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Solution Operations Manager

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will have: Experience in the offline payment industry, specifically with VAN and POS solutions. Strong communication skills for effective collaboration with clients and internal teams. Problem-solving abilities to address issues that arise during the customer operations process.

About the job

Join Our Team!

  • The Solution Operations Manager at Tossplace is part of the Solution Sales Team.
  • This team deeply understands Tossplace's business model and POS-based product structure, collaborating with a variety of stakeholders including customers, agents, and internal teams to drive execution.
  • We don’t just create contracts; we think critically about how solutions are applied in real customer environments and how they translate into business outcomes.
  • The Solution Operations Manager is responsible for overseeing the entire post-sales process, ensuring solutions are quickly integrated and operate smoothly for our clients.
  • Your role will involve leading problem-solving initiatives and executing solutions throughout the implementation, operation, and performance improvement phases.

Your Responsibilities:

  • Manage the collaborative journey with clients from installation to stabilization of Tossplace products, proactively resolving any issues that arise.
  • Effective communication and close collaboration with various internal and external stakeholders are essential during this process.
  • Address operational issues that arise post-implementation to create a stable operating environment.
  • Develop guide materials to help customers better understand and effectively propose solutions.
  • Plan and execute demo and presentation programs aimed at enhancing understanding of Tossplace solutions.

Who We're Looking For:

  • A candidate with practical knowledge of the offline payment industry (VAN, POS solutions, etc.) and experience in customer management is essential.
  • You should be adept at responding quickly to customer requirements and coordinating opinions among internal stakeholders with strong communication skills.
  • The ability to organize and resolve various issues and requirements that arise during customer operations is crucial.

Application Process:

  • Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding.

About Tossplace

Tossplace is a cutting-edge company specializing in integrated payment solutions, focused on enhancing the customer experience through innovative technology and collaborative partnerships.

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