About the job
As a Solutions Engineer at TransPerfect, you will play a pivotal role in collaborating with internal teams to design and implement enterprise-level solutions tailored for our global clientele, utilizing the GlobalLink suite of products. You will serve as the primary technical liaison for clients, working hand-in-hand with Solutions Architects and Developers to ensure seamless implementation.
RESPONSIBILITIES
- Collaborate with the Solutions Architects team to gather and assess client configuration requirements.
- Develop comprehensive project plans detailing implementation timelines and risk assessments.
- Ensure timely completion of implementation projects.
- Oversee the installation, setup, and upgrades of GlobalLink connectors, coordinating with internal teams and client system integrators.
- Act as the main technical contact and escalation point for both internal teams and clients.
- Assist the support team in resolving client configuration challenges.
- Engage with the Product Management team throughout the lifecycle of GlobalLink products, reporting client technical issues and suggesting new features based on client feedback.
- Support clients in coordinating GlobalLink connector upgrades and become a product spokesperson if desired.
- Deploy, troubleshoot, and upgrade the GlobalLink suite of products.
- Create custom reports for clients using MySQL.
- Mentor new team members as necessary.
- Prepare training materials and procedures to foster continuous improvement within the team.
- Provide training sessions for clients as needed.
- Contribute to internal projects as required.
- Perform other duties as assigned by the supervisor.

