Solutions Architect

At TTEC Digital, we empower our clients to create environments where employees feel valued and fully supported, believing that an exceptional customer experience begins with a motivated workforce. Our vision is to cultivate a workplace where employees can truly thrive.Position OverviewThe Principal Solution Architect for the AWS Contact Center Practice will play a pivotal role in pre-sales activities, solution design, and market strategy within TTEC Digital’s AWS division. This position is focused on architecting scalable AWS contact center solutions, developing customer demonstrations, crafting reusable technical assets, and equipping delivery teams with best practices and accelerators.Key ResponsibilitiesSolution Development & Pre-Sales SupportDesign and develop technical solutions and architecture diagrams for client proposals and RFP responses.Create comprehensive effort estimates and Scopes of Work (SOWs).Transform business needs into actionable technical delivery plans.Assist in RFP/RFI responses with solution narratives and technical estimations.Work closely with Solutions Architects to refine and authenticate designs.Demonstration & Proof-of-Concept DevelopmentConstruct customer-facing demonstrations and POCs that showcase AWS contact center capabilities.Establish reusable demo environments and technical accelerators.Develop reference architectures and implementation patterns for prevalent use cases.Enablement & DocumentationGenerate technical documentation, solution guides, and best-practice resources.Create marketing collateral including solution briefs and white papers.Maintain an updated internal knowledge base on AWS contact center integrations and patterns.

At TTEC Digital, we empower organizations by prioritizing employee satisfaction to enhance customer experiences. Our mission is to cultivate an environment where employees can flourish and contribute to exceptional service delivery.Role OverviewWe are looking for an experienced Principal Architect specializing in Azure to act as a strategic advisor for our enterprise clients. This pivotal role merges architectural design, client consulting, and project oversight, ensuring the delivery of scalable, secure, and high-performance Azure solutions. The successful candidate will engage with executive stakeholders, shape solution strategies, and ensure the effective implementation of complex transformation initiatives.Key Responsibilities Client Engagement· Collaborate with Sales and Delivery teams to define solution strategies, create technical roadmaps, and contribute to client proposals.· Build trust as a technical advisor at the executive level.· Facilitate discussions around architectural decisions, trade-offs, and design implications.· Convert intricate technical ideas into business-friendly outcomes.· Communicate solutions in a compelling, business-oriented manner to various stakeholders.· Offer constructive challenges and assert professional insights when necessary.Architecture & Project Delivery· Spearhead workshops for technical requirement gathering, solution design, and scoping for medium to large-scale projects.· Architect and set standards for complex Azure solutions.· Break down requirements into actionable tasks while providing precise effort estimates.· Proactively identify risks and collaborate with Project Managers and leadership on mitigation strategies.· Oversee technical execution and guide consultants to eliminate delivery obstacles.· Maintain a consistent history of successful project deliveries.

NeuraFlash, part of Accenture, specializes in building AI-driven solutions that connect platforms like Salesforce Einstein, Service Cloud Voice, and Amazon Connect. The team focuses on improving workflows and customer experiences through conversational AI and predictive analytics. NeuraFlash is recognized for its early work with generative AI and remains a leading Salesforce partner for Agentforce, shaping projects with an emphasis on innovation. Team members collaborate with experts to tackle real business problems, from developing AI bots to optimizing operations using the latest generative AI tools. The company values contributions from those interested in advancing AI and offers opportunities to grow alongside skilled professionals. Role overview This AWS Technical Architect role is fully remote within India, open to candidates based in Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune. The position centers on designing and launching Amazon Connect solutions, guiding customers through cloud adoption, and ensuring successful delivery of AWS and Salesforce projects. Key responsibilities Design and implement Amazon Connect solutions to support customer goals. Conduct technology assessments and audits to evaluate ROI and outcomes for migrating to the AWS Connect Platform, with attention to agent experience and productivity. Lead business process reviews to understand customer workflows and needs. Educate customers on AWS capabilities, and participate in architecture discussions to ensure effective cloud deployment. Run discovery sessions, assist customers in developing ROI for projects, and deliver presentations and estimates to support those objectives. Translate customer requirements into contact center designs, applying best practices and relevant AWS services. Oversee and mentor technical teams, providing guidance to deliver Salesforce and AWS Cloud solutions on time, within budget, and at the expected quality.

