Solution Engineer II

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

At NiCE, we believe in pushing boundaries and embracing challenges head-on. We are driven by ambition and innovation, always striving for excellence. If you share our passion for groundbreaking technology, we invite you to embark on an exciting career journey with us.What will you be doing?As a Software Engineer specializing in Expert Services, you will be a crucial member of our Expert team. Your role will involve configuring and developing integrations tailored to our customers' unique needs. You will engage with clients to deeply understand their business requirements, meticulously document these requirements, and educate them with the necessary technical insights. You will also configure our product and guide customers through their go-live process, ensuring that all configurations meet the agreed implementation timelines. Should any delays arise, you will promptly communicate with the implementation manager.Your Impact:This billable, customer-facing role significantly contributes to our revenue at CXone.It is essential to accurately track and record your billable hours on customer accounts.Your efficiency in deploying customer solutions directly influences our capability to recognize revenue from both new and existing customers.Building strong relationships with customers enhances their loyalty and potential for repeat business.Your reliability and accountability play a vital role in minimizing company liabilities.All adjustments to customer accounts must comply with our Adjustment Policy.This job description is intended to provide a general overview of the position and is not exhaustive. Additional responsibilities may be assigned as needed. The organization retains the right to modify job duties as necessary. This description does not constitute a contract of employment.Do you have what it takes?2-4 years of relevant experience.Demonstrated expertise in Bot Development or similar roles focused on integration and customization, including chatbot integration with platforms like Google Dialogflow or IBM Watson.Knowledge of Prometheus and related technologies is a plus.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

At Nice, we embrace challenges and push boundaries. We are ambitious, innovative, and dedicated to excellence. If you share our passion for success, we have an exciting career opportunity that will ignite your potential.What does the role entail?We are seeking a skilled and driven Technical Manager to join our Actimize Professional Services team at our Global Talent Center in Pune, India. This position is perfect for individuals with extensive experience in implementing complex on-premise and SaaS Actimize solutions and a passion for leading high-performing teams in regulatory compliance projects.We need a hands-on leader who is adept at working with intricate Actimize detection logic, customizations, configurations, and SQL queries. If you thrive on solving challenging problems, managing motivated engineering teams, and enhancing enterprise-level compliance platforms, this role is tailored for you.Join us in helping global banks uphold their AML, financial crime, and regulatory compliance standards through cutting-edge Actimize technology.How will you contribute?As a Technical Manager, you will lead a team of talented developers in implementing Actimize solutions. You will collaborate with global Subject Matter Experts (SMEs), architects, and business analysts while working on the latest Actimize products.Your work will significantly impact major financial institutions as you guide teams in delivering enterprise-grade solutions for AML, Financial Crime, and Payments Fraud across international markets.Your responsibilities include:Managing a team of engineers focused on Actimize implementations, customizations, and configuration tasks.Overseeing the end-to-end delivery of releases by managing dependencies, risks, timelines, and quality standards.Serving as the technical SME and primary point of contact for the team.Collaborating with R&D, Implementation, and Customer Support teams on a global scale.Participating in recruitment and team growth initiatives.Ensuring high chargeability and productivity for yourself and your team.Supporting career progression for team members through mentorship, training, and challenging assignments.Conducting proactive performance management, including one-on-ones, coaching, and feedback sessions.Ensuring high-quality engineering practices across all delivery phases.

