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Solutions Engineer at Kernel | London

KernelLondon
On-site Full-time

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Experience Level

Experience

Qualifications

3–5 years of experience in a client-facing analytical or technical role, strong technical fluency, advanced analytical skills, and experience in startup environments.

About the job

The Role

As a Solutions Engineer, you will serve as a pivotal link between customer requirements and technical implementation in enterprise agreements. Your role involves translating intricate demands into practical, high-impact solutions, ensuring that every proof of concept is not only precise but also scalable and positioned for ultimate success.

Collaborating closely with Account Executives, Product, and Engineering teams, you will tackle technical inquiries, resolve complex challenges, and design solutions that deliver significant value to our clients. With constant feature releases at Kernel, you will remain at the forefront of client needs and the latest market innovations.

What You’ll Be Doing:

  • Collaborating with Account Executives in late-stage sales cycles as the technical authority.

  • Executing and delivering high-quality proofs of concept within established timelines.

  • Leading and overseeing the complete implementation cycle from initiation to go-live.

  • Designing, building, and deploying tailored AI agents using Kernel’s tools.

  • Acting as a trusted advisor for a diverse client portfolio.

  • Providing constructive feedback to the Product team to foster continuous improvement and iteration.

What You Bring:

  • 3–5 years of experience in a client-facing analytical or technical role, such as Solutions Engineering, Technical Account Management, or Consulting.

  • Strong technical proficiency (APIs, JavaScript, etc.) and a solid understanding of data systems.

  • Exceptional analytical and problem-solving skills, with meticulous attention to detail.

  • Adept at navigating ambiguous situations and creatively addressing technical challenges.

  • Experience in fast-paced, startup environments.

  • Ability to manage multiple client engagements and projects simultaneously.

  • Excellent communication skills and the ability to cultivate trusted relationships with customers.

  • Willingness to occasionally work extended hours to support US-based clients.

Nice to have, but not required:

  • Experience with AI products or relevant use cases.

  • Familiarity with RevOps workflows and systems, including CRMs and associated tools.

About Kernel

Kernel is at the forefront of innovation in AI technology, constantly evolving to meet the dynamic needs of our clients. We pride ourselves on our collaborative culture and commitment to delivering exceptional solutions that drive success.

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