About the job
Specialty Pharmacy Technician (CPhT) | Shields Health Solutions | Albany, NY
$4,000 sign-on bonus available
Join a growing specialty pharmacy team where daily work makes a difference in patient health. This role goes beyond standard dispensing: pharmacy technicians here guide patients through every step of their medication journey, combining technical accuracy with meaningful patient support.
What Sets This Position Apart
This team values certified pharmacy technicians who enjoy solving problems, working directly with patients, and collaborating with pharmacists. The environment emphasizes quality and teamwork, offering a chance to build skills while supporting better health outcomes.
Core Purpose
The Specialty Pharmacy Technician provides hands-on support to both patients and pharmacists. The focus is on medication accuracy, adherence, insurance problem-solving, and delivering attentive service. Every patient receives the right medication, on time, with the support needed for their therapy.
National CPhT certification (PTCB or NHA) is preferred.
Main Responsibilities
Prescription and Medication Support
- Enter, interpret, and process prescription orders with accuracy
- Clarify prescription details with pharmacists and healthcare providers
- Label, fill, and prepare prescriptions for pharmacist verification
- Perform pharmaceutical calculations as needed
- Identify medications that require special handling, such as refrigerated or hazardous drugs
Specialty Medication Preparation
- Gather supplies for specialty therapies (such as sharps containers, syringes, alcohol swabs)
- Prepare and package medications for delivery to patients or departments
- Ensure proper storage and handling of specialty medications
Patient Engagement and Adherence
- Respond to and resolve patient questions or concerns
- Conduct outbound calls to check on medication adherence and therapy progress
- Educate patients on medication use and next steps
- Coordinate and secure prescription refills
Insurance, Billing, and Financial Support
- Address insurance issues and resolve rejected claims
- Perform test claim adjudication
- Assist patients with copay questions and financial assistance resources