Role overview ttecdigital seeks a Principal Consultant / Principal Architect to join the Microsoft Alliance team in Hyderabad. This senior position focuses on shaping client outcomes through expertise in Microsoft technologies, strategic project leadership, and solution design. What you will do Design solutions that support client objectives and business requirements Work closely with cross-functional teams to guide project delivery Provide thought leadership on Microsoft platforms and stay informed about industry trends Mentor junior colleagues and contribute to their technical development Who succeeds in this role Professionals with substantial experience in Microsoft technologies Consultants who thrive on collaboration and complex problem-solving Leaders who balance hands-on technical work with mentoring and strategic guidance

As a Principal Architect for the Agentic AI Platform & Systems at Experian, you will play a pivotal role in shaping the architecture and development of innovative AI solutions. Your expertise will drive the design and implementation of scalable architectures that empower our AI capabilities, ensuring high performance and reliability.Join our dynamic team and contribute to projects that are at the forefront of technology, transforming how data and AI intersect. This position offers an exciting opportunity to lead architectural strategies and collaborate with cross-functional teams to deliver cutting-edge solutions.

Join Experian as a Principal Architect specializing in Logging & Observability, where you will play a pivotal role in shaping our technology landscape. Your expertise will drive innovative solutions that enhance our monitoring and observability capabilities, ensuring optimal performance and reliability of our systems.

At TTEC Digital, we empower organizations by coaching them to create an environment where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with a focus on the workforce. We envision a workplace where every employee can thrive and contribute meaningfully.Position OverviewThe Principal Architect for Five9/CCaaS will spearhead the comprehensive design and implementation of scalable, secure, and high-performance contact center solutions. This pivotal role serves as the primary technical authority, overseeing architecture, integrations, and execution, while ensuring customer satisfaction and adherence to best practices throughout the delivery lifecycle.Key Responsibilities· Facilitate discussions on business and technical requirements, translating them into robust CCaaS architectures.· Oversee the complete solution delivery lifecycle, including design, configuration, testing, deployment, and rollout.· Act as the primary technical authority across multiple initiatives concurrently.· Provide technical leadership, conduct code reviews, enforce governance, and ensure quality assurance.· Advise clients on best practices regarding performance, scalability, security, and reliability.· Design and implement Five9 solutions, including VCC Core, outbound campaigns, and dialing strategies.· Develop sophisticated IVR/IVA solutions with intricate call flows, variables, and scripting.· Implement Workforce Automation (WFA) and AI-driven functionalities.· Configure dashboards, reporting tools, and supervisor utilities.· Architect and execute integrations with CRM/ITSM systems utilizing APIs and webhooks.· Deploy identity and authentication solutions (SSO, SAML, OAuth).· Troubleshoot complex issues across application, network, cloud, and telecom layers.· Collaborate with project managers for accurate estimation, risk management, and timely project delivery.· Lead and mentor team members to elevate technical skills and improve delivery quality.· Present solutions, demonstrations, and recommendations to clients.

We are seeking a talented Software Architect with expertise in .NET and AWS to join our dynamic team. In this role, you will be responsible for designing and implementing scalable software solutions that meet our clients' needs. You will collaborate with cross-functional teams to deliver high-quality products and drive technology advancements.

About InvoiceCloud: InvoiceCloud is a rapidly growing leader in the fintech sector, proudly recognized with 20 prestigious awards in 2025. Our accolades include being named among the Top Workplaces by USA TODAY and the Boston Globe, as well as multiple wins in the SaaS Awards for Best Solution in Finance and FinTech. We have also garnered national honors for customer service from Stevie and the Business Intelligence Group. Our mission to minimize digital exclusion and simplify the payment process for essential services has resonated with judges, highlighting our commitment to responsible innovation and AI leadership. Join us in our award-winning, purpose-driven environment where exceptional talent flourishes. To learn more, visit InvoiceCloud.com.Job DetailsWe are looking for a highly skilled and results-driven Principal Architect to enhance our Engineering Architecture function at InvoiceCloud. This pivotal role will be instrumental in defining and advancing the technical foundations of our secure, high-scale SaaS platform.The ideal candidate will serve as a senior technical authority and trusted partner, adept at making complex architectural decisions, collaborating across engineering, product, and operations teams, and influencing platform direction through technical excellence.Reporting to the VP of Engineering Architecture, this role will spearhead enterprise-wide architectural initiatives, guide large-scale modernization efforts, and ensure synchronization between long-term technology strategy and business objectives.

