About the job
About Artisan
At Artisan, we're pioneering the development of AI employees – not mere chatbots or copilots, but fully autonomous digital workers capable of performing real jobs.
Our flagship product, Ava, is an AI Business Development Representative (BDR) already utilized by hundreds of companies. Ava autonomously researches leads, crafts and sends emails in a customer's voice, executes complex outbound sequences, manages her own deliverability infrastructure, optimizes her performance over time, and effectively handles objections and meeting scheduling. Rather than being just a tool, Ava acts as a vital teammate.
As a Y Combinator W24 company, we've successfully raised over $35 million from esteemed investors and have reached over $8 million in Annual Recurring Revenue (ARR). Currently, we are ambitiously developing Ava 2.0, which represents a significant leap in the capabilities of AI employees. The engineering challenges we face are complex and the scope of our work is vast.
Your Role
As a Staff DevOps Engineer at Artisan, you'll be responsible for our platform that manages hundreds of millions of leads, orchestrates autonomous AI agents in real-time, and facilitates massive-scale email distribution across thousands of customer mailboxes. You will play a key role in delivering a product suite that effectively replaces an entire sales stack, including CRM, inbox, dialer, lead database, and campaign engine. The infrastructure that underpins this functionality is critical to our success.
In this staff-level position, you will take ownership of the entire DevOps and infrastructure layer at Artisan, setting the groundwork, defining best practices, and developing the systems that all other functions rely on.
Your key responsibilities will include:
Kubernetes and Container Orchestration: You will manage our AWS-based Kubernetes infrastructure, overseeing cluster management, scaling policies, resource optimization, and the compute layer that supports AI workloads, data pipelines, and customer-facing product infrastructure.
CI/CD and Deployment Pipelines: We implement continuous shipping practices. You will design and maintain the deployment infrastructure that allows engineers to deploy with confidence multiple times a day, including automated testing, staging environments, rollback strategies, and feature flags.
Observability and Reliability: You will build a comprehensive observability layer from the ground up, ensuring effective monitoring, alerting, logging, and tracing. Quick detection and understanding of failures, such as an AI agent failing to send an email or a stalled pipeline, will be a priority.
Email Deliverability Infrastructure: Ava’s ability to send emails at scale across thousands of domains and mailboxes relies on intricate sender reputation management, domain warming, DNS configuration, and IP management.
Security and Compliance: Managing customer data and email credentials requires strict adherence to security standards and compliance regulations.
