Solutions Engineer / Deployment Strategist

About GovWellAt GovWell, we believe that citizens and taxpayers deserve access to efficient government services. Our mission is to revolutionize how local agencies engage with communities through our innovative AI-driven operating system.We are dedicated to replacing outdated software used by municipalities and counties, enabling public servants to drastically improve public service delivery and reduce permit and license processing times by up to 90%.Founded in 2023, GovWell currently supports over 5,000 essential processes across 30+ states, impacting millions of residents. Having secured $10 million in seed funding from prestigious investors such as Work-Bench and Bienville Capital, our team operates from our headquarters in New York City. To learn more about our journey, check out our feature in TechCrunch. Why Join GovWell?Meaningful Mission: We are on a journey to create AI-powered solutions that modernize outdated government systems, providing a historic opportunity to enhance the relationship between citizens and their government, ensuring taxpayer dollars deliver high-quality services. WATCH: Mission & Vision with CEO & Co-Founder Troy LeCaireImpactful Work: Be part of a system that serves millions of Americans, affecting areas such as small business permitting and the acceleration of affordable housing initiatives. Your contributions will yield immediate results.Startup Growth Experience: As a rapidly growing startup with a 4X annual recurring revenue growth in the past year, you will gain valuable insights into building a successful business while enjoying autonomy and ownership in your role. Role OverviewGovWell is seeking a Software Engineer, Deployment to accelerate our growth in an industry often plagued by slow and cumbersome implementations.Unlike our competitors, who can take over 18 months to onboard clients, GovWell achieves customer launches within 3 months or less. As we venture into larger, more intricate enterprise settings, our objective is to ensure that deployments are not only speedy but also systematic and replicable.

Software Engineer - Customer DeploymentsJoin Grotto AI in New York City (In-Person, with occasional travel to customer sites)About Grotto AIAt Grotto, we revolutionize the multifamily housing market by providing an AI platform that empowers apartment teams during key leasing conversations. Our insights from numerous interactions reveal that the strongest predictor of lease signings isn't just knowledge or flawless scripts—it's the genuine curiosity and humor of our agents. That's why we've developed an innovative platform that supports leasing agents in real-time, enhancing their ability to connect with prospects, overcome objections, and secure more leases.Our success is evident, with significant increases in conversion rates for some of the largest property owners nationwide. Our clients describe us as 'the best vendor they've ever worked with.' This is merely the beginning; we envision a future where meaningful conversations foster deeper connections.The RoleThis role diverges from traditional product engineering. As a deployment engineer, you'll engage directly with our customers, tailoring Grotto's offerings to their specific needs. Your responsibilities will include crafting customized features, integrations, and workflows that address the real challenges faced by property managers. Collaborating with Deployment Leads, you'll translate customer requirements into functional software, taking full ownership of the technical success across multiple customer projects.If you thrive on customizing solutions and take pride in witnessing your creations at work in client environments, this position is for you.Your ResponsibilitiesDevelop customer-specific features, integrations, and customizations using our Python and VueJS/TypeScript technology stack.Collaborate closely with Deployment Leads to accurately interpret customer needs and deliver effective software solutions.Deliver quickly—we operate in agile, short development cycles.Occasionally travel to customer sites to gain firsthand insight into their operations, enhancing your ability to tailor our solutions.

As a Deployment and Test Engineer at swoop, you will play a critical role in ensuring the seamless deployment of our software applications. Your expertise will help us maintain high standards of quality and reliability in our products. You will collaborate with cross-functional teams to design, implement, and execute testing strategies that align with our deployment goals.

