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Software Technical Account Manager II (Traveling)

Axon Enterprise, Inc.Atlanta, Georgia, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in software technical account management or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to travel frequently to client sites. Familiarity with software development processes and tools. Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

About the job

Axon Enterprise, Inc. seeks a Software Technical Account Manager II to join the team in Atlanta, Georgia. This position centers on supporting clients who use Axon's software solutions, with regular travel to customer sites as a key part of the job. Building and maintaining strong relationships with client stakeholders is essential.

Key Responsibilities

  • Travel to client locations to provide hands-on technical support for Axon's software products
  • Diagnose and resolve software issues, helping clients overcome technical challenges
  • Lead training sessions to support user adoption and effective use of Axon's solutions
  • Collaborate with internal teams, sharing client feedback to help improve products
  • Work to ensure user satisfaction and foster long-term client success

Requirements

  • Technical experience supporting software products
  • Strong customer service skills and clear communication
  • Willingness and ability to travel frequently to client sites
  • Skill in building trust and maintaining relationships with key stakeholders

About Axon Enterprise, Inc.

Axon is a global leader in connected public safety technology. We are committed to improving the safety of communities through innovative solutions that enhance law enforcement and public safety operations. Our team is passionate about using technology to make a meaningful impact in the world.

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