About the job
Join ema, a pioneering force in AI technology, dedicated to enhancing creativity and productivity for every employee within an enterprise. Our innovative platform empowers companies to automate repetitive tasks through Ema, the Universal AI employee. Founded by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we are well backed by leading investors and angels globally. With our headquarters in Silicon Valley and an office in Bengaluru, we are positioned at the forefront of AI innovation.
Your Responsibilities:
Work closely with sales leadership to comprehend customer requirements and facilitate the deployment of tailored technical solutions.
Acquire a comprehensive understanding of Ema’s technology and its underlying architectures.
Conduct engaging product demonstrations that align with the specific needs of prospective customers, highlighting significant features and advantages.
Collaborate with customers to successfully execute Proofs of Concept (PoCs), showcasing the practicality and benefits of Ema in their environments.
Establish yourself as a Trusted Advisor to key stakeholders, focusing on achieving their desired business outcomes.
Design and architect solutions in partnership with customers that align with their business objectives and ensure smooth integration with existing systems.
Lead project teams toward shared objectives to accelerate the adoption of Ema’s solutions.
Articulate and demonstrate the value of Ema’s solutions throughout the customer journey, from demonstrations to PoCs, workshops, design sessions, and implementation.
Assist in transitioning Ema’s solutions from PoC to production.
Assess customer cloud/on-premises environments and their specific needs for deploying Ema’s solutions. Collaborate with our engineering team to develop production-ready solutions that fit within Ema’s deployment frameworks.
Effectively diagnose and resolve customer challenges on Ema’s platform, implementing new tools to enhance productivity and creating repeatable processes. Maintain comprehensive technical documentation, including solution architectures, integration guidelines, and best practices.
Serve as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product teams to address technical deployment challenges and enhance Ema.