YOUR MISSION: As the Director of Forward Deployed Engineering, AMER (FDE) at Parloa, you will be at the forefront of our enterprise AI initiatives. Your primary objective is to establish and lead a top-tier FDE organization that guarantees consistent, high-quality, and scalable implementations of our enterprise solutions. Additionally, you will play a crucial role in integrating field insights to drive product and platform evolution. Your responsibilities extend beyond project delivery excellence; you will help define the operational framework that drives enterprise AI adoption at Parloa. This includes setting operating models, enhancing technical standards, fostering leadership within the FDE team, and ensuring that our deployments evolve into productized solutions. In this pivotal position, you will bridge the gap between product development and the realities of enterprise deployment, ensuring that the actual experiences of our clients enrich our product offerings rather than dilute them. IN THIS ROLE YOU WILL: Regional FDE Strategy & Operating Model: Create scalable delivery frameworks (including pods, vertical focuses, and specialization layers) that balance customization with productization to optimize impact and profitability. Build and Develop a High-Performance Organization: Recruit, mentor, and develop Team Leads and senior FDE professionals while enhancing leadership potential within the organization through succession planning, career pathways, and growth opportunities. Establish robust performance metrics and accountability systems while cultivating a culture of ownership. Ensure Predictable, High-Quality Enterprise Delivery: Take ownership of delivery health for all strategic projects by implementing scalable capacity planning, forecasting, and utilization management processes. Standardize project governance: Implement risk management practices, create escalation protocols, track dependencies, and define quality benchmarks for architecture, security, reliability, and maintainability. Ensure consistent production stability in enterprise environments. Drive Technical Excellence & Architectural Standards: Establish architectural guidelines and reference patterns for enterprise deployments. Implement review protocols for high-stakes technical decisions and ensure repeatable integration practices across enterprise systems (APIs, identity management, data pipelines). Maintain strong technical credibility in cloud infrastructure, backend systems, and AI design. Leverage Field Learnings into Product Enhancements: Identify common implementation trends and advocate for productization. Collaborate closely with Product and Core Engineering teams to minimize custom implementations and provide strategic input on roadmap prioritization using structured field data.

Join Fluidstack as a Network EngineerAt Fluidstack, we are pioneering the infrastructure for the next era of intelligence. By collaborating with prominent AI laboratories, governmental bodies, and leading enterprises like Mistral, Poolside, Black Forest Labs, and Meta, we strive to deliver computing capabilities at unprecedented speeds.Our mission to realize Artificial General Intelligence (AGI) drives our team to work with passion and dedication. We prioritize our clients' success as our own and take immense pride in the infrastructure we build and the trust we cultivate. If you are purpose-driven, committed to excellence, and excited to contribute to the future of intelligence, we invite you to join us on this innovative journey.Role OverviewWe are seeking a skilled Network Engineer to become an integral part of our Deployment & Integration team. In this hands-on role, you will be responsible for constructing and validating large-scale AI data center network infrastructures. Your responsibilities will include deploying modern data center fabrics, configuring switches, validating physical layer connections, collaborating with cross-functional teams to address challenges, and ensuring a seamless transition to operations.This position is perfect for engineers who thrive in dynamic environments and wish to gain extensive experience in large-scale data center deployments. You will collaborate closely with senior engineers who will provide you with technical mentorship and structured onboarding as you hone your skills in AI fabric deployment. Achieving success in this role means independently managing pod deployments, becoming the go-to expert for field execution, and progressing into leadership roles as our organization expands.Key ResponsibilitiesDeployment Execution: Oversee the deployment and validation of data center network infrastructure, including front-end and back-end fabrics, Building Management Systems (BMS), and management networks. You will configure switches, install and validate optics, coordinate fiber and cabling work, and guide deployments to completion, taking ownership of transforming designs into operational networks.Physical Layer Validation: Ensure physical connectivity adheres to production standards. Coordinate with structured cabling teams for fiber remediation, validate insertion loss and Optical Time-Domain Reflectometer (OTDR) traces, troubleshoot optical layer issues, and document physical infrastructure as-built. You will develop expertise in diagnosing and resolving physical layer challenges that impede deployments.Hardware Lifecycle Management: Manage hardware logistics such as device staging, rack and stack coordination, Return Merchandise Authorization (RMA) processes, and Data Center Infrastructure Management (DCIM) updates. Monitor hardware inventory, coordinate vendor shipments, and ensure device readiness.

