Solutions Architect

Customer Solutions ArchitectJoin us as a pivotal player in transforming customer challenges into innovative solutions! Our ideal candidate will excel in solution architecture, platform requirements, and timely delivery.ABOUT NEXXANexxa.ai is at the forefront of developing artificial super intelligence for heavy industries. Our technology empowers machines, systems, and operations to autonomously think, decide, and act efficiently across manufacturing, large-scale infrastructure, logistics, and legacy environments. Our mission is to transform profound technical innovations into practical applications, addressing some of the most challenging systems-level issues in the industry.ROLE OVERVIEWWe are seeking a customer-centric Solutions Architect to act as a vital link between customer engagements, product management, and engineering execution. You will simplify complex customer issues into well-defined system architectures, technical requirements, and actionable project plans, ensuring high-quality delivery by our engineering teams. You will be the custodian of technical accuracy in every customer interaction.KEY RESPONSIBILITIESTranslate customer needs from workshops and discovery sessions into structured product requirements, system architectures, and technical specifications.Develop comprehensive end-to-end solution architectures for each customer challenge, aligning them with milestone-driven project plans and the overall product roadmap.Align customer requirements with product capabilities, identifying reusable components, custom solutions, and potential platform features.Draft technical scoping documents detailing effort estimates, dependencies, risks, and key milestones for each engagement.Collaborate closely with engineers (Applied AI and Core engineering) to ensure architecture-driven execution of projects.Engage in customer workshops and technical discussions, acting as the technical authority on feasibility, optimization, and trade-offs.Define integration architectures for enterprise systems: including legacy ERPs, CRMs, MES, PLMs, and IoT platforms.Establish reusable architectural patterns and reference implementations to expedite future customer deployments.Lead the preparation of technical proposals and statements of work, ensuring that commercial commitments are well-grounded in technical realities.

Note: Partly is headquartered in the UK, with a Product and Engineering HQ in Christchurch, New Zealand, and an early presence in San Francisco, USA. If you are based outside of a Hub, we will fly you to the nearest Hub for 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). This role is to be based in San Francisco. Our StoryAt Partly, our mission is to revolutionize the way people access and acquire replacement parts by developing a global platform, starting with auto parts. Our vision is to propel the world towards a sustainable future where anyone can repair anything.Founded by former engineers from Rocket Lab, we leverage advanced technology to address complex challenges within a $1.9 trillion industry. Over the past year, we’ve expanded our team threefold and anticipate doubling our workforce in the next 12 months. Our team is truly global, with members from Europe and Australasia.We provide a robust digital infrastructure solution to major corporations and innovative startups alike. Our offerings are integrated across hundreds of companies globally, forming the backbone for online parts cataloguing and management.Our esteemed investors include Blackbird Ventures (Canva, CultureAmp), Square Peg, Octopus Ventures, Icehouse, and notable figures such as Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder), and Dylan Field (Figma Co-Founder).We are dedicated to building a world-class team and fostering an environment where our employees can thrive. The culture we've cultivated at Partly is something we are proud of, and our values are integral to every experience we create.Interested in learning more about the challenges we tackle and the culture we embrace at Partly? Hear directly from our team here: https://shorturl.at/iAFUX This RoleAs a Customer Solutions Architect, you will collaborate with our product and engineering teams to address intriguing challenges and develop exceptional software solutions. ResponsibilitiesYou will work closely with customers in your local market, onsite when necessary, to gain a deep understanding of their workflows, constraints, and define what success looks like in practice.You will spearhead technical discovery, solution design, and delivery for high-impact projects.

At sfcompute, we are at the forefront of revolutionizing infrastructure financing for the largest build-out in history.In the world of GPU clusters, securing contracts for leasing these clusters before they are even constructed is essential. This 'offtake' is critical for financing, ensuring that both lenders and developers can mitigate their inherent risks.With narrow profit margins and significant volumes, financing GPU clusters can pose a considerable risk. Lenders are wary of cluster developers defaulting on loans, while developers are hesitant to take on the risk of unsold clusters. To navigate this, we offload risk onto customers through fixed-price long-term contracts.If customer risk isn't carefully managed, a market bubble can form. Unlike SaaS models, where companies sign multi-year agreements yet charge monthly subscriptions, a misstep in purchasing can lead to severe consequences, potentially resulting in bankruptcy. Imagine a scenario where businesses could exit contracts by selling them back to the market.As artificial intelligence continues to expand, access to computing power will only be available to those equipped to manage such risks. For instance, a small startup in a San Francisco Victorian may not feasibly engage in a 5-year contract for $100 million supercomputers, but they could purchase a month of liquidity from the market.This is the market we are creating: a liquid marketplace for GPU offtake.About the Role:This hybrid position combines technical expertise with customer engagement. As the initial point of contact for our clients, you will possess in-depth knowledge of their specific requirements. Your role will involve triaging customer inquiries and collaborating closely with the engineering team to develop automated solutions. You will advocate for customer needs within our organization, creating a feedback loop that informs product development.

