Sr. IT Support Engineer I

Role overview This Level 3 Application Support Engineer position at SoftwareMind centers on supporting complex software applications for clients in the telecommunications industry. Based in Warsaw, the role addresses advanced technical issues and helps maintain strong performance and reliability standards across client systems. What you will do Investigate and resolve challenging application problems reported by telecommunications clients Collaborate with development teams to identify root causes and implement effective solutions Support ongoing service delivery by ensuring applications operate smoothly and efficiently Impact This role plays a key part in delivering dependable software solutions for telecommunications clients, directly supporting the quality and reliability of their services.

Join Swarmer as a Level 3 IT Support Engineer, where you will play a pivotal role in ensuring our technology systems run smoothly. Your expertise will help us provide exceptional support to our clients, troubleshoot complex issues, and implement innovative solutions. If you’re passionate about technology and eager to work in a dynamic environment, we want to hear from you!

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe level.Your primary responsibility will be to manage the comprehensive support operating model, ensuring seamless coordination between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). Your mission is to cultivate a high-performance, metrics-oriented support organization that collaborates effectively with tribes and squads, breaking down silos and ensuring complete accountability for platform reliability and customer satisfaction.You will report directly to the VP of Engineering.Key Responsibilities:1) Lead and develop a high-performing distributed team:Oversee and mentor a team of ~12 L2/L3 Support Engineers, focusing on hiring, onboarding, coaching, performance management, and operational excellence.Establish and maintain regular operational cadences, including daily triage, weekly KPI assessments, monthly operational reviews with tribe leadership, and quarterly improvement planning.2) Own the support operating model, processes, and governance:Manage the L1-L4 support structure: triage/routing, escalation procedures, SLAs/OLAs, severity levels, and communication protocols.Drive cross-functional initiatives aimed at improving processes, tools, knowledge sharing, and automation, ensuring consistent execution across tribes.3) Drive metrics, transparency, and continuous improvement:Develop and implement an operational KPI system, along with dashboards and review processes; ensure visibility into service health, risks, and trends, including metrics such as time to first response, resolution time, SLA/OLA compliance, backlog management, escalation rates, and more.4) Enhance observability, monitoring, runbooks, and operational readiness:Improve alerting and monitoring quality and coverage, along with runbooks/playbooks in collaboration with Engineering/Platform teams.Strengthen diagnostic processes and knowledge management to minimize repetitive issues and expedite L4 resolutions.5) Foster stakeholder management and alignment across tribes/squads:Collaborate with Tribe leadership, Engineering Managers, Tech Leads, and Customer-facing teams to align priorities and implement improvements.Ensure that Support Engineering and Squads function in synchronized harmony, promoting shared accountability and reducing friction between L2/L3 and L4.

Join our dynamic team as a Level 1 Technical Support Engineer at Capital Group, where you'll play a pivotal role in ensuring customer satisfaction through excellent support services. As a key point of contact for our clients, you will troubleshoot technical issues, guide users through problem-solving steps, and escalate complex issues to senior support staff.This position offers a fantastic opportunity for individuals looking to begin their career in tech support, with comprehensive training and support to develop your skills further.

Join our dynamic team at Inetum Polska as a Python Software Engineer, where you'll play a pivotal role in the development and upkeep of cutting-edge data processing solutions tailored for a vast telecommunications environment. Your primary focus will be on crafting Python-based modules that efficiently load, transform, and analyze network data, in addition to creating supportive tools for monitoring, reporting, and SLA-related processes.Key Responsibilities:Design and implement new Python modules for effective data processing within telecommunications networks.Develop and sustain software that enhances network quality monitoring, comprehensive reporting, and SLA calculations.Construct and optimize Python scripts for data loading and transformation in Oracle databases.Engage in ongoing transformation projects to enhance our technical environment.Provide support and maintenance for existing solutions in production.Participation in on-call support (24/7) may be required, typically one week per month. This rotation is currently inactive but could be reinstated in the future, with readiness to participate if needed.

Join Bolt's Customer Support Automation team as a Staff Backend Engineer specializing in AI Applications. In this pivotal role, you will design and architect the foundational AI agent infrastructure that supports our automation solutions. Leverage your expertise to create multi-agent orchestration frameworks, execution engines, and evaluation pipelines that scale our Customer Support operations. If you are enthusiastic about agentic AI, distributed systems, and building high-performance platforms, this position is tailored for you.

