Solutions Engineering Manager

Join Netomi as an Agentic Solution Engineer, where you will be at the forefront of driving innovative solutions that enhance customer experiences. In this role, you will be responsible for collaborating with cross-functional teams to design, implement, and optimize AI-driven solutions tailored to meet client needs. Your expertise will help shape the future of customer support automation, ensuring that our technology empowers businesses to operate more efficiently.

Join Netomi as a Senior Solution Engineer, where your expertise will play a vital role in shaping and delivering innovative solutions to our clients. You will engage with cross-functional teams to design, implement, and optimize our cutting-edge AI-driven products. We seek a dynamic professional who thrives in a fast-paced environment and is passionate about leveraging technology to enhance customer experiences.

About MagicalMagical is an innovative automation platform that integrates cutting-edge AI technology into the healthcare sector, providing AI agents capable of functioning effectively in real-world settings.Our mission is to create 'AI employees' that streamline tedious and time-consuming processes, specifically in healthcare—a massive $4 trillion industry laden with administrative burdens. We focus on automating critical tasks such as claims processing, prior authorizations, and eligibility checks, allowing healthcare professionals to dedicate more time to patient care.Our AchievementsAs pioneers in the transition to agentic automation in healthcare, we have achieved significant traction:Dramatic revenue growth with clients expanding into new workflows ahead of contract renewals.Rapid proof-of-concepts completed in just 7 days, delivering tangible value in an industry where similar timelines typically span months.Self-repairing automations with production-level reliability at scale, outperforming competitors who struggle to launch functional solutions.Unlike many AI firms that make grand promises, we provide dependable solutions that yield measurable outcomes. Our backing includes notable investors such as Greylock, Coatue, and Lightspeed, with a total funding of $41M. Our founder, Harpaul Sambhi, is a seasoned entrepreneur who previously sold his first company to LinkedIn.Role OverviewIn your role as a Senior Backend Engineer on the Agent Platform team, you will develop the core systems that drive our AI agents—covering aspects from orchestration and state management to model integration and evaluation pipelines. This position is centered around platform engineering, focusing on building the infrastructure that empowers our team to deliver reliable, production-grade agentic automation.You will work at the forefront of multi-agent systems, designing collaborative strategies for agents to tackle complex healthcare workflows. You will take ownership of essential backend services, overseeing them from architecture to deployment while developing verification systems that ensure our agents perform accurately every time.This hybrid position requires you to be onsite in our Toronto office two days each week.

Join Cohere as a Senior Software Engineer, specializing in Agent Infrastructure. In this role, you will lead the design and implementation of robust software solutions that enhance our agent infrastructure capabilities. Collaborate with cross-functional teams to drive innovation and optimize our systems for performance and scalability.

At BitGo, we are the premier provider of digital asset infrastructure solutions, specializing in custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our inception in 2013, we have empowered clients to navigate the digital asset landscape securely. With a worldwide presence and multiple Trust companies, BitGo serves thousands of institutions, including top brands, exchanges, and platforms, as well as millions of retail investors globally. As a cornerstone of the digital economy, we manage a significant share of Bitcoin network transactions, establishing ourselves as the largest independent custodian and staking provider in the digital asset realm. Discover more about us at www.bitgo.com.Our Solutions Engineering team collaborates closely with both prospective and current clients, providing workshops and training on BitGo's offerings, while guiding them through the technical journey from sales to onboarding. We are in search of a seasoned professional based in Toronto who can foster and nurture strong relationships with our clients.

