About the job
Join Mercier Consultancy as a Spanish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are excited to offer a comprehensive relocation package to support your transition. We seek passionate and customer-focused individuals who are committed to delivering outstanding service to our Spanish-speaking clientele.
In this role, you will engage with customers through various channels, addressing their inquiries and resolving any issues they may encounter. Your contributions will play a crucial role in enhancing customer satisfaction and fostering lasting relationships.
Key Responsibilities
- Provide exceptional customer support in both Spanish and English across multiple platforms
- Efficiently manage customer inquiries, complaints, and requests
- Accurately document all interactions in our customer relationship management (CRM) system
- Work collaboratively with team members to develop solutions for customer challenges
- Collect customer feedback to drive service enhancements
- Stay updated on company products and services
- Participate in ongoing training to refine your customer service skills