Join Tietoevry as a Junior Software Engineer specializing in C language, where you'll contribute to innovative telecommunications solutions. Be part of a dynamic team that pushes the boundaries of technology and drives growth.

Bolt is looking for a Senior Staff Machine Learning Engineer for AI Applications to join the Customer Support Product team in Warsaw, Poland. This position centers on improving the quality and effectiveness of AI automation within customer support. Role overview This engineer will play a central role in shaping how Bolt evaluates and integrates large language model (LLM)-based systems. The work involves driving improvements in knowledge quality and retrieval, and building feedback processes that strengthen automated support solutions. What you will do Lead initiatives to assess and align LLM-based AI systems for customer support. Enhance the quality and accessibility of knowledge used by automation tools. Develop and refine feedback loops to support continuous improvement in AI-driven support automation. Who this role suits This position is well suited for those with a strong background in applied machine learning, knowledge systems, and a focus on real-world AI product enhancements.

Our Mission and VisionAt Solidgate, we are driven by a clear mission: to empower exceptional entrepreneurs in building remarkable internet companies. Our goal is to support the builders—those who are defining the digital economy—by providing them with the financial infrastructure they truly deserve. We are ambitiously pursuing our vision to become the world’s leading payments orchestration platform.We believe that the future of payments is shaped by individuals who think big, take ownership, and infuse curiosity and drive into their work. This is the kind of talent we are eager to welcome aboard.About the RoleSolidgate is committed to building a robust financial infrastructure for rapidly growing internet businesses across the globe. Our platform processes millions of payments daily and operates within a highly regulated fintech landscape where security is an integral product requirement—far more than an afterthought.Our engineering team is responsible for constructing and scaling a sophisticated cloud-native platform comprising over 120 microservices. As we continue to expand, we are enhancing our security framework by introducing a dedicated Application Security Engineer position.In this role, you will be pivotal in safeguarding our business and revenue by integrating security into the software development process—starting from initial design decisions through to CI/CD pipelines and live production systems.This position is hands-on and focuses on embedding security within the software development lifecycle while minimizing real product risks.You will collaborate closely with engineering teams to:Design secure application architecturesEnhance secure coding practicesIdentify vulnerabilities early in the development lifecycleContinuously advance application security as a routine aspect of engineering workYour contributions will directly influence the security of software development across a large microservices ecosystem, impacting standards, tools, and the overall engineering culture.Explore our technology stack here.

Join 42dot as a Car Infotainment Application Engineer and be an integral part of shaping the future of automotive technology. You will work with cutting-edge technologies to develop innovative infotainment solutions that enhance user experiences in vehicles.

At Veeam Software, we are committed to being the leading Data and AI Trust Company. Our focus is on empowering organizations to effectively manage, secure, and understand their data and AI capabilities, ensuring resilience and enabling safe AI scalability. As pioneers in data resilience and security posture management, we are strategically positioned at the intersection of identity, data, security, and AI risk. With our headquarters in Seattle and a presence in over 30 countries, we proudly protect more than 550,000 customers globally, earning their trust to keep their operations running seamlessly. Join us in our journey to innovate and make a significant impact for some of the world's most prominent brands.About the RoleAs a Lead Application Security Engineer (Offensive Testing), you will spearhead penetration testing and Dynamic Application Security Testing (DAST) for our Veeam Data Cloud offerings. Utilizing Burp Suite and the latest web/API testing methodologies, you will identify genuine exploitable vulnerabilities, prioritize risks, and collaborate closely with engineering teams to ensure effective remediation.Your role will also involve enhancing testing tools and methodologies to streamline processes, helping teams avert recurring vulnerabilities, particularly in areas such as authentication, authorization, session management, and tenant isolation.What You’ll DoLead offensive testing initiatives: strategize the scope, depth, and frequency of tests; generate clear, consistent reports, and develop reusable playbooks.Conduct manual penetration testing (primary focus): assess web applications and APIs, especially around authentication/authorization, multi-tenant boundaries, and critical workflows; simulate realistic attack paths by chaining vulnerabilities.Utilize Burp Suite on a daily basis: replicate and validate findings using advanced features; create and maintain repeatable scopes, macros, and authenticated flows.Enhance and execute DAST processes: perform and refine authenticated scans, minimize false positives, and collaborate with CI/platform teams to scale scanning efforts and manage credentials efficiently.Drive vulnerability remediation: produce high-quality documentation, partner with engineering teams for fixes and retesting, and assist in preventing regressions; ensure that findings are logged with appropriate severity and SLAs.Contribute to long-term security improvement: identify recurring patterns and collaborate with teams to establish prevention strategies through standards, libraries, platform controls, and contributions to threat modeling/design reviews.What You’ll BringRobust experience in web and API penetration testing, with a strong emphasis on authorization vulnerabilities (IDOR/BOLA, privilege escalation, etc.).