Starling Bank is the pioneering digital bank in the UK, dedicated to transforming the banking experience for over 4 million customers! Our innovative technology empowers individuals to save, spend, and manage their finances seamlessly. Introducing… Engine by Starling.Engine by Starling is our software-as-a-service (SaaS) division, designed to provide the same cutting-edge technology that drives Starling Bank. Recently established as an independent entity, we are eager to partner with forward-thinking banks globally to fuel their growth with our robust technology.This platform is now accessible to banks and financial institutions worldwide, offering them the chance to leverage innovative digital features and streamlined back-office processes that contribute to Starling's success.At Engine by Starling, we prioritize our technologists who thrive in a dynamic environment focused on innovation and collaboration. We maintain a flat organizational structure that empowers team members to make impactful decisions. In our open culture, support is always within reach, ensuring we succeed together!To excel at Engine, you must be self-motivated and take full ownership of your responsibilities—from building and designing to sharing insights and ensuring efficiency in our processes, all aimed at delivering outstanding results for our customers. Our mission is guided by five core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe embrace a hybrid work model at Engine, favoring team members who can commute to our Toronto office to foster in-person collaboration.About the RoleAs a Senior Solutions Engineer, you will leverage your expertise in Engine's technology and architecture to articulate our product offerings, identify client needs, and design tailored solutions.Your role will encompass both the sales and delivery phases of projects, as well as ongoing client success, collaborating with diverse teams across Technology, Delivery, Product, Client Success, and Business Development.

Okta secures both AI and human identities for organizations worldwide. The company builds trusted infrastructure to help clients adopt new technologies with confidence. Okta’s team approaches complex security challenges with urgency, ownership, and a focus on real-world results. This Senior Solutions Engineer position is based in Toronto, Ontario. The role supports customers throughout their development lifecycle, blending technical knowledge with business understanding to help clients adopt Okta’s Identity Platform. Senior Solutions Engineers work closely with account executives, present to varied audiences, and advise on cloud security solutions for organizations ranging from startups to Fortune 500 companies. What you will do Partner with account executives to build and execute strategies that grow Okta’s presence in assigned territories and accounts. Lead research and discovery sessions to understand customer requirements and communicate the value of cloud-based technology solutions. Manage Proof of Concepts (POCs) for customers with complex needs, collaborating with other Okta engineering teams as required. Create technical documentation to guide customers on best practices and new technology implementations. Prepare and deliver product demonstrations that connect Okta’s platform capabilities to specific customer business needs and use cases. Gather customer feedback and share insights with Product Management, Engineering, Marketing, and Sales teams.

Your Role in Transforming Global WorkAt Pebl, we empower organizations with our AI-driven Global Work Platform™, enabling seamless hiring, payroll, and employee management in over 185 countries. We alleviate complexities, mitigate risks, and eliminate bureaucratic hurdles, allowing businesses to scale confidently. With over a decade of expertise in compliance and local regulations, we help our clients grow rapidly while adhering to global standards.Your Impact Starts HereJoining Pebl means more than just a job; it’s about making a significant impact. Every individual contributes to our collective success, guided by our core values. Your efforts will directly influence our ability to compete and innovate in the global market.What We’re Looking For:We seek a talented Senior Software Engineer to enhance our Payroll Engineering team. In this pivotal role, you will be responsible for designing, developing, and scaling robust payroll solutions that are essential for customer engagement, retention, and acquisition. Collaborating closely with product managers, designers, and fellow engineers, you'll tackle challenging problems and deliver impactful features. You will take ownership of your work, prioritize code quality, and strike a balance between rapid development and long-term sustainability.Your Responsibilities:Collaborate with cross-functional teams to develop and deliver scalable, high-quality software solutions.Design, implement, and maintain applications and services utilizing TypeScript, Postgres, and AWS in a serverless architecture.Enhance existing systems and processes to optimize customer acquisition and retention strategies.Set an example by writing clean, maintainable code while also mentoring junior engineers and promoting a culture of learning.Participate in technical discussions, design reviews, and code reviews to uphold high engineering standards.Identify and troubleshoot complex issues in production environments.Keep abreast of emerging technologies and industry best practices to drive continuous improvement.

Join Sierra as a Software Engineer, Agent, where you will play a pivotal role in revolutionizing our software solutions. We are looking for innovative thinkers who are passionate about technology and eager to make a significant impact. Your expertise will contribute to developing cutting-edge applications that enhance user experiences and drive efficiency.