Join a Transformative CompanyAt Palantir, we create cutting-edge software solutions that empower organizations to make data-driven decisions and optimize operations. Our innovative platforms are utilized to develop life-saving medications, anticipate supply chain challenges, locate missing persons, and much more.Our MissionThis role revolves around identifying connections within complex datasets and transforming customer insights into actionable strategies. Our clients rely on us to enhance troop safety, improve product quality, shape effective healthcare policies, and ensure the safe delivery of humanitarian aid through advanced data utilization. As a Deployment Strategist, you will play a pivotal role in turning these insights into tangible outcomes.If you are passionate about harnessing the power of data and technology to solve intricate problems, we would love to connect with you.Your RoleAs a Deployment Strategist, you will collaborate with a dynamic and creative team of Engineers, Product Designers, and fellow Strategists to implement software solutions that tackle some of the world's most pressing challenges. Your objective will be to synthesize diverse information streams to identify critical issues, interpret data, define product requirements, gauge user motivations, and assess potential impacts.Deployment Strategists are proactive individuals who immerse themselves in customer workflows, collaborate with client teams to analyze data, and navigate the product landscape to drive scalability. Some Strategists may also engage with internal Palantir teams to solve internal challenges. This role demands a curious and analytical mindset, a strong instinct for product development, and a deep sense of user empathy to empower our customers in making informed decisions.

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

Join Our Mission at CredalAt Credal, we leverage cutting-edge AI technology to empower those who are dedicated to creating a brighter future. We focus on enhancing the complex operations of significant institutions while integrating security and governance in every facet of our offerings. Our esteemed clients include the U.S. Department of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (formerly TransferWise), Checkr, and incident.io, among others.Having successfully raised over $10 million, we are well-positioned for growth. You will be part of a team of Thoughtful Doers™ hailing from renowned companies such as Palantir, Cruise, Meta, Uber, and Google. Our workspace is in-person at our spacious NYC office, where we provide meals to our team.Your Responsibilities:Be the trusted partner for our customers when they need assistance, actively engaging with them through Slack and in-person meetings.Develop Proofs of Concept (POCs) to facilitate deals and enhance time-to-value.Lead design partnerships with end-users to influence the product roadmap.Gain a comprehensive understanding of each customer's specific use case and business goals, advocating for them internally.Define and refine the playbooks, processes, and tools that enable us to scale successful initiatives.Manage the onboarding experience, ensuring high-quality documentation and addressing user friction points.Your Profile:You may be a perfect fit if you are a customer-centric problem solver who thrives at the intersection of technology and enterprise trust. Here’s who you are:Motivated to join our mission of delivering advanced intelligence to vital sectors such as healthcare, government, and financial infrastructure.Empathetic and customer-oriented, you actively listen and represent their interests within Credal.A skilled communicator, capable of articulating your message effectively to a CISO, platform engineer, or procurement team.Self-driven with a high ownership mentality, taking initiative to move projects from ambiguous beginnings to clear conclusions.Possessing commercial instincts, you understand what retains customers, drives expansion, and cultivates advocacy, centering your work around these insights.Thrives in a fast-paced environment focused on innovation.