Join Intercom, the leading AI-powered Customer Service platform dedicated to enhancing client interactions and creating exceptional customer experiences.Our state-of-the-art AI agent, Fin, revolutionizes customer service by enabling businesses to provide continuous, superior support. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to handle intricate or high-touch inquiries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, establishing new benchmarks in the customer service space. Our commitment to pushing boundaries, fostering innovation, and delivering outstanding value drives us forward.What’s the opportunity?As a Solutions Architect, you will serve as a key technical partner for our clients, guiding them through the integration, deployment, and optimization of Intercom and Fin, our AI agent. Collaborating closely with Customer Success Managers, Sales Engineers, and R&D teams, you will offer strategic insights, technical solutions, and hands-on assistance for API integrations, security assessments, and AI-driven automation strategies.This position is perfect for those with a strong technical background who are customer-centric and enthusiastic about leveraging AI for customer service enhancements. You will empower businesses to fully harness the capabilities of Intercom and Fin, ensuring smooth implementation and sustained success.

Join Cloudflare as a Senior Solutions Architect, where you will lead the design and implementation of innovative solutions for our clients. Your expertise will help organizations harness the power of our cutting-edge technology to enhance their digital presence and security.

Join Airtable as a Senior Solutions Architect, where you will leverage your expertise in cloud solutions and architecture to drive impactful projects. Collaborate with cross-functional teams to design innovative solutions that align with client needs and business objectives. Your role will involve engaging with customers, understanding their requirements, and delivering tailored solutions that enhance their operational efficiency.

About UsBraintrust is revolutionizing AI observability. By merging evaluation and observability into a single workflow, we empower developers with the insights necessary to understand AI performance in real-world applications, enabling ongoing enhancements.Our platform is trusted by leading companies like Notion, Stripe, Zapier, Vercel, and Ramp to streamline model comparisons, prompt testing, and regression detection — transforming production data into refined AI with each iteration.Role OverviewWe are seeking a skilled Customer Solutions Architect to join our dynamic Field Engineering team. This pivotal position is highly technical and client-focused, aimed at assisting teams in deploying and managing Braintrust in their production environments.You will collaborate with platform, DevOps, and machine learning infrastructure teams within pioneering AI-centric organizations to ensure Braintrust operates seamlessly—whether in our managed cloud or within their private infrastructures. Your expertise will be essential in evaluating and monitoring LLM-driven applications, enabling effective evaluation workflows through robust infrastructure support. You will assist with deployments, troubleshoot multi-layer issues, and advocate best practices for scalability, security, and maintainability.This role combines solution design, proactive support, and infrastructure advisory, making it perfect for someone passionate about resolving real-world challenges through coding, systems knowledge, and a strong customer-centric approach.Your ResponsibilitiesCustomer Enablement & SupportServe as a trusted advisor for customers deploying and scaling Braintrust in production settings.Lead onboarding and implementation efforts, assisting in the setup of customer-hosted infrastructures, configuration of observability pipelines, evaluation workflows, and integration with third-party applications.Troubleshoot customer issues across various layers (e.g., SDKs, cloud infrastructure, model outputs), coordinating with product and engineering teams as necessary.Manage proactive health checks, upgrade support, and reliability best practices for clients running self-hosted deployments.Solution Design & ImplementationDesign and document comprehensive customer evaluation pipelines utilizing Braintrust SDKs and APIs.Create technical artifacts (scripts, templates, notebooks) that facilitate onboarding and enhance our customer support capabilities, or showcase platform functionalities.Advise on architectural decisions regarding LLM evaluation, prompt versioning, and structural best practices.

Role Overview SecurityScorecard is hiring a Solutions Architect to design security solutions for clients. This remote position is based in San Francisco, CA. The role centers on shaping technical architectures that strengthen the company’s product suite. What You Will Do Design and document security architectures tailored to client needs Apply cybersecurity principles to real-world scenarios Translate complex technical concepts into clear, actionable strategies Collaborate with internal teams to refine and improve product offerings What We’re Looking For Strong background in cybersecurity Experience designing technical solutions or architectures Ability to communicate technical ideas to both technical and non-technical audiences

Join Stemxpert1 as a Senior Solution Architect, where you will play a pivotal role in designing innovative solutions that drive our clients' success. In this position, you will leverage your expertise to create scalable and efficient architectures while collaborating with cross-functional teams to deliver exceptional results.