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. With over 2,000 municipalities, counties, state agencies, school districts, and special districts leveraging the OpenGov Public Service Platform, we empower these organizations to operate with efficiency, adaptability, and enhanced public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are integrated within the OpenGov ERP, enabling public sector entities to prioritize effectively and maximize ROI in every decision. Discover OpenGov’s mission to foster more effective and accountable governance, and our vision for high-performance government in every community at OpenGov.com.Job Summary:As the Manager II of Professional Services, you will report directly to the Director of Professional Services or Senior Professional Services Manager. In this pivotal role, you will lead a dynamic team dedicated to ensuring the successful deployment of projects. Your responsibilities encompass delivering projects on time, within budget, and achieving high levels of customer satisfaction. You will translate strategic objectives into actionable operational processes, manage multiple complex projects, and promote collaboration across various functions. Furthermore, this position places a strong emphasis on team development, portfolio management, and process optimization, aligning closely with our organizational goals.Responsibilities:Lead and manage a diverse team, including Project Managers and Implementation Consultants, ensuring effective recruitment, coaching, mentoring, and performance management.Transform strategic plans into operational processes that enhance team and cross-functional outcomes.Develop and execute strategic plans that align with organizational objectives.Oversee a portfolio of implementation projects, including complex technical deployments, while supporting team members in specific product domains.Proactively identify and mitigate project and customer risks, visiting client sites as needed to maintain strong relationships and project momentum.Conduct portfolio forecasting, analyze trends affecting project efficiency, and monitor budget health and project delivery.Collaborate with leadership to ensure the team’s skills evolve to meet changing business requirements.

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. Serving over 2,000 municipalities, including cities, counties, state agencies, school districts, and special districts, our Public Service Platform empowers these entities to enhance operational efficiency, respond to evolving needs, and foster public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, as well as permitting, licensing, and transparency solutions. Integrated within the OpenGov ERP, these tools enable public sector organizations to prioritize effectively and achieve maximum return on investment with each decision. Discover more about our mission to advance effective governance and our vision for high-performance government at OpenGov.com.Job Summary:The Professional Services Operations Analyst is crucial in driving operational excellence within OpenGov's Professional Services division. This position emphasizes resource management, data-driven insights, and optimization of project delivery.This role aids the organization by overseeing staffing and capacity planning, ensuring data accuracy within Professional Services systems, and generating actionable insights that improve delivery performance. In collaboration with project managers, program leaders, finance, and human resources, the Operations Analyst facilitates the alignment of resources to projects effectively and timely.We seek detail-oriented, analytical individuals who are passionate about implementing process enhancements that yield significant improvements in team performance and client satisfaction.

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.

Role overview Nice Ltd. is seeking a Professional Services Engineer with strong PL/SQL development experience for its Pune office. The primary focus is on supporting clients in the Banking, Financial Services, and Insurance (BFSI) sector. The work centers on designing, developing, and implementing solutions that align with client needs and business objectives. What you will do Collaborate with cross-functional teams to deliver tailored PL/SQL solutions for BFSI clients. Take part in the design, development, and rollout of client projects. Maintain a high standard of quality and reliability in delivered solutions. Apply technical expertise to help clients meet their goals. Requirements Strong hands-on experience in PL/SQL development. Experience working with clients in the BFSI sector is preferred. Ability to work well with diverse teams and explain technical concepts clearly. Dedication to delivering quality work and ensuring client satisfaction. Location This role is based in Pune, India.

About the RoleJoin Neural Concept's innovative Application Engineering team, where our mission is to empower industry leaders to revolutionize product design by merging state-of-the-art AI technology with real-world engineering challenges. Collaborating closely with engineering, design, and executive teams across sectors such as automotive, aerospace, and energy, we aim to comprehend their strategic objectives and provide solutions that yield significant results.In this pivotal role, you will bridge the gap between business and technology, translating complex customer challenges into impactful AI-driven solutions and ensuring successful implementation within client organizations. This position is ideal for those who excel in both high-stakes boardroom discussions with VPs and detailed technical sessions with engineers.If you are passionate about influencing how leading industries adopt AI and aspire to be a trusted advisor to some of the most advanced engineering teams globally, this is the perfect opportunity for you.

Join Syngenta Group as an AI Solutions Lead in Pune, where you will spearhead innovative AI projects aimed at transforming agricultural practices and supply chain efficiencies. You will collaborate with cross-functional teams to develop and implement cutting-edge AI solutions that enhance productivity and sustainability in farming.

