About the job
Join our dynamic team at Mercier Consultancy as a Spanish-Speaking Rent-a-Car Consultant in Sofia! This exciting opportunity offers fully paid relocation, allowing you to immerse yourself in a vibrant international atmosphere. In this client-focused role, you will assist Spanish-speaking customers throughout their car rental journey, ensuring they receive outstanding service and support.
Your responsibilities will include managing customer inquiries, processing reservations, and collaborating with various internal teams to guarantee a seamless rental experience. Your commitment to providing personalized solutions will be key in maintaining high levels of customer satisfaction.
Key Responsibilities
- Assist Spanish-speaking clients with car rental bookings, modifications, and inquiries
- Clearly and accurately explain rental options, terms, and conditions
- Efficiently process rental agreements and associated documentation
- Professionally address customer concerns and resolve issues in a timely manner
- Coordinate with fleet and operations teams to ensure vehicle availability meets quality standards
- Maintain precise records of customer interactions and transactions
- Support marketing initiatives aimed at Spanish-speaking customers