Company Overview:At Netomi, we are at the forefront of revolutionizing customer experiences through our innovative agentic AI platform. Collaborating with renowned global brands such as Delta Airlines, MetLife, MGM, and United, we empower organizations to achieve large-scale agentic automation throughout the customer journey. Our no-code solution ensures rapid deployment, affordability, and effortless management of AI agents tailored for various customer experience applications. Supported by industry leaders including WndrCo, Y Combinator, and Index Ventures, we are dedicated to enhancing efficiency, reducing costs, and providing exceptional customer experiences.Are you ready to join the AI revolution and reshape the way leading brands operate? We invite you to be part of our transformative journey!Position SummaryWe are seeking a talented Solution Architect to join our dynamic Agentic Delivery team. In this pivotal role, you will spearhead the technical execution of complex enterprise implementations focused on AI-driven automation and virtual agents. Your expertise will be critical in ensuring seamless customer onboarding and production readiness.This role is highly customer-facing and encompasses solution architecture, integration strategies, security protocols, and infrastructure planning, all aimed at guaranteeing successful project outcomes.

Wisedocs is a rapidly expanding AI platform revolutionizing the insurance claims analysis process. With approximately $20 million USD in funding, over 100 global team members, and more than 90 clients in North America and Australia, we're on a trajectory of doubling our revenue year over year.Founded by professionals who have intimately experienced the claims process, Wisedocs merges profound industry knowledge with cutting-edge AI trained on a wealth of over 100 million documents. Our platform transforms intricate medical records into straightforward, structured insights, all under the guidance of expert human oversight.Join our mission-driven team dedicated to creating intelligent products that simplify complexity, speed up decision-making, and deliver meaningful impacts when it matters most.Role OverviewWe are seeking a Senior Solutions Engineer to collaborate with customers, Sales, Product, and Services teams to architect and implement effective solutions for intricate enterprise scenarios.As we enhance our market presence, customer challenges are becoming increasingly complex and do not always align directly with our existing product capabilities. In this position, you will be tasked with crafting practical, high-impact solutions that integrate current offerings with potential innovations, playing a vital role in ensuring Wisedocs can adapt to complex customer requirements while maintaining scalability.This role is hands-on and collaborative, intertwining solution design, customer interaction, and cross-functional teamwork to guarantee successful outcomes. If you thrive on tackling real-world challenges, collaborating across teams, and transforming ambiguity into clear solutions, we would love to hear from you.Key ResponsibilitiesSolution Design & ExecutionConduct discovery sessions to comprehend customer workflows, constraints, and objectives.Create clear, practical solution strategies that leverage Wisedocs' capabilities.Transform ambiguous challenges into actionable solution frameworks.Ensure that proposed solutions deliver value to customers while remaining feasible for implementation.Customer EngagementLead solution-focused demonstrations, workshops, and proof-of-concept initiatives.Assist customers in understanding how Wisedocs integrates into their workflows and enhances outcomes.Build trust through a deep understanding of customer needs and use cases.Product CollaborationCollaborate with Product teams to provide grounded, actionable insights from customer interactions.Identify trends in enterprise use cases that inform product roadmap decisions.

About KeyfactorAt Keyfactor, we are dedicated to creating a connected society grounded in trust, offering identity-first security solutions for every individual and machine. With our expertise in cybersecurity, we empower organizations to swiftly build and sustain digital trust on a large scale. Trusted by over 1,500 companies worldwide, Keyfactor is consistently recognized as a premier workplace thanks to our remarkable team that fosters a thriving culture. Join us and trust your future with Keyfactor!Position Overview:As a Senior Solutions Engineer, you will spearhead the technical strategy for key enterprise accounts adopting our AgileSec Cryptographic Posture Management (CPM) platform. Your role will be pivotal in defining CPM architectures, guiding clients through discovery, inventory, governance, and remediation phases, and ensuring seamless deployment in complex enterprise environments. You will support strategic sales by translating cryptographic risks and regulatory requirements into scalable adoption roadmaps aligned with our product capabilities and long-term expansion goals.