Who We AreAt TwelveLabs, we are at the forefront of developing innovative multimodal foundation models that enable video comprehension akin to human understanding. Our groundbreaking models have set new benchmarks in video-language modeling, enhancing our capabilities in intuitive media interaction and analysis.With a strong financial backing of $107 million from Seed and Series A funding, our endeavors are supported by distinguished venture capital firms, including NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, alongside renowned AI pioneers like Fei-Fei Li and Silvio Savarese. Operating from our headquarters in San Francisco, we also have a significant presence in APAC with our office in Seoul, emphasizing our dedication to global innovation.As a diverse global company, we celebrate the unique journeys of our team members. The diverse cultural, educational, and life experiences of our employees allow us to continuously challenge the status quo. We seek individuals who are driven by our mission and passionate about making a significant impact in the realm of technology. Join us as we redefine video understanding and advance multimodal AI.About the TeamThe Field Engineering team is dedicated to the reliable and efficient deployment of TwelveLabs' video understanding APIs for developers and enterprises. We serve as trusted advisors and thought partners, ensuring our clients derive maximum value from our multimodal foundation models and products.The Solutions team, a vital part of Field Engineering, is committed to empowering high-impact and strategic customers. We work closely to tackle technical challenges, provide in-depth expertise, and co-create innovative video AI applications that demonstrate the transformative benefits of our platform.About the RoleWe are seeking a Solutions Architect to assist our strategic clientele in harnessing the full potential of video AI. As the dedicated technical resource for key accounts, you will lead solution design, provide implementation guidance, and co-develop innovative applications that illustrate the capabilities of our multimodal foundation models.In this role, you will offer expert technical advice while collaborating with Sales, Product, Partnerships, and Engineering teams.This position demands a highly self-motivated and creative individual who thrives in an unstructured, fast-paced, and evolving environment.

About Prime Intellect Prime Intellect builds the backbone for advanced AI labs, delivering infrastructure that supports the next generation of artificial intelligence. Our platform, Lab, brings together environments, evaluations, sandboxes, and high-performance training into one unified system for post-training at scale. Teams use Lab for Reinforcement Learning (RL), Supervised Fine-Tuning (SFT), tool integration, agent workflows, and deployment. We rely on our own technology to train leading-edge models, ensuring our clients benefit from proven solutions. Prime Intellect recently raised $15 million in new funding, bringing our total to $20 million. Investors include Founders Fund, Menlo Ventures, and notable angels such as Andrej Karpathy, Tri Dao, and Dylan Patel. Role Overview: Solutions Architect - AI Infrastructure This San Francisco-based role connects client success, technical operations, and AI infrastructure delivery. The Solutions Architect works directly with customers to guide onboarding, deployment, and scaling on the Prime Intellect platform. Internally, this position helps build systems and workflows that make our services more scalable and efficient. Beyond supporting individual accounts, this role shapes how we serve technically advanced clients, turning high-touch deployments into repeatable processes and better tools for sustainable growth. Key Responsibilities Customer Success and Account Management Serve as the main point of contact for customers using our AI infrastructure Oversee onboarding and coordinate deployments from post-sale through production readiness Build trusted relationships with customer teams, proactively resolving issues and managing risks Work closely with engineering and operations to ensure customer needs are understood and addressed Systems Development and Operational Efficiency Improve internal systems for onboarding, deployment tracking, escalation management, and account health monitoring Spot repetitive tasks and convert them into streamlined processes, tools, or automation Help define operational cadence, support infrastructure, and scalable service models for account management Develop structure and introduce solutions that enhance the customer experience

Role overview The Principal Solutions Architect at Cloudflare, Inc. plays a key part in shaping both technical strategy and architecture. This hybrid position focuses on designing and implementing solutions that scale, with a strong emphasis on performance and security for clients. What you will do Collaborate with teams throughout Cloudflare to develop and refine technical solutions Lead architecture initiatives that advance Cloudflare’s mission to improve the Internet Use deep technical expertise to guide technology choices and improve user experiences Location This is a hybrid role, requiring some in-office work in addition to remote collaboration.

Join Baseten as a Solution Architect, where you will leverage your expertise to design and implement advanced technical solutions that drive our clients' success. In this role, you will collaborate closely with cross-functional teams to define requirements, design architecture, and ensure that technical solutions meet business needs. Your innovative mindset and technical proficiency will be instrumental in enhancing our software offerings.

