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Solutions Engineer - APAC at DomainTools | Remote

DomainToolsRemote — Singapore
Remote Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who are eager to learn and grow within the Cybersecurity industry. A foundational understanding of technical concepts is required, along with a strong desire to help clients succeed. Excellent communication skills are essential, as is the ability to convey technical information clearly and concisely to diverse audiences.

About the job

Become a vital part of our mission to empower organizations in their battle against cyber threats! At DomainTools, as a Solutions Engineer, you will play a crucial role in enhancing the security posture of our clients, amidst an ever-increasing landscape of cybersecurity threats. This entry-level position offers you the chance to collaborate with some of the largest enterprises globally, innovating new methods to seamlessly integrate our advanced products and data into their existing systems (such as SIEM, TIP, and SOAR technologies).

If you possess a passion for technology, a drive to learn, and an eagerness to support Enterprise, Government, and Military customers in leveraging the DomainTools product suite, then this role is for you. You'll engage with various aspects of our go-to-market strategies, providing assistance with product demonstrations, Proofs of Value (PoVs), training sessions for clients, and collaborating with marketing teams at conferences.

Your responsibilities will include fostering new client relationships while also supporting the onboarding and adoption process for our current customers. As the primary technical resource in the APAC region, you will work closely with account representatives and executives throughout pre-sales, discovery, demonstrations, and Proof of Concept stages. You will also lead introductory training sessions to facilitate product adoption and serve as a key provider of Tier 2 and Tier 3 technical support by resolving escalated customer and prospect issues. This position requires extensive collaboration across teams, engaging with our product and engineering departments to ensure timely resolutions.

We are seeking a dynamic, team-oriented individual who is enthusiastic about developing their skills and knowledge in the field of Cybersecurity. The ideal candidate should demonstrate a solid understanding of relevant technical concepts and possess excellent communication skills, capable of articulating complex technical information to both technical and non-technical audiences. You will also contribute to customer advocacy internally and thrive in a fast-paced environment, delivering valuable feedback to both clients and internal teams.

Our team is dedicated to providing an exceptional customer experience, and your proactive approach will be crucial in achieving this goal. While you will have access to mentors and resources for your professional development, your success will largely depend on your initiative to independently acquire new knowledge and seek expertise within the organization.

About DomainTools

DomainTools is a leading company in cybersecurity, dedicated to providing innovative solutions that help organizations protect themselves from cyber threats. With a commitment to customer success and operational excellence, DomainTools is at the forefront of the cybersecurity landscape, empowering enterprises, government entities, and military organizations worldwide.

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