Join a Transformative CompanyPalantir Technologies is at the forefront of developing cutting-edge software designed for data-driven decision-making and operational excellence. By delivering critical data to the individuals who need it most, our platforms enable partners to innovate in areas such as life-saving drug development, supply chain forecasting, and child recovery operations.Our MissionThe Deployment Strategist role is fundamentally about leveraging data for actionable insights in real-world scenarios. Our clients approach us with the understanding that effective data utilization is essential for enhancing troop protection, producing superior goods, formulating impactful healthcare policies, and ensuring safe aid delivery to those in need. Deployment Strategists are instrumental in transforming these insights into actionable outcomes.Position OverviewThe Warp Speed initiative builds on a legacy of manufacturing excellence aimed at revitalizing the American Industrial Base. In this role, you will employ data to inform operational decisions. Clients rely on us to enhance product quality through better data management, and as a Deployment Strategist, you will play a crucial role in making this vision a reality.As a Deployment Strategist, you will collaborate with a talented and dynamic team of Engineers, Product Designers, and fellow Strategists to tackle some of the most pressing challenges faced by our world today. Your goal will be to integrate disparate ideas into a coherent understanding of key issues, interpret data meaningfully, identify product needs, grasp user motivations, and pinpoint potential impacts.Your engagement will involve delving deep into our customers' complex workflows. You will work closely with customer teams to analyze data and navigate the product landscape, driving scalability and effectiveness. Some Deployment Strategists may also engage with Palantir's internal teams to address unique challenges. This role demands a curious and analytical mindset, a strong intuition for product development, and a keen understanding of user needs to empower our clients to make better-informed decisions.

About Our TeamAt OpenAI, the Forward Deployed Engineering (FDE) team is at the forefront of transforming groundbreaking research into robust production systems. We collaborate closely with our clients to tackle high-impact challenges, functioning as the driving force behind our most intricate large-scale projects. Our agility allows us to swiftly transition from prototype stages to production, establishing reusable patterns that enhance our platform. Our work bridges the gap between deployment and development, enabling us to partner effectively with OpenAI Research, Product, and Partnerships.About the RoleAs a Technical Deployment Lead (TDL), you will be instrumental in shaping how OpenAI delivers sophisticated systems to our customers. You will take full ownership of their construction, delivery, and adoption processes. Your role will involve translating business objectives into comprehensive technical plans, overseeing daily operations across FDEs, Researchers, and Customer Engineers, and collaborating with customer teams to ensure our deliverables meet their objectives.You will manage the complete delivery process: working alongside customers to outline workflows and success metrics, ensuring timely shipment of components, and leading readiness and change management initiatives for effective adoption. Your responsibilities will include monitoring progress, managing dependencies, making sequencing decisions, and driving the development of prototypes from inception to minimum viable product (MVP) and full-scale implementation. Additionally, you will share valuable field insights with Product and Research teams to inform roadmap decisions and priorities.Your success will be evaluated primarily by the impact of deployments that yield tangible value against customer objectives, encourage adoption, and become integral to their operational workflows. Additional success metrics will include reliability of delivery (meeting milestones, minimal reopen/churn), operational efficiency (reusable patterns across deployments), decision-making under pressure, and product impact (field insights that influence roadmaps and architectures).This role demands a high level of trust and autonomy. To thrive, you will need extensive technical project management expertise, a profound sense of ownership over outcomes, and the ability to immerse yourself in customer workflows while collaborating with teams to address complex engineering challenges promptly.This position is based in New York City, utilizing a hybrid work model that requires three days in the office per week. Relocation assistance is offered, and travel is expected to range between 25% to 50%.

Why Choose Auctor?At Auctor, we are revolutionizing the professional services and software implementation landscape by developing an advanced AI layer. We serve as the intellectual force behind top solution engineers, forward-deployed engineers, and onboarding teams, streamlining documentation, discovery, and decision-making processes that influence over $400 billion in services work. Join us in tackling one of the most significant software categories of the decade!Your Role as a Deployment StrategistIn your capacity as a Deployment Strategist, you will collaborate closely with our founding team of engineers and product leaders to address some of the most challenging issues in enterprise software delivery. Your primary goal will be to integrate customer workflows, implementation methodologies, and product capabilities into transformative solutions that redefine project execution.You will dive deep into the complexities of customer implementation processes—from initial discovery calls to the final go-live phase. Partnering with consulting teams, you will identify their documentation hurdles and tailor our platform to enhance their operational efficiency. This role demands a curious, analytical mind, strong product intuition, and profound empathy for the professionals engaged in this work daily.Expect Variety in Your Daily Tasks:Engage with customer teams to gain insights into their implementation methodologies, challenges, and essential deliverables.Customize and configure Auctor's AI agents to align with customer workflows and artifact needs.Facilitate onboarding and training sessions, ensuring teams achieve productivity from day one.Identify avenues to enhance Auctor's value across various project types, teams, and use cases.Collaborate directly with engineering to convert field insights into product enhancements.Create and present demos to prospective customers across multiple sectors.Document best practices and develop playbooks to scale our deployment strategy.Deliver presentations of results and proposals to a diverse audience, including consultants, practice leaders, and C-suite executives.Travel to customer locations and industry conferences to represent Auctor.Our Core ValuesIntellectual curiosity—your drive for in-depth solutions ensures you thoroughly understand customer challenges.Humility—what matters most is the outcome, not individual credit.Adaptability—thriving in uncertainty and navigating complex situations is second nature to you.