Join Renesas Electronics as a Principal Engineer specializing in SOC Architecture, where you will lead the design and development of state-of-the-art System-on-Chip (SoC) solutions. Your expertise will play a critical role in advancing our product offerings and driving innovation in semiconductor technology.

Join Experian as a Principal Engineer specializing in Java Full Stack technologies such as Angular and React, alongside AWS cloud services. In this pivotal role, you will leverage your extensive experience to drive innovative solutions, enhance system architecture, and lead a dynamic engineering team. Your expertise will be crucial in developing high-quality software products that meet customer needs and business objectives.

Join Experian as a Data Architect specializing in Cloud Data & Analytics with a focus on AWS. In this role, you will leverage your expertise in cloud technologies to design and implement robust data architecture solutions that drive business intelligence and analytics capabilities. Collaborate with cross-functional teams to ensure data integrity and optimize data flow, enabling data-driven decision-making across the organization.

Role overview Mattel Inc. seeks a Solution Architect in Hyderabad to define and guide the architecture for new systems and products. This position collaborates with teams across the company, ensuring technical designs support both business goals and product development. What you will do Shape the architectural direction for both new and existing solutions Collaborate with cross-functional teams to design systems that address business needs Translate complex technical ideas into clear concepts for a range of audiences Requirements Strong technical background in system architecture Ability to communicate effectively with technical and non-technical teams Experience designing solutions that support business and product objectives

ttecdigital is seeking a Senior AWS Consultant based in Hyderabad. This position centers on designing and building cloud solutions using AWS technologies. The role involves working closely with teams from different disciplines to improve cloud infrastructure and boost overall system efficiency. Role overview The Senior AWS Consultant will contribute technical leadership and hands-on skills to deliver advanced cloud architectures. Using AWS services, this role helps shape digital strategies for clients and ensures solutions align with their business goals. What you will do Design and implement cloud solutions on the AWS platform Collaborate with cross-functional teams to optimize architecture Enhance performance and reliability of cloud systems Guide clients in adopting AWS for digital transformation Requirements Extensive experience with AWS services and cloud architecture Strong ability to work with diverse technical teams Proven track record in delivering cloud-based solutions

Over 8 years of progressive experience in the IT sector, with a strong emphasis on architecting, designing, and implementing systems utilizing a diverse range of web technologies for at least 3 years. Proven track record in developing large-scale web and mobile applications that are both responsive and scalable, by effectively selecting and applying appropriate technologies. Demonstrated experience in creating tools, frameworks, and solution accelerators that enhance productivity and streamline project initiation. In-depth understanding of Video on Demand Portal processes and flows, with active participation in defining non-functional requirements to ensure alignment with the current web application architecture. Ability to provide innovative and sustainable technical solutions backed by strategic insights. Conducts product evaluations to ensure alignment with company technical standards. Responsible for developing product roadmaps and making recommendations that align with the company’s strategic objectives and business requirements. Maintains strong working relationships with business partners, external vendors, and offshore teams. Engages in technology trend analysis to inform the development of technical solutions and new product recommendations. Creates comprehensive solution design blueprints and business cases that articulate business challenges, associated costs, risks, and proposed solution methodologies. Provides essential technical guidance to project teams regarding proposed solutions. Evaluates existing architectures and solutions, providing actionable recommendations for improvements or replacements, supported by thorough documentation. Familiar with technologies including SharePoint, Oracle Knowledge, Kentico CMS, Salesforce.com, and iOS applications. Ensures that proposed solutions are mobile-compatible and can be seamlessly integrated with other systems as required. Researches readily available market products or solutions for integration to minimize custom development. Responsible for planning and estimating technology solution delivery and integration, ensuring it remains on schedule and within budget. Plays a pivotal role in implementing a Social Intranet platform using Jive as a key system integrator and architect.

