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Solutions Engineer at Turnitin | Mexico City

Turnitin, LLCMexico City
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor's or Master's degree in relevant fields. Experience in Sales/Solutions Engineering and Software Technology Management within the Educational Technology sector. Experience:2-4 years in a Solutions Engineering or similar strategic/technical sales role. Technical Skills:Comprehensive understanding of the Turnitin product suite, encompassing both front-end and back-end functionalities. Ability to grasp functional and technology stack elements of the Turnitin product suite, sales processes, and propose pertinent solutions. Communication & Collaboration:Proficiency in written and verbal Spanish. Exceptional communication skills, with the capability to articulate functional and technical concepts to a diverse audience. Team-oriented approach, effectively collaborating with team members.

About the job

As a dynamic and innovative Solutions Engineer, you will play a crucial role in addressing customer challenges through inventive technical solutions. Within the Revenue Operations Department, you will serve as a product authority, a strategic collaborator with sales teams, and an effective communicator. Your expertise in discerning customer requirements and converting them into impactful solutions will enhance product value, fuel sales success, and elevate customer satisfaction.

  • Customer Engagement & Solution Design:

    • Engage in both functional and technical discussions with clients to grasp their needs and pain points.

    • Craft and present tailored solutions that showcase the product’s value, effectively addressing customer concerns.

    • Conduct comprehensive needs assessments and solution-finding workshops for clients with diverse complexities.

  • Sales & Customer Success Support:

    • Act as a Subject Matter Expert for Sales and Customer Success teams, aiding them in meeting new revenue objectives.

    • Develop and deliver compelling product demonstrations, customizing them for specific audiences, sectors, and customer needs.

    • Contribute to proposal responses (RFIs/RFPs, tenders) by addressing both functional and technical requirements.

  • Knowledge Sharing & Best Practices:

    • Stay informed on best practices and product knowledge, sharing valuable insights with internal teams.

    • Collaborate with colleagues to devise technical solutions and problem-solving methodologies.

  • Product Representation & Travel:

    • Represent the company as a product expert at conferences, demonstrations, and customer visits as needed.

    • Respond to technical inquiries and follow up on outstanding issues.

  • Continuous Development:

    • Commit to personal and professional growth by expanding your technical skills and product knowledge.

About Turnitin, LLC

Joining Turnitin means becoming part of a pioneering company recognized globally in the education sector. For over 25 years, we have collaborated with educational institutions to foster honesty, consistency, and fairness across all disciplines and assessment types. Our products are utilized by educational institutions, certification, and licensing programs to uphold integrity and enhance learning outcomes. They are also leveraged by students and professionals striving for originality in their work. Experience a remote-first culture that empowers you to work purposefully and accountably in a way that suits you best, backed by a comprehensive benefits package that prioritizes your well-being. Our diverse team members, united by a shared mission, are committed to making a meaningful impact in education. Turnitin operates globally, with team members in over 35 countries, including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

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