About Our TeamJoin the innovative AI Deployment Engineering team at OpenAI, where we ensure the secure and efficient deployment of cutting-edge Generative AI applications for developers and enterprises alike. As trusted advisors, we collaborate with customers across various sectors, from burgeoning startups to established global enterprises, helping them realize the potential of GenAI in their industries.About the RoleWe are looking for a skilled and business-savvy AI Deployment Engineer to partner with our strategic startup customers and lead the evolution of advanced AI technologies. You'll engage with some of the most dynamic startups globally, guiding them from ideation through to delivery and scaling, ensuring they maximize the value derived from our platform. This role allows you to work on groundbreaking use cases, while also serving as a vital link in providing high-quality product and model feedback. You will collaborate with diverse teams including Sales, Solutions Engineering, Applied Research, and Product, reporting directly to the Startups Solutions Architecture Lead.This position is based in our New York City headquarters, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires.Key Responsibilities:Act as a technical thought partner for strategic startup customers, helping them create innovative applications on our API and facilitating their journey from concept to scale.Offer proactive insights to enhance business outcomes and expedite application development.Collaborate with customers on experiments and prototypes, showcasing practical use cases.Contribute to community-driven resources, sharing insights, best practices, and useful materials to elevate the function.Provide valuable feedback to Product and Research teams to inform future developments.Foster relationships within the startup ecosystem, acting as a technical partner to individual customers and the broader community.Ideal Candidate Profile:A minimum of 5 years of experience as a software engineer, ML engineer, or in a related field, preferably within a startup environment; experience as a founder or founding engineer is highly desirable.Demonstrable expertise in AI technologies and deployment strategies.Strong communication and interpersonal skills, with the ability to engage and influence stakeholders effectively.Proven problem-solving skills and a proactive approach to technical challenges.A passion for innovation and a desire to push the boundaries of AI application.

