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Solutions Engineer (Product Specialist) | Housing

EliseAINew York City
On-site Full-time $120K/yr - $200K/yr

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Experience Level

Entry Level

Qualifications

QualificationsBachelor's degree in a relevant field or equivalent experience. Strong understanding of technical concepts and ability to communicate them effectively. Excellent problem-solving skills and a customer-oriented mindset. Experience with product implementation and support processes is a plus.

About the job

About EliseAI

At EliseAI, we are dedicated to transforming essential sectors such as housing and healthcare. We recognize that securing a home and accessing quality healthcare can often be challenging.

By seamlessly integrating advanced AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for users.

  • Housing: We revolutionize the rental process by simplifying apartment tours, lease agreements, maintenance requests, and communication with property management—all in one unified platform.

  • Healthcare: We streamline appointment scheduling and form completion, enabling patients to focus on their health rather than paperwork.

With EliseAI, organizations minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.

About The Role

As a Solutions Engineer at EliseAI, you will play a pivotal role in our product launch and support initiatives. Collaborating closely with clients, support engineers, and customer success managers, you will ensure seamless product implementations and effective troubleshooting. Your responsibilities will include developing launch tools, acquiring in-depth knowledge of product functionalities, and delivering training and escalation support.

Key Responsibilities

  • Conduct comprehensive discovery sessions with new clients to understand their product areas and needs.

  • Serve as the liaison for Support Engineers within your product area, fostering alignment and collaboration.

  • Develop and oversee roadmaps for self-service launch tools and internal launch settings, ensuring quality assurance processes are in place.

  • Deliver in-depth technical support and guidance to prospects, including product demonstrations, presentations, and clarification of complex technical concepts.

  • Assist Customer Success Managers throughout product implementations and act as a partner for training and escalation issues.

  • Provide troubleshooting support and escalate issues as necessary to ensure customer satisfaction.

About EliseAI

EliseAI is committed to enhancing the critical areas of housing and healthcare through innovative AI solutions that streamline processes and improve user experiences. Our mission is to make these essential services more efficient and accessible for everyone.

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