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Spanish-Speaking Customer Service Representative in Sofia, Bulgaria - Relocation Package Included

Mercier ConsultancySofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications Fluency in both Spanish and English with excellent communication skills Previous experience in customer service is preferred, but not essential Strong problem-solving abilities and a positive, customer-centric attitude Capability to multitask in a fast-paced environment Attention to detail and excellent organizational skills A genuine passion for delivering outstanding customer experiences Familiarity with CRM systems or customer support tools is advantageous

About the job

Join Mercier Consultancy as a Spanish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are excited to offer a comprehensive relocation package to support your transition. We seek passionate and customer-focused individuals who are committed to delivering outstanding service to our Spanish-speaking clientele.

In this role, you will engage with customers through various channels, addressing their inquiries and resolving any issues they may encounter. Your contributions will play a crucial role in enhancing customer satisfaction and fostering lasting relationships.

Key Responsibilities

  • Provide exceptional customer support in both Spanish and English across multiple platforms
  • Efficiently manage customer inquiries, complaints, and requests
  • Accurately document all interactions in our customer relationship management (CRM) system
  • Work collaboratively with team members to develop solutions for customer challenges
  • Collect customer feedback to drive service enhancements
  • Stay updated on company products and services
  • Participate in ongoing training to refine your customer service skills

About Mercier Consultancy

Mercier Consultancy is a dynamic and innovative company dedicated to providing top-notch consultancy services to clients. Our team is committed to creating a positive work environment where employees can thrive and grow professionally.

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