Join our dynamic team at Cloudflare as a Solution Architect specializing in Varicent, where you will leverage your expertise to design and implement innovative solutions that drive business success. In this pivotal role, you will collaborate with cross-functional teams to understand client needs and deliver tailored solutions while ensuring optimal performance and user satisfaction.

About AffinidiAffinidi is a pioneering technology firm committed to revolutionizing data ownership. Our mission is to empower both businesses and individuals with control over their data, offering a holistic approach to managing their identities while ensuring privacy and security.Our innovative technology enables the utilization of decentralized digital identity solutions. We firmly believe in the right to data ownership and are dedicated to creating a trusted ecosystem of digital credentials that facilitates secure data and service exchanges across various industries and borders. As we expand our operations in the United States, we are looking for a Senior Solutions Architect to act as the technical anchor of our GoToMarket (GTM) initiatives in the region.This role integrates hands-on engineering expertise with customer engagement, solution design, and early-market ecosystem development.In this position, you will assist customers and partners in understanding how Affinidi’s trust infrastructure enables secure, interoperable, and consent-driven digital experiences. You will support early experimentation, guide technical validation, and lead the implementation of solutions.Moreover, your insights will be invaluable in shaping our product direction, ecosystem strategy, and overall GTM approach for the United States.Focus Area: Trusted Networks, Agentic Identity, and Protocol-First Architecture

Join Databricks as a Resident Solutions Architect, where you will play a pivotal role in driving customer success and implementing innovative solutions. As a key member of our team, you will collaborate with clients to understand their business needs and architect solutions that leverage our cutting-edge data and AI platform. Your expertise will empower organizations to unlock the value of their data through strategic guidance and hands-on support.

Role overview The Senior Solutions Architect at Klaviyo in San Francisco, CA plays a key part in helping clients maximize the value of Klaviyo’s marketing platform. The role centers on designing and implementing solutions that fit each client’s needs. Collaboration with teams across the company ensures that integrations are seamless and workflows are effective. What you will do Create scalable solutions based on specific client requirements Implement integrations connecting Klaviyo’s platform with client systems Collaborate with teams from different functions to align technical work with business objectives Support clients in refining workflows and improving their overall user experience

As a Senior Solutions Architect at Asana, you will play a pivotal role in shaping our product's future by designing innovative and effective solutions tailored to our clients' needs. You will collaborate with cross-functional teams to ensure seamless integration and deployment of our solutions, facilitating client success and satisfaction.Your expertise will guide our strategic initiatives, and your insights will be invaluable in enhancing the user experience. Join us in our mission to empower teams to orchestrate their work effortlessly and achieve their goals.

Overview: At Sphinx, we are revolutionizing compliance for banks and fintech companies by utilizing AI agents that seamlessly integrate with existing systems, mimicking the work of human analysts. We seek an individual who is well-versed in both compliance and product management, capable of transforming regulatory workflows into scalable systems that govern the reasoning, decision-making, and learning processes of our AI agents.Our MissionIf you've experienced the challenges of compliance firsthand, you understand the frustration of endless reviews, duplicate alerts, and antiquated systems that transform even the simplest controls into time-consuming tasks. The rules may be logical, but the systems often are not.Sphinx is here to change that. We develop AI analysts that function within browsers and internal systems just like human operators—automating Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB), and transaction monitoring from start to finish.Rather than replacing human judgment, our agents replicate it—learning from analyst feedback, articulating their reasoning, and continuously improving. The outcome: accelerated onboarding, reduced false positives, and compliance teams that can concentrate on strategic decisions rather than data entry.Banks and fintech companies across the U.S., Canada, Europe, and Latin America leverage Sphinx agents to handle 90% of their manual tasks and reduce operational costs by up to 4x.Why You Should Join UsTransform Compliance: With banks spending $50 billion annually to employ thousands of analysts for compliance operations, you will have the opportunity to design the future of financial crime prevention in the AI era—moving away from checklists and manual reviews to sophisticated reasoning systems that clarify their logic.Engage with Clients: Collaborate with banks, fintechs, and money services businesses (MSBs) to implement automation that meets real-world compliance standards.Innovate on the Cutting Edge: Partner with engineers to create interpretable, auditable, and explainable AI systems that gain the trust of regulators.Unmatched Success: We have never lost a deal to competitors, having won every request for proposal (RFP) we have participated in.Dynamic Team: Our co-founders have previously sold an AI company and developed machine learning systems that scaled to millions of users while securing significant contracts with major banks. Our San Francisco team is composed of PhDs, industry specialists, and competitive programmers.What You'll Be DoingYou will define the cognitive processes of our agents, converting complex regulations into structured, machine-readable logic, and ensuring its functionality across different jurisdictions, languages, and exceptional cases.