About the job
Mercier Consultancy, in partnership with Riot Games, is hiring a Spanish-Speaking Support Specialist based in Sofia, Bulgaria. This role focuses on supporting Spanish-speaking players worldwide. The team values enthusiasm for gaming and a commitment to excellent player support.
Role Overview
The Support Specialist helps players by answering questions, troubleshooting issues, and ensuring a smooth gaming experience. Strong communication skills and a genuine interest in gaming help build a welcoming player community.
Main Responsibilities
- Provide prompt, professional support to Spanish-speaking players via email, chat, and social media.
- Investigate and resolve account, gameplay, and technical problems efficiently.
- Document player interactions and support cases for accurate follow-up.
- Work with internal teams to address complex issues and improve player satisfaction.
- Share player feedback with Riot Games development teams to support ongoing improvements.
- Promote a positive, inclusive gaming environment through empathetic communication.
- Keep up to date with Riot Games products, updates, and industry news.
Location
This position is based in Sofia, Bulgaria.