About Parloa At Parloa, we are dedicated to transforming every customer interaction into a seamless experience, benefiting both customers and the organizations that serve them. As the landscape of agentic AI evolves, our team is paving the way for a new standard in customer engagement—one that prioritizes meaningful connections over mere transactions. With over ONE BILLION interactions facilitated between leading global enterprises and their clientele, Parloa is already trusted by renowned companies such as Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI. About the Role: In the position of Deployment Strategist, you will spearhead AI transformation initiatives within Global 2000 enterprises, acting as the “Field Chief Product Officer” for Parloa’s most valued clients. Your responsibility will be to connect customer aspirations with product possibilities, effectively translating their business requirements into actionable product features for partners like Booking.com, Allianz, Decathlon, and TUI. Key Responsibilities: Engage and secure significant clients (Global 2000 with intricate, non-standard needs), ensuring the success of their AI integration. Collaborate with stakeholders across both business and technical spheres (CEO, COO, CIO, CTO, VP Support), taking ownership of the deployment process from value proposition to production and scaling. Convert customer needs into sustainable product functionalities, avoiding one-off customizations. Develop prototypes, drive product modifications, and formulate business strategies through hands-on execution rather than theoretical presentations. Serve as the liaison between customers and Parloa Product, ensuring alignment on both sides. Skillfully manage uncertainties in agentic AI workflows, ROI assessments, and change management where established guidelines are yet to be developed. Facilitate difficult discussions surrounding trade-offs, project adjustments, and realistic timelines with key accounts. Influence cross-departmental teams in Product, Engineering, Sales, and Customer Success to achieve desired outcomes. Contribute validated insights to the product roadmap, transforming customer interactions into scalable platform capabilities. Who You Are: 7-12 years of experience in enterprise software (solution architecture, product management, or consulting) with a strong history of direct customer engagement. A “Field CPO” mindset: adept at converting customer outcomes into tangible product realities and vice versa. Proven leadership in managing business and technical stakeholders: experience presenting to C-suite executives and delivering solutions that create value.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a perfect synergy between human agents and artificial intelligence. As the only integrated platform capable of scaling this collaboration, we empower companies like Canva, Etsy, and Robinhood to unify their entire support operations—combining in-house agents, BPOs, and AI—into a single cohesive system. Our AI Agents handle cases from start to finish, while our AI Copilot offers crucial assistance to agents and AI-driven workforce management optimizes both human and AI resources. With backing from $70 million from NEA, Emergence Capital, and Stripe, we are committed to creating a platform that truly enhances human-AI teamwork.The RoleWe are seeking a dedicated Enterprise Deployment Strategist to spearhead the technical deployment process and cultivate customer relationships during the onboarding phase for our mid-market and enterprise clients. As a vital member of our Solutions Team, you will play a key role in shaping our deployment methodologies as we grow. From managing customer projects to executing technical setups, your efforts will drive revenue conversion, retention, and overall customer satisfaction. Your engagements with customers will provide valuable insights that will help us define deployment best practices, enhance our product offerings, and refine our operational processes as we scale.ResponsibilitiesBuild and maintain strong customer relationships while guiding technical deployment projects across various customer segments, focusing on mid-market and enterprise.Explore and document the functionality of our product across all areas, including our web application and API, to enhance your product knowledge and assist both customers and internal teams.Develop and refine best practices for deployment based on your comprehensive product expertise.Enhance internal processes and improve the overall customer experience during the deployment phase.Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure successful customer launches.Act as a liaison between our customers and the product organization to influence the product roadmap.Establish and promote effective customer engagement strategies to maximize customer value.About You6+ years of experience in technical deployment or related fields.Proven track record of managing customer relationships effectively.Strong technical acumen and understanding of SaaS products.Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Demonstrated problem-solving skills and a proactive approach to challenges.

Role Overview ServiceNow is hiring a Staff AI Agent Engineer for the Moveworks team in Albany. This role focuses on customer deployment work, building and refining AI-driven applications that improve client experiences and operational efficiency. What You Will Do Design, implement, and optimize AI-powered solutions tailored to customer needs Work closely with cross-functional teams throughout project lifecycles Contribute technical expertise to deployment initiatives, ensuring smooth integration and reliable performance Collaboration Expect to partner with colleagues across engineering, product, and customer teams to deliver solutions that make a real impact for clients.

About ValonValon is pioneering an AI-driven operating system designed for regulated financial sectors, beginning with mortgage servicing. As a Series C enterprise backed by a16z, we are reshaping industries often deemed too complex for innovation. Instead of relying on outdated legacy systems, we've established our own mortgage servicing business, currently managing over $110 billion in loans. This strategic approach has provided us with profound insights into the complexities required for creating effective software in regulated environments.Our achievements are evident: we have revolutionized mortgage servicing from a 0% margin operation to achieving margins exceeding 60%, all while significantly enhancing customer experiences. Major enterprise contracts are being rolled out across the industry.Our flagship platform, ValonOS, streamlines processes to be structured and programmable, making it exceptionally suited for the AI era. With a unified system that leverages rich data, our AI agents not only automate tasks but also continuously optimize overall operations. Our ambition extends beyond mortgage servicing as we aim to transform regulated industries and more.

