company

Solutions Architect

Blink - The Employee AppBoston, Massachusetts, United States
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Mid to Senior

About the job

About Blink

At Blink, we create digital workplace solutions that enhance employee engagement and connectivity. Our platform transforms traditional intranets into vibrant, personalized hubs, ensuring that teams stay informed, connected, and motivated, no matter where or how they work. We proudly collaborate with top-tier organizations such as Domino’s, JD Sports, and McDonald’s, empowering them to cultivate an inclusive and inspiring workplace culture.

The Role

We are in search of a Solutions Architect who excels in bridging technology with human-centric problem-solving. In this pivotal role, you will be instrumental in helping our clients leverage Blink’s capabilities, crafting innovative and scalable solutions that deliver immediate value.

Your responsibilities will include collaborating with clients, our customer success teams, and engineers to seamlessly transform ambitious visions into practical implementations. If you have a knack for simplifying complex requirements into elegant solutions, confidently lead projects, and maximize customer success through cutting-edge technology, you will find your place within our team.

Key Responsibilities

  • Act as the lead technical expert from pre-sales through implementation and ongoing customer success.
  • Define and scope technical solutions based on sophisticated customer requirements.
  • Collaborate with Product and Engineering teams to devise innovative solutions to client challenges.
  • Produce impactful technical presentations, documentation, tutorials, and self-service resources for both prospective and existing clients.
  • Address technical aspects of RFPs with precision.
  • Plan, monitor, and manage technical project timelines and specifications, including conducting regular status meetings and proactively tackling risks and challenges.
  • Guide customers through intricate testing phases.
  • Work cross-functionally with Sales, Implementation, Customer Success, Support, Product, and Engineering teams.

Professional Experience

  • 5+ years of project management experience in B2B software implementation, technology consulting, or SaaS environments.
  • Demonstrated success in customer-facing technical roles.
  • Proficient in troubleshooting customer issues, managing resolutions effectively.

Technical Expertise

  • Thorough understanding of:
    • Enterprise application ecosystems.
    • Application and identity architecture.
    • Data relationships and dependencies.
    • SaaS protocols and integrations.
    • APIs (SCIM 2.0/HTTPS/SOAP).
    • Network security protocols (OAuth, SAML, LDAP).
  • Hands-on experience in one or more of the following:
    • Web development (JavaScript, HTML, frontend frameworks).
    • Mobile application development (iOS, Android).

About Blink - The Employee App

Blink - The Employee App is revolutionizing the digital workplace by creating engaging, connected environments for employees. Our innovative platform serves leading brands, helping them foster a culture of information, inclusion, and inspiration.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.