Join our innovative team at Assent as a Generative AI Solution Architect, where you will leverage cutting-edge technology to design and implement AI-driven solutions. You will work closely with cross-functional teams to understand business requirements and translate them into scalable AI architectures. Your expertise will help drive the integration of generative AI into our products, ensuring we remain at the forefront of technological advancements.

Role overview Weekday's client is looking for a Lead AI Engineer based in Pune, Maharashtra. This position focuses on guiding the creation of autonomous artificial intelligence systems. The main objective is to design and build an Agent Runtime Engine, allowing intelligent agents to perform complex reasoning and make decisions with minimal human oversight. What you will do Architect and implement an autonomous AI ecosystem, emphasizing agentic AI capabilities. Develop and iterate on an Agent Runtime Engine so intelligent agents can tackle sophisticated tasks independently. Integrate large language models with scalable cloud infrastructure to ensure AI systems are high-performing, secure, and compliant. Collaborate with cross-functional teams to define strategic roadmaps and drive the execution of advanced AI solutions. Compensation Salary Range: INR 20,00,000 - INR 50,00,000 (INR 20-50 LPA) Location Pune, Maharashtra, India

Join Databricks as a Solutions Architect specializing in Data and AI, where you will play a pivotal role in designing innovative solutions that solve complex business challenges. Collaborate with cross-functional teams to harness the power of data and artificial intelligence, driving impactful results for our clients.

At NICE Actimize, we embrace challenges with unyielding ambition. Our pursuit of excellence drives us to redefine standards, and we invite you to join us in this exciting journey. If you possess the same relentless spirit, we offer a transformative career opportunity that will ignite your passion.What Will Your Role Entail?As a Senior Professional Services Engineer, you will be an integral part of a vibrant, client-centric team dedicated to the implementation of NICE Actimize Financial Crime Prevention solutions for some of the world's leading financial institutions. This position will grant you insights into critical regulatory domains such as Anti-Money Laundering (AML), Payment Fraud, and Trading Compliance. You will be tasked with developing, configuring, and customizing Actimize’s product offerings while collaborating closely with SE Leads and implementation teams to deliver cutting-edge solutions.Your Impact MattersNICE Actimize stands at the forefront of Financial Crimes and Compliance. We continuously push boundaries and strive for excellence. You will contribute significantly to our mission, designing and implementing impactful solutions that empower major financial institutions to combat fraud, maintain compliance, and enhance risk management operations.Develop, configure, and customize Actimize software features according to design specifications and enterprise standards.Collaborate in multidisciplinary teams with Architects and Business Analysts utilizing both waterfall and agile methodologies.Independently tackle complex development and configuration tasks.Provide support to customers by troubleshooting and resolving functional issues.Engage with R&D, Professional Services, and Customer Support teams.Implement and configure new applications, establish new environments, and deploy solutions.Contribute to the development of internal tools and utilities that enhance engineering team efficiency at scale.Occasionally work on-site or across various time zones as required.Conduct detailed troubleshooting, analysis, and debugging in enterprise environments.Manage complex database environments (Postgres, MS SQL) handling substantial data volumes.

Join Syngenta Group as an AI Solution Architect, where you will harness the power of artificial intelligence to drive innovative solutions in agriculture. In this pivotal role, you will collaborate with cross-functional teams to design and implement AI-driven strategies that enhance productivity and sustainability. Your expertise will help shape the future of farming through cutting-edge technology.

OpenGov creates AI-powered ERP software designed for local and state governments across the United States. More than 2,000 municipalities, state agencies, and educational institutions rely on the Public Service Platform to manage assets, procurement, finances, licensing, and transparency, all within a unified system. The platform helps organizations operate more efficiently and build public trust. More details are available at OpenGov.com. Role overview The Senior Software Engineer - Platform Solutions will contribute to the design and delivery of SaaS products that help government organizations work more efficiently and transparently. This engineer joins an agile team dedicated to building and refining features for the OpenGov platform. What you will do Develop and enhance scalable software solutions tailored for government clients Take a lead role in delivering new features and product improvements Collaborate closely with teammates in an agile setting Work with modern technologies such as ReactJS, TypeScript, GraphQL, and NodeJS Location This position is based in Pune, India.

At Nice, we don't just embrace challenges; we redefine them. We are ambitious, innovative, and driven to succeed. If you share our passion for excellence, we invite you to explore a rewarding career opportunity that will ignite your potential. What does the role entail?The Professional Services International Markets team at Actimize is seeking a Senior Specialist Solution Architect. This pivotal role involves leading all pre-sales activities for Professional Services across the International Markets region. You will utilize your expertise in the industry, comprehensive knowledge of Actimize solutions, and robust financial and business acumen to adopt a consultative sales strategy—positioning and securing high-value Professional Services engagements within the financial crime sector.Your collaboration with the Nice Actimize License/Product Sales, License/Product Pre-sales, and the greater Professional Services team will be crucial in demonstrating the value of Professional Services early in the sales process. Key responsibilities include managing the service components of RFIs and RFPs, crafting persuasive client proposals, and ensuring a smooth transition to the delivery team for effective project execution.How will you make an impact?As the largest and most comprehensive provider of financial crime, risk, and compliance solutions for regional and global financial institutions, Nice Actimize has consistently been recognized as a leader in the industry.At Nice Actimize, we value the contributions of every employee as vital to our growth and success. To attract and retain the brightest talent worldwide, we provide a stimulating work environment, competitive salaries and benefits, and fulfilling career paths. Join us to share, grow, and learn—you will be challenged, enjoy your work, and be part of a rapidly growing, highly esteemed organization.Do you have what it takes?12-15 yearsServe as the Professional Services functional and technical Subject Matter Expert (SME) within the Actimize PS Sales team and as a trusted advisor to Actimize clients and prospects.Work closely with Services Sales Managers, Services Business Analysts, and Technical Leads to convert Client/Prospect business needs into functional specifications within Actimize solutions and provide implementation recommendations.

OVERVIEWAs a Solutions Engineer at TransPerfect, you will play a pivotal role in collaborating with internal teams to design and implement enterprise-level solutions tailored for our global clientele, utilizing the GlobalLink suite of products. You will serve as the primary technical liaison for clients, working hand-in-hand with Solutions Architects and Developers to ensure seamless implementation.RESPONSIBILITIESCollaborate with the Solutions Architects team to gather and assess client configuration requirements.Develop comprehensive project plans detailing implementation timelines and risk assessments.Ensure timely completion of implementation projects.Oversee the installation, setup, and upgrades of GlobalLink connectors, coordinating with internal teams and client system integrators.Act as the main technical contact and escalation point for both internal teams and clients.Assist the support team in resolving client configuration challenges.Engage with the Product Management team throughout the lifecycle of GlobalLink products, reporting client technical issues and suggesting new features based on client feedback.Support clients in coordinating GlobalLink connector upgrades and become a product spokesperson if desired.Deploy, troubleshoot, and upgrade the GlobalLink suite of products.Create custom reports for clients using MySQL.Mentor new team members as necessary.Prepare training materials and procedures to foster continuous improvement within the team.Provide training sessions for clients as needed.Contribute to internal projects as required.Perform other duties as assigned by the supervisor.

Join Envalior – Envision Tomorrow!Are you driven by the desire to lead transformative change within a rapidly advancing field? Envalior is on the lookout for a skilledSolution Engineer to become a vital part of our innovative team in India.At Envalior, we’re not just shaping the future of high-performance materials; we're at the forefront of it. Our commitment to creating an environment where every voice is valued and every idea is welcomed is foundational to our culture. We empower our teams to take initiative, explore uncharted solutions, and enjoy the excitement that comes with continuous innovation.Become part of a team dedicated to generating a positive impact—where safety, sustainability, collaboration, and empowerment converge to fuel innovation.