Join Superdial as a Deployment Operations Lead, where you will spearhead end-to-end deployment processes for our enterprise clients. This opportunity is tailored for exceptional operators with consulting or Strategy & Operations backgrounds who aspire to transition from advisory roles to execution ownership.In this pivotal role, you will guide intricate customer engagements from the initial onboarding phase to full production rollout, orchestrating collaboration among customer stakeholders and internal teams. Your contributions will significantly influence customer success, retention, and growth.Key ResponsibilitiesLead Enterprise Deployments (0 → Live)Oversee comprehensive onboarding, implementation, and launch processes for enterprise clients.Facilitate smooth trial-to-production transitions, establishing clear milestones and accountability.Manage deployment timelines, execution, and outcomes across various stakeholders.Act as the Customer Operations Point of ContactServe as the main liaison for customer leadership and operational teams.Conduct operational syncs, drive decision-making processes, and maintain project momentum.Convert ambiguous business requirements into structured execution plans.Design & Drive Operational WorkflowsCreate and implement workflows tailored to operational objectives.Ensure all systems, data, and processes are prepared for go-live.Collaborate with technical teams to translate business needs into actionable production processes.Problem-Solving at the System LevelConduct root cause analyses and implement corrective actions for performance deficiencies.Identify bottlenecks within workflows and conversion points.Continuously enhance deployment quality, speed, and scalability.Cross-Functional LeadershipCoordinate efforts across Account Management, Production Operations, AI Engineering, and Platform teams.Bridge communication between customers, product teams, and engineering.Scale for GrowthDevelop playbooks and frameworks to standardize enterprise deployments.

About the TeamThe AI Deployment Engineering (ADE) team plays a pivotal role in the secure and efficient deployment of Generative AI applications for both developers and enterprises. We serve as trusted advisors and strategic partners to our clients, helping to build a robust pipeline of GenAI use cases tailored to their industry. Our mission is to propel these use cases into production through expert technical guidance. As an AI Deployment Engineer, you will collaborate with some of the world's most recognized and reputable news organizations, aiding them in revolutionizing their operations through innovative solutions such as enhanced customer service, contextual search capabilities, personalized experiences, and cutting-edge applications leveraging our latest models.About the RoleWe are seeking a proactive solutions leader with a product-oriented mindset to partner with our clients, ensuring they derive substantial business value from Generative AI. You will work alongside senior leaders in media to formulate a GenAI strategy and pinpoint high-impact applications. Your role will involve close collaboration with engineering and product teams to transition solutions from prototype to full-scale production. By taking a comprehensive approach to their needs, you will design an enterprise architecture utilizing OpenAI API and other services to maximize client benefits. Your work will involve tight collaboration with Media Partnerships, Sales, Solutions Engineering, Applied Research, and Product teams, reporting directly to the Head of Solutions Architecture, Digital Native.This position is located in our New York office. We provide relocation assistance to new hires.Key Responsibilities:Engage with news organizations globally—from leading national and international publishers to local and independent newsrooms—to implement our technology in ways that drive business success. This includes newsroom implementations and applications that enhance customer service, internal operations, marketing, audience engagement, and sales.Embed deeply with our most advanced platform clients, acting as their technical advisor in conceptualizing and developing innovative applications on our API.Proactively guide clients on maximizing the impact of their applications, expediting their time to value.Experiment and prototype solutions both with and for your clients.Cultivate and maintain relationships with client leadership and stakeholders, ensuring the successful deployment of their applications.

iCapital is revolutionizing the alternative investment landscape with our innovative financial technology platform. Our solutions have redefined how advisors, wealth management firms, asset managers, and banks assess and recommend personalized public and private market strategies for their affluent clients. As of June 2025, iCapital manages approximately $945 billion in global client assets across 1,940 funds. Recognized by Forbes as a leading Fintech company for seven consecutive years (2018-2024), we have also been acknowledged as one of the Best Startup Employers by Forbes (2021-2023) and a four-time recipient of the MMI/Barron’s Solutions Provider award.