategy.As part of your role, you may be asked to perform additional duties as assigned by the company, ensuring we remain agile and responsive to our evolving business needs.

Join Olo, a pioneering SaaS platform that is transforming the restaurant industry through cutting-edge technology. Our solutions empower customers to create personalized and profitable guest experiences, enabling brands to achieve more with less and make every guest feel valued.As a Senior Product Manager, you will embark on a mission to uncover and address our customers’ critical challenges by leading key in-store payment experiences. You will define the vision and strategy for your product while ensuring alignment with executive leadership.Reporting directly to the Director of Product Management, you will spearhead your team in prioritizing, discovering, and launching solutions that positively influence restaurant revenue, enhance guest experiences, and strengthen customer reputations. Your unwavering focus on measuring impact will guarantee that we continuously deliver exceptional value and uphold our status as the top provider in our field.This position offers the flexibility to work remotely from anywhere in the U.S. or from Olo’s headquarters located in NYC.

About Chalkboard:At Chalkboard, we are revolutionizing the landscape of sports gaming. Our ambition is to seamlessly merge the act of watching with playing, transforming real-money sports gaming into a captivating, social experience designed for fans eager to win. We are redefining how sports enthusiasts connect with their favorite games.Our team consists of passionate individuals who are dedicated to innovation, transparency, and the excitement of empowering fans to transform their insights into actionable strategies.The Role:We are seeking a Senior Product Analyst to join our team and help establish a premier product analytics framework that facilitates informed decision-making, robust experimentation, and quantifiable product outcomes.In this pivotal role, you will collaborate closely with cross-functional teams—Product, Engineering, Design, and Data—to enhance how fans interact with Chalkboard in real time. If you are passionate about building from the ground up, excel in dynamic environments, and prioritize teamwork over individual accolades, this position is tailored for you.Your Game Plan:You will play a crucial role in shaping our approach to product behavior measurement and analysis across Chalkboard.Lead the strategy for product event instrumentation, encompassing taxonomy design, tracking plans, and governance.Develop and implement scalable measurement frameworks that are applicable across various teams.Establish best practices that uphold data quality, consistency, and trustworthiness.Collaborate with Product and Engineering to define success metrics prior to feature launches.Conduct proactive analyses of product and user behavior data to derive insights that inform roadmap initiatives.Facilitate and oversee experimentation across teams—from setup and monitoring to thorough analysis.Act as the internal expert for analytical tools like Amplitude.Enhance analytical rigor while ensuring team agility.

About Onyx OddsOnyx Odds is an innovative social sports prediction platform that is transforming the sports landscape. With impressive growth in user engagement and overwhelmingly positive feedback, we are at the forefront of the industry. Founded by a Harvard alumnus with a strong background from Jane Street, our company is backed by substantial venture capital funding, and is situated in the vibrant heart of downtown Manhattan.The RoleWe are seeking a dynamic User Acquisition Manager to spearhead and scale our user growth initiatives across both paid and organic channels. This position will place you at the nexus of marketing, data analytics, and product development, allowing you to craft and execute strategies that attract new users while keeping our growth engine energized. Ideal candidates will be data-driven, thrive in a fast-paced startup atmosphere, and possess a passion for sports and prediction markets.Key ResponsibilitiesPaid AcquisitionOversee and manage paid media campaigns across platforms such as Meta, Google, TikTok, Apple Search Ads, and programmatic networks.Optimize budget allocation to maximize user acquisition and improve return on ad spend (ROAS).Collaborate with design and content teams to develop and refine creative strategies.Monitor daily campaign performance and implement data-driven optimizations.Organic & Lifecycle GrowthIdentify and enhance organic acquisition channels such as SEO, content marketing, referrals, and partnerships.Work closely with product teams to optimize onboarding processes and boost activation rates.Design and test referral and incentive programs to promote word-of-mouth growth.Conduct full funnel analyses from impressions to engaged users, pinpointing areas for enhancement.Analytics & ReportingEstablish, track, and report on essential acquisition KPIs such as CAC, LTV, ROAS, and registration rates.Create dashboards and reporting frameworks for real-time channel performance visibility.Perform cohort analyses and A/B testing to enhance acquisition efficiency.Collaborate with the data team to ensure accurate attribution and measurement across all channels.Cross-Functional CollaborationFoster teamwork across various departments to drive growth initiatives.

Compensation: $80k – $120k + significant equityOnyx Odds is an innovative and rapidly expanding, venture-backed social sports prediction platform. With our user engagement surging, we are looking to bolster our team to enhance product execution and manage daily operations effectively.Founded by Harvard alumni with experience at Jane Street, Onyx is based in the heart of Manhattan. This position requires in-office attendance.The RoleWe are seeking a Product Operations Analyst who will ensure the seamless functioning of our product while supporting feature rollouts as our business continues to flourish.In this dynamic role, you will collaborate closely with our Product, Engineering, Operations, and Trading teams. Your focus will be on execution, data analysis, and troubleshooting in a fast-paced environment.What You’ll DoManage daily product operations and monitor platform performanceFacilitate feature launches, quality assurance, and product releasesTrack metrics and identify issues or trendsInvestigate and resolve platform or market challenges in collaboration with Product and TradingAnalyze user and operational data to promote enhancementsOversee site merchandising and in-product content placementWhat We’re Looking ForMinimum of 2 years in product operations, operations, analytics, or related fieldsProficient in working with data and translating insights into actionable strategiesExcellent communication and problem-solving abilitiesGenuine interest in sports, sports predictions, and scaling startupsAvailability to work in-office with some flexibility in schedulingMust possess authorization to work in the U.S. without requiring sponsorship.