Join our dynamic team as an IT Support Engineer at inetum2, where you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing technical support, troubleshooting issues, and assisting with the implementation of new technologies. Your expertise will help us maintain high service standards and enhance user satisfaction.

Join our dynamic team as an IT Support Engineer in Warsaw! You will play a crucial role in providing technical support and ensuring the smooth operation of IT services within the organization. This position offers an excellent opportunity for growth and professional development in the thriving tech industry.

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through the ticketing system (ServiceNow).Provide prompt and professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Maintain and contribute to the knowledge base documentation.Support continuous service improvement initiatives.

Engage in continuous collaboration with Business Analysts throughout all phases of implementation projects (Design, Build, Test, Hyper Care) utilizing the SCRUM framework.Configure the Ivalua Buyer application based on the specifications provided by Business Analysts.Prepare and conduct Unit Tests to ensure application functionality.Perform System Integration and/or Regression Tests to validate system performance.Analyze and troubleshoot system bugs to ensure optimal performance.Assist the project team in creating project documentation as required by the Client.

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.

We are seeking a dynamic Senior Engineering Manager to lead a team of skilled engineers dedicated to developing cutting-edge AI-powered applications and infrastructure. In this pivotal role, you will engage in hands-on leadership, dividing your time between technical execution, strategic planning, and effective people management.You will oversee the entire employee lifecycle, from hiring and onboarding to performance evaluations, promotions, and, when necessary, offboarding. Cultivating a high-performing and motivated team culture is crucial to your success. You will work in close collaboration with fellow engineering managers, data scientists, and key stakeholders to ensure timely project delivery, maintain high technical standards, and align team objectives.Key Responsibilities:Lead and nurture a team of engineers through mentorship, coaching, and career development.Manage all aspects of team administration: hiring, performance evaluations, salary negotiations, and feedback processes.Establish priorities and drive the execution of AI-focused features and components.Serve as a liaison between engineering and business units, ensuring transparent communication and alignment.Promote operational excellence by implementing continuous improvements in CI/CD, monitoring, observability, and performance metrics.Collaborate on project roadmaps, architectural decisions, and overarching technical strategies.

Join Veeva Systems, a pioneering force in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies, we achieved over $2B in revenue last fiscal year and are poised for even more growth.Our core values define us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, ensuring you can thrive in your preferred environment.Be a part of our mission to transform the life sciences industry and create a positive impact for our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our expanding Product Support team. As part of a recognized market leader in SaaS for Life Sciences, you'll support both customers and internal teams such as Consulting and Sales Engineering.The Product Support team is rapidly growing in Poland and Hungary. As a valued team member, you'll collaborate closely with Development and QA teams to diagnose, troubleshoot, and resolve intricate issues. Your ability to learn quickly, persist, and think creatively will be essential.This is a full-time position with optional on-call responsibilities for weekend coverage. Candidates must be based in Poland and eligible for employment, as Veeva is unable to sponsor work visas. You will be applying for a Contract of Employment with Veeva Systems Poland sp. z o.o.

Join our dynamic team as a Cloud Support Engineer at MicroStrategy in Warsaw. In this pivotal role, you will provide comprehensive support and solutions for cloud-based applications, ensuring our clients achieve optimal performance and satisfaction. You will collaborate closely with various teams, troubleshoot complex issues, and contribute to the continuous improvement of our cloud services.