NeuraFlash, part of Accenture, develops intelligent solutions by combining technologies such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce. The team focuses on improving workflows and customer experiences, and has earned recognition as Salesforce’s top partner for Agentforce. NeuraFlash was the exclusive partner selected for the private beta of Salesforce’s Agentforce, reflecting its expertise in this space. The company’s work centers on advancing generative AI and AI agents. Team members regularly collaborate with specialists in the field, developing advanced bots and optimizing business processes using the latest generative AI tools. Role overview This AWS Manager or Senior Manager role is fully remote and open to candidates living in Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune. The position focuses on leading AWS initiatives and supporting team growth within India. Main responsibilities Serve as the AWS subject matter expert, leading and advising internal teams on AWS best practices. Mentor junior AWS team members, providing guidance and setting goals for professional development. Conduct regular performance reviews, hold one-on-one meetings, and support personal development planning. Oversee project resource staffing, utilization, and capacity planning, while participating in talent acquisition. Shape hiring strategies to support the organization’s growth objectives. Build and manage high-performing teams, fostering a collaborative and motivated culture. Set and monitor OKRs to ensure alignment with business goals. Collaborate with business leaders to prioritize initiatives and deliver results that matter. Represent the team in recruitment, assess cultural fit, and promote an inclusive workplace.

Are you an experienced AWS DevOps Manager looking to lead innovative projects in a collaborative environment? Join us at weekday-1, where we focus on revolutionizing cloud solutions. As an AWS DevOps Manager, you will oversee our cloud infrastructure, ensuring optimal performance and security while guiding a team of talented engineers.Your role will involve hands-on technical leadership, strategic planning, and the implementation of best practices in DevOps methodologies. If you are passionate about leveraging AWS technologies to drive efficiency and success, we want to hear from you!

Position Overview:We are seeking a talented and experienced DevOps Platform Architect with a strong track record in designing and implementing scalable, secure, and high-performance developer platforms. In this pivotal role, you will empower CyberArk’s R&D teams by providing innovative solutions using cutting-edge cloud and DevOps technologies. The position demands architectural leadership, profound technical knowledge, and hands-on development to create and sustain a resilient internal developer platform.Key Responsibilities:Drive the design, architecture, and execution of our Internal Developer Platform, ensuring it is scalable, secure, and delivers an exceptional developer experience.Integrate security best practices at each stage of platform development to ensure regulatory compliance and robust protection throughout the development lifecycle.Design and deploy highly available, secure, and scalable microservices systems primarily on AWS. An AWS Certified Solutions Architect credential is essential; knowledge of GCP is a plus.Lead the charge on Infrastructure as Code and automation using Terraform and Ansible to enhance operational efficiency.Develop and oversee CI/CD pipelines utilizing Jenkins, while integrating advanced monitoring and security solutions like Synk, Wiz, and Datadog.Encourage best practices that enhance developer productivity and cultivate a culture of innovation across engineering teams.Mentor and guide engineering teams, fostering knowledge sharing and professional development.Proactively identify and troubleshoot complex technical challenges to ensure platform reliability and stability.

NeuraFlash, part of Accenture, creates business solutions that use AI technologies and platforms such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce. The team focuses on transforming workflows and improving customer experiences for clients. NeuraFlash has been recognized as a leader in AI and Salesforce innovation, serving as Salesforce’s premier partner for Agentforce and the exclusive partner for its private beta launch. Projects at NeuraFlash span conversational AI, predictive analytics, and the latest generative AI tools. Team members work closely with experts from different fields to deliver solutions that help businesses adapt in a changing digital landscape. Role overview The Senior AWS Developer will design and implement complex solutions using AWS-optimized architectures for enterprise clients. This role centers on building and delivering solutions for contact centers, with a strong focus on Amazon Connect. What you will do Design and implement advanced solutions following AWS best practices Develop and maintain code, mainly in Python or JavaScript Work with core AWS services, prioritizing security and scalability Deliver projects focused on contact center technology, especially Amazon Connect Requirements Extensive development experience with Python or JavaScript Strong understanding of AWS core services and architecture Ability to apply AWS best practices for security and scalability Experience delivering enterprise-level solutions, particularly for contact centers Interest in working with new technologies and a hands-on coding approach Location This remote position is open to candidates based in India, specifically in Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune.