About the job
Axon Enterprise, Inc. seeks a Software Technical Account Manager II to join the team in Atlanta, Georgia. This position centers on supporting clients who use Axon's software solutions, with regular travel to customer sites as a key part of the job. Building and maintaining strong relationships with client stakeholders is essential.
Key Responsibilities
- Travel to client locations to provide hands-on technical support for Axon's software products
- Diagnose and resolve software issues, helping clients overcome technical challenges
- Lead training sessions to support user adoption and effective use of Axon's solutions
- Collaborate with internal teams, sharing client feedback to help improve products
- Work to ensure user satisfaction and foster long-term client success
Requirements
- Technical experience supporting software products
- Strong customer service skills and clear communication
- Willingness and ability to travel frequently to client sites
- Skill in building trust and maintaining relationships with key stakeholders