Role overview AfterShip is looking for a Solutions Engineer based in Toronto. This position centers on helping clients implement and improve AfterShip’s shipping solutions. The role is well suited for those who like tackling technical problems and value creating positive customer experiences. What you will do Collaborate directly with clients to learn about their shipping and integration requirements Recommend and deliver solutions that align with each client’s business objectives Apply technical expertise to support clients during onboarding and as they continue using AfterShip Serve as a link between clients and internal development teams to facilitate smooth integrations Communicate clearly with both technical and non-technical stakeholders Requirements Comfortable discussing technical topics and troubleshooting issues Strong communication skills and a focus on client relationships Enjoys solving problems and supporting business success

Join Stripe as the Engineering Manager overseeing Agent Experiences, a pivotal role where you will lead the development of innovative solutions to enhance customer interactions. You will collaborate with cross-functional teams to drive product vision and execution, ensuring a seamless experience for our users.

About Future Secure AI Future Secure AI builds advanced solutions where artificial intelligence meets practical business needs. The company partners with global enterprises across many industries to address significant challenges. BRAVER values, bravery, rigor, and curiosity, shape both the culture and daily work. The leadership team combines deep experience with an open-door approach, so employees are seen and supported. Professional growth matters here, and individual success is tied closely to the company's progress. Role Overview: Senior Solutions Architect Based in Toronto, Ontario, the Senior Solutions Architect leads the design and development of technical frameworks for AI Co-Workers in complex client and platform environments. This is a hands-on architecture position for someone skilled at turning business requirements into strong, cloud-native, AI-powered systems.

OverviewThe Senior Solutions Engineer will be responsible for cultivating and managing technical relationships with potential sales prospects. This role focuses on promoting cutting-edge AI and machine learning operations and data infrastructure to a diverse audience, including C-level executives, individual contributors, and engineers.In collaboration with the sales team, you will provide technical support to customers, deliver engaging presentations, lead the design of integration architectures, and contribute to the development of new accounts.

Join Upwork Inc., a global leader in connecting businesses with AI-enabled talent, as a Senior Lead Machine Learning Engineer. In this pivotal role, you will architect and scale the future of agentic intelligence, leading the end-to-end development of AI agents and their underlying platform. From training and evaluating large language models to ensuring runtime orchestration and safety, you will drive innovative solutions that empower both internal teams and external developers to create reliable and high-performing AI agents. This hands-on position blends applied research with platform engineering, making a significant impact on Upwork's mission to transform the workforce for the age of AI.

Join the Feathery TeamFeathery is at the forefront of transforming data intake workflows for insurance and wealth management sectors. Our platform is trusted by industry leaders to streamline essential processes such as underwriting, client onboarding, and automated account openings.As we experience rapid growth and increased demand from enterprises, we are expanding our customer-facing teams to tackle complex implementations across various financial services and beyond.Why We’re ExpandingTo meet the needs of our growing base of sophisticated clients who depend on our platform for critical workflows, we are seeking a Solutions Engineer. This role is perfect for individuals who thrive on solving technical challenges, engaging directly with customers, and influencing product adoption in real-world scenarios.You will collaborate closely with sales, product, and engineering teams to ensure successful implementations and shape the future of our platform.Role OverviewIn this dynamic and high-responsibility role, you will be involved in:Customer-facing technical solution designEngagement across the customer lifecycle during pre-sales and post-salesArchitecting workflows and solving complex problemsCollaborating cross-functionally with product, engineering, and sales teamsAs a pivotal member of the Solutions Engineering team, you will help define our support and scaling strategies for customer implementations, from initial proof-of-concept to sustained success.Your ResponsibilitiesCustomer Solutions & ImplementationLead technical scoping, proof-of-concepts, and onboarding for key clientsCollaborate with clients to design and implement intricate workflows on the Feathery platformEducate customers on best practices for creating scalable, maintainable solutionsFacilitate deployments and ensure successful integration across teamsPre-Sales Engagement & Product ExpertiseSupport the sales team during the evaluation phase by showcasing technical capabilitiesConvert customer needs into customized product solutionsCreate demos and prototypes to illustrate our platform's potential

Join ServiceNow as a Senior Solution Consultant, where you will play a crucial role in delivering innovative solutions that empower organizations to enhance their workflows and improve service delivery. You will collaborate with clients to understand their needs, tailor solutions, and ensure successful implementation. This position offers an exciting opportunity to work with cutting-edge technology and make a significant